24 of 24 Permanent Case Management Jobs in the South East

Tsuro is reshaping legal tech by empowering law firms to deliver better outcomes for both clients and businesses. Their platform is a unified, AI enabled, low code legal practice management system built on Microsoft technologies. It streamlines client onboarding, CRM, document management, financial workflows, matter handling, and compliance—all within a seamless ecosystem tsuro.co.uk. Role Overview As a … bridge between legal professionals, product teams, and technologists. You’ll help translate real-world legal practices into digital workflows, optimizing how lawyers and firms leverage AI-driven tools for case management, billing, and client engagement. Key Responsibilities Stakeholder Engagement Conduct workshops, interviews, and surveys with legal staff and practice managers to understand current processes, challenges, and user needs. … cycles and ensure clarity in deliverables. Testing & Quality Assurance Work with QA to design test scenarios, support UAT, and ensure new modules meet business needs before release. Prioritisation & Backlog Management Assist Product Owners to prioritise requests based on ROI, risk, and strategic objectives. Required Qualifications 3+ years’ experience as a BA or Product Analyst in SaaS, especially legal tech More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

requested. • Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies. • Maintain meticulous records of planned maintenance actions and outcomes within the case management systems. • Ensure compliance with customer rules for change management controls. • Provide a professional and positive approach to the customer in the execution of all duties. • Follow More ❯

we support our customers' development strategies as well as their technological and sustainability transformation. Job purpose Within the Human Resources Department, the HR Assistant is responsible for the administrative management of personnel (consultants, managers and/or support function staff). Main duties and responsibilities HR Administration & Compliance: Manage all HR enquiries via the HR inbox and SNOW, ensuring … company policies. Conduct quality checks on personnel data and payroll elements, ensuring accuracy and compliance. Support HR team projects and process improvements on an ad-hoc basis. Employee Relations & Case Management: Ensure fair and compliant management of employee grievances, disciplinary actions, and workplace investigations. Assist in performance meetings, ER meetings, and minute-taking. Escalate concerns to HR More ❯

while designing and develop comprehensive Power Apps (both canvas and model-driven). Additionally you will Create advanced Power Automate workflows for complex scenarios such as document processing and case management. Key skills and responsibilities, Previous Dataverse experience Strong Microsoft knowledge and experience Proficient in Microsoft Power Platform development Extensive experience with Dataverse, including schema design, security roles, business … hybrid logic frameworks Engineer low-maintenance pipelines capable of processing 200+ document formats Contribute to predictive analytics projects and data-driven decision-making Design API-first integrations with property management and financial platforms Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be More ❯

and Microsoft Office (or similar package) Experience of work with Salesforce Excellent verbal and written communication skills Experience with SAP would be an advantage Experience of working with a case management system Transferable soft skills Proven experience of working in a fast-paced high volume customer focused environment Ability to build productive relationships with customers and colleagues Excellent More ❯

DBS Check Required Employer: Options Wellbeing Trust Are you a qualified counsellor with a passion for clinical excellence and leadership? Do you have a strong track record in case management, safeguarding, and mentoring others in a mental health or counselling environment? Options Wellbeing Trust is seeking a highly motivated and experienced Service Coordinator with Clinical Responsibility to oversee … financial controls, service planning, promotion of services, supporting funding applications and development opportunities. Ensure clinical governance and quality assurance across all client work. Provide guidance and oversight for assessment, case allocation, and safeguarding. Support the recruitment, induction, and development of Volunteer Counselling Trainees and Associate Counsellors. Act as a key contact for clinical supervisors, associates, and third-party contractors. … years' experience in a similar counselling service role. Membership of BACP (or other appropriate professional body). Significant clinical experience (5+ years). Demonstrated knowledge of safeguarding procedures and case monitoring. Strong leadership, decision-making, and organisational skills. Excellent communication skills with the ability to engage a diverse range of stakeholders. Proficient in Microsoft Office and case management More ❯

testing needs. Performance and Security Testing: Perform performance, load, and security testing to ensure software meets high reliability and compliance standards. Azure DevOps Integration: Utilise Azure DevOps for test case management, reporting, and CI/CD pipeline integration. Collaborate with developers to ensure seamless integration of automated tests into CI/CD workflows. Collaboration & Communication: Work closely with … a focus on test automation. Strong hands-on experience with test automation frameworks. Solid understanding of functional, regression, performance, load, and security testing. Proficient in Azure DevOps, including test case management and CI/CD pipeline integration. Experience with integrating automated testing into CI/CD workflows. Strong analytical and problem-solving skills, with a keen attention to More ❯

