20 of 20 Permanent Case Management Jobs in the South East

and skills they need to perform their roles. Continuous Improvement: Collect system improvement needs, configure systems, manage continuous improvement initiatives, and assess the cost/benefit of potentialimprovements. Project Management: Perform gap analysis, manage implementation plans, update documentation, and communicate new systems and processes to leadership, ensuring projects remain on track. System Documentation: Document system designs, legal requirements, and … line with the company's digitisation strategy. Internal Controls: Contribute to HR systems strategy, document system usage and internal controls, and ensure changes meet legal and regulatory requirements. Stakeholder Management: Align system changes with relevant stakeholders, articulate the needs, and engage with relevant teams, such as Global HR Business Process Optimisation (HRBPO), Global HR Development and Operations (HRDO) and … you don't tick every box on this page - we're great at spotting talent and potential in everyone: 5+ years of relevantexperience in HR, payroll, and/or case management would be desirable. Additionally, 3+ years of experience in HR, process improvement/management, system management, and/or project management. Ability to provide project More ❯

pivotal role, you will serve as the technical bridge between our Business Line Software Solutions and our global regional teams. You'll collaborate with cross-functional partners-including Product Management, Program Management, Engineering, Clinical Validation, and more-to ensure our software solutions are delivered with the highest quality and impact to healthcare providers around the world. Join Us … regional support teams with assistance on technical service issues and handing escalated technical issues per established policies and procedures. Lead point of contact for Elekta software products T4 technical case escalations and related knowledge article creation. Lead investigations and resolution of technical issues that impede the installation, support, and/or use of Elekta Software products (core products as … a technical role supporting alpha, pilot and early adopter sites (in conjunction with regional teams) during the planning, deployment and post go-live phases. Autonomously reach out to Product Management and Engineering to discuss new features and gather knowledge on new technologies with new products Global Salesforce Knowledge Articles management Design and perform service validation for software products. More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

support cases across Commercial Satellite Communication Services (CSCS4) Liaise closely with MOD System Engineering and Project Teams to coordinate resolutions Lead internal multi-disciplinary resolver groups and brief senior management on support case status Oversee logistical and technical support planning for field service visits Manage commercial arrangements tied to support activity, including external MOD liaison Provide technical input … field engineering teams Create and maintain support documentation and improvement plans Track support trends and identify systemic issues or improvement areas Contribute to obsolescence and support-related minor project management Deliver training to first and second line teams and assist in onboarding of new engineers Maintain oversight of CSCS4 spares procurement and stock levels Act as a confident technical … Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting More ❯

position is suited to an already successful consultant who wants to be part of a company that is leading the way with its innovative technology within the Enterprise Content Management, AI and Adaptive Case Management collaborative arena. As an International IT Consultant within our professional services team based in Kingsclere, Newbury, your main focus will be to … requirements and environment -Design end-to-end solutions to meet the customer needs using Papyrus platform products -Presentation of the Papyrus system to technical and managerial audiences -Perform project management duties Your profile: -Minimum 5 years of IT software project-based experience, working in IT organisations -Experience of Cloud, UNIX, Windows environments -Good knowledge of an object orientated programming More ❯

position is suited to an already successful consultant who wants to be part of a company that is leading the way with its innovative technology within the Enterprise Content Management, AI and Adaptive Case Management collaborative arena. As an International IT Consultant within our professional services team based in Kingsclere, nr Newbury/Basingstoke, your main focus … requirements and environment Design end-to-end solutions to meet the customer needs using Papyrus platform products Presentation of the Papyrus system to technical and managerial audiences Perform project management duties Your profile: Minimum 5 years’ of IT software project-based experience, working in IT organisations Experience of Cloud, UNIX, Windows environments Good knowledge of an object orientated programming More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯

and the seamless implementation of tailored solutions. As Solutions Architect for our client, you'll lead the design and architecture of our clients next-generation electronic healthcare record and case management platform, support our development teams in enhancing existing systems and working with customers and employees to identify robust and innovative solutions to a range of healthcare challenges. … you will be responsible for l eading on solutions design and architecture across our development teams including: Take a leading role in the design and architecture of our clients management system and patient/customer/supplier integration platform. Supporting our sales and account management teams with product design and technical customer engagement. Supporting development teams across the More ❯

mentoring skills to support direct reports in their ongoing development Tools & Technologies: Proficient knowledge of at least on agile methodology (eg Scrum, Kanban, SAFe)Familiar with backlog and test case management in a system of record such as Jira or Octane Excellent knowledge using declarative Gherkin to capture business rules, run as automated tests with Cucumber Strong coding More ❯

