Director, Workforce Management (Verint)
- Hiring Organisation
- American Express
- Location
- Brighton, East Sussex, United Kingdom
- Salary
- £ 120 K
legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.The Director of Workforce Management will lead the modernization of the Verint Workforce Management platform, transforming how workforce management enables efficient, customer-centric day-to-day servicing. … Product Owner, this leader will define the strategic vision, roadmap, and execution of workforce management capabilities, partnering across Operations, Technology, and Product teams to deliver innovative solutions that improve forecasting, scheduling, staffing optimization, and operational performance. The role combines strategic leadership with product ownership to drive continuous improvement, platform ...