as Business Objects and Power BI). You will also have the ability to scope and develop reports needed by the business. You will have solid experience of project management principles and practices coupled with advanced knowledge of MS Office products, particularly Excel. I am looking for an excellent communicator at all levels with the ability to positively influence … comfortable in presenting and communicating using PowerPoint would be advantageous. Key responsibilities Work closely with stakeholders to understand business needs and translate them into solutions Configure and customise HR case management, employee workflows, and service portals Provide expertise in HR case management best practices Provide guidance and training to internal teams on ServiceNow HR functionality Configure … customise, and deploy HR workflows, case management, and knowledge management within ServiceNow Provide project management support, assisting in the coordination and organisation of broader project plans to help keep projects on track, on budget, meet deadlines and keep team members informed Ensure the integrity and security of the HR systems by managing access requests, carrying out More ❯

solutions that maximise the benefit to the business. Experience & Knowledge: 5+ years in the financial compliance domain , ideally covering experience in processes and tools related to transaction monitoring, screening, case management and KYC. 5+ years of experience in Product/Programme Management, with the ability to lead and motivate a wide team of multi-disciplinary resources to … achieve a common goal. Any experience dealing with regulators and auditors in a compliance context would be beneficial. 3+ years of people management experience of at least 5 people. Demonstrates the ability to look at the big picture to define a strategy for delivery, this will be a key aspect of the role to define an overall roadmap. Can … behaviours: Collaborative mindset and a self-starter, must be able to drive themselves and the team forward. Ability to motivate others to attain desired delivery objectives and outcomes. Project management capabilities in an agile environment Balance continuous improvement & operational optimisations, with client requirements. Manage several requests and parallel work streams encompassing IT and ancillary activities. Positive attitude and outlook More ❯

role will deliver applications with minimal traditional coding, working with a cross-functional team of product managers, business analysts, product designers, and developers. Solutions may range from forms and case management instances to integrate with our CRM product to developing the CRM product features and integrations, and potentially working on larger, more complex applications developed using the platform. … ways as part of a multi-disciplinary team to help deliver a mix of small projects and larger product roadmap item. Build, iterate and support a portfolio of forms, case management solutions and business components Develop our CRM functionality and support its roll out to a wider council audience Work with content designers and developers to ensure our More ❯

transform health and care outcomes for all. As the Development Lead of the Children's team, you will play a pivotal role in shaping the future of Children's case management application. You'll lead and mentor a talented team of software engineers in the ongoing development of products that make a real difference to our Local Government … stay at the forefront of technology trends, incorporating the latest advancements to continually improve our development processes. Duties and Responsibilities: Oversee the development and maintenance of the Children's Case Management application, ensuring high-quality, scalable, and secure software. Manage a team of software engineers, providing mentorship, guidance, and performance feedback to foster a collaborative and productive work … in coding standards, code reviews, and testing. Manage the workload of the developers on the team and ensure processes are adhered to. Coordinate with cross-functional teams, including product management and architecture, to deliver projects on time and within scope. Act as a liaison between the technical team and stakeholders, effectively communicating project status, challenges, and solutions. Address technical More ❯

HR reports and dashboards using Power BI and Business Objects Collaborate with HR and business stakeholders to understand reporting needs and deliver insights Configure and customise ServiceNow HR workflows, case management, and service portals Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off Manage system access controls and ensure data security in line More ❯

suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments. Key Responsibilities: Own all support case management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts … Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and … facing scenarios with a proactive, problem-solving mindset Proficiency in standard office and ticketing tools Willingness to travel when required Desirable: ITIL understanding or certification Project coordination or obsolescence management experience What We Offer: Key technical position in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape More ❯

Support internal teams with product knowledge, positioning, and context Contribute to a positive team culture of feedback, learning, and accountability What You’ll Need 5+ years' experience in product management, with strong lifecycle ownership 10+ years payments industry experience (issuing, acquiring, transaction processing) Experience with fraud prevention tools, case management, or risk analytics Strong leadership and stakeholder More ❯

a caseload comprising of CVL's, MVL's and Administrations. Deal with cases from inception to closure Prepare progress reports and statutory documentation Work to statutory deadlines and manage case diaries Carry out basic cashiering tasks on the case Deal with queries on a day-to-day basis from various stakeholders via phone and email (shareholders, directors, creditors … Attention to detail in carrying out all tasks Ability to work independently and effectively as part of a team Strong written skills and numeracy Knowledge and experience of IPS case management software, and Microsoft office packages Committed to a career in insolvency Hard-working, positive and diligent This is just one of a number of opportunities we are More ❯