Microsoft Dynamics 365 Manage CRM architecture, permissions, workflows, and business automation Oversee data governance, quality control, and GDPR compliance Drive the integration of CRM with finance, events, and volunteer management systems Deliver training and user documentation to support organisation-wide adoption Support the development of engagement models and journey mapping using CRM data Provide actionable insights through custom reporting … Skills & Qualifications Essential Proven experience managing and developing Microsoft Dynamics 365 CRM Strong understanding of CRM architecture, integrations, and business automation Experience with data governance , GDPR compliance, and consent management Skilled in translating business needs into CRM functionality Confident communicator with experience in training and stakeholder engagement Desirable Experience in the charity or non-profit sector Knowledge of Power … Platform , Customer Insights , or Dynamics 365 Marketing Familiarity with case management, supporter engagement, or fundraising systems Benefits 10% employer pension contribution (with 5% employee contribution) Life assurance from day one Access to Employee Assistance Programme Flexible hybrid working (3 days per week in office) A meaningful role with real impact in a national organisation supporting vital communities More ❯

a caseload comprising of CVL's, MVL's and Administrations. Deal with cases from inception to closure Prepare progress reports and statutory documentation Work to statutory deadlines and manage case diaries Carry out basic cashiering tasks on the case Deal with queries on a day-to-day basis from various stakeholders via phone and email (shareholders, directors, creditors … Attention to detail in carrying out all tasks Ability to work independently and effectively as part of a team Strong written skills and numeracy Knowledge and experience of IPS case management software, and Microsoft office packages Committed to a career in insolvency Hard-working, positive and diligent This is just one of a number of opportunities we are More ❯

of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes' walk from the train station and has gym on site. The Role We're looking for a Level 2 Technical … Support Agent to join their Customer Support team. You'll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution. This is a hands-on, problem-solving role where you'll have direct access to our clients developers and product team - not just to resolve issues quickly, but More ❯

of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes' walk from the train station and has gym on site. The Role We're looking for a Level 2 Technical … Support Agent to join their Customer Support team. You'll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution. This is a hands-on, problem-solving role where you'll have direct access to our clients developers and product team - not just to resolve issues quickly, but More ❯

Prepare investigation reports and recommend corrective actions. Collaborate cross-functionally across Legal, HR, IT Security and business teams to gather evidence, and to coordinate the investigation and any subsequent case management actions. Support the Ethics & Investigations Director in the assessment and triage of incoming allegations to determine investigation response and prioritisation of case intake. Compliance: Monitor and More ❯

suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments. Key Responsibilities: Own all support case management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts … Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and … facing scenarios with a proactive, problem-solving mindset Proficiency in standard office and ticketing tools Willingness to travel when required Desirable: ITIL understanding or certification Project coordination or obsolescence management experience What We Offer: Key technical position in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape More ❯

ordinate Employment Tribunal responses, liaising with managers, solicitors and witnesses. Support the administration of complex ER casework, including investigations, disciplinaries, grievances and appeals. Maintain and update the Employee Relations case management system (Assure/Selenity), trackers and reports. Take minutes at complex and sensitive ER meetings. Manage the transcription service, ensuring timely booking and cost management. Act as More ❯

data and technology? iO Associates has partnered with a leading local authority to find a Systems and Mosaic Specialist to support the development, maintenance, and administration of the Mosaic Case Management and Finance system, along with other key business applications. Responsibilities: Support and maintain Mosaic and related systems within Adult Social Care Provide 1st and 2nd line application … and issue resolution Update training materials and brief trainers on system changes Liaise with suppliers and third parties to resolve issues Required Skills & Experience: Experience with Mosaic or similar case/finance systems Strong grasp of business processes and workflow configuration Technical knowledge of SQL, databases, and system integrations Understanding of Adult Social Care legislation and practice If you More ❯

work and deployment of new equipment and systems. Manage cases via the ticketing system (SysAid). Monitor systems using network monitoring platforms (PRTG/Auvik). Support customers with case resolution and manage escalations. Meet set KPIs for performance and case management. Participate in an on-call rota (currently 1 in 4 weeks) to support a 24x7x365 1st More ❯