Impact: We're looking to welcome an experienced Cloud Services Programme Manager to join our world-leading technology company within the eDiscovery division. This role is pivotal in overseeing case management, mentoring teams, consulting with clients, and driving software feature development. You will work closely with internal sales teams and senior Legal Tech management to ensure seamless … the Electronic Discovery Reference Model (EDRM) Strong understanding of database design, data processing principles, legal document review systems, and Technology Assisted Review (TAR) Experience across: End-to-end project management - from initiation to final production Developing project strategies and workflows to optimize efficiency Software enhancements and feature development Understanding forensic principles and their relevance to eDiscovery Budget control for … effective project financial management What the role offers: Act as the primary liaison with both internal and external clients, fostering strong relationships and a solutions-driven mindset Manage client expectations effectively, addressing concerns while ensuring business objectives are met Oversee multiple projects of varying complexity, developing clear metrics, action plans, and deliverables Allocate and manage team resources effectively, ensuring More ❯

ordinate Employment Tribunal responses, liaising with managers, solicitors and witnesses. Support the administration of complex ER casework, including investigations, disciplinaries, grievances and appeals. Maintain and update the Employee Relations case management system (Assure/Selenity), trackers and reports. Take minutes at complex and sensitive ER meetings. Manage the transcription service, ensuring timely booking and cost management. Act as More ❯

of dedicated professionals. In your role as a Senior Insolvency Administrator, you will: Manage a diverse portfolio of corporate and personal insolvency cases Mentor and support junior staff in case management and best practices Foster effective communication with creditors, debtors, and stakeholders Ensure timely completion of statutory reports and required documentation Participate in and contribute to business development More ❯

notch support, manage backlogs, and resolve complex technical issues. You’ll work closely with both external clients and internal departments, offering expert-level support including troubleshooting, scripting, debugging, and case management. Key Accountabilities: Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that … members in various technologies and the ServiceNow Platform. Suggest and implement improvements to internal processes. Work on technical and non-technical projects. Communicate with customers and our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated to operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer-related files … written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to multitask and efficiently manage case backlog. Should be a team player working efficiently in a collaborative environment Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers). Leading investigations More ❯

Hedge End. Duties will include: Handling incoming telephone calls in an efficient and courteous manner, dealing with queries where possible and passing on in a timely manner. Electronic diary management, booking rooms and arranging meetings. Using digital transcription system to create letters, emails and documents. Using a case management system for client files. Scanning in and time … Dispute Resolution Department. However, would look at an experienced Family Legal Secretary. Excellent speed typing skills. IT literate - Microsoft Word/Excel/Outlook/Digital Audio software/Case Management. What they offer: Monday - Friday 9am - 5:30pm. This is full time office-based role. Salary depending on experience - £25,000 - £26,000. 25 days annual leave plus More ❯

fast trajectory to becoming market leader in the field of automated decisioning. We are looking for a Mid-Level Backend Engineer to join the "Resolve" team tasked with building Case Management-a brand-new feature in our product-and maintaining our critical Entity Layer, a store powering customer entities used across the platform. If you're ambitious, have … role is for you! What You'll Do Primarily work on backend components written in Python/FastAPI, hosted on an AWS serverless architecture: Build and maintain the new case management system, enhance the entity layer, review pull requests with depth, and optimize CI/CD pipelines. Engage actively in team rituals such as daily syncs, planning sessions More ❯

customer base, including troubleshooting, diagnosis, and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent's change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. Collaborate with the Telent Service Desk team to ensure More ❯

of support, empowering people to better self-manage their conditions and/or work collaboratively with healthcare professionals to manage their conditions. The Digital Health Service delivers expert clinical case management using virtual technologies. Patients with shortand long-term conditions may be at risk of deteriorating health, which can result in declining quality of life or avoidable hospital … admission. The Digital Health Team Leader is an essential supervisory role for a service monitoring and responding to markers of declining patient health. Proactive and flexible team management enables team members to deliver the best care possible to patients on the Digital Health Service. The Digital Health Team Leader is responsible for the general day to day running of … their residents. Working with GP practices for non-urgent patient escalation/reviews. Work in alignment with Primary Care, for established practice populations, toward a shared vision of seamless management for patients with short and long-term conditions within the Primary Care and the Community setting. Work with ICS partners in Primary and Social care to further develop the More ❯