Customer Success is an expert of our products and technology, experimentation strategy, and on growing a culture of experimentation. By relying on past experience, business acumen, and keen project management skills, the Manager, Customer Success is the driving force that enables our customers to build a highly valuable digital program. The Manager, Customer Success is responsible for a regular … for both running their digital program and in using Optimizely's platform Implement and ensuring a 'white glove' service for our customers Address risks of client churn with senior management and work through churn risks with team members Introduce new products and services to our customers Lead and participate in the creation of strategies that drive product adoption, value … realization, and delight our customers throughout the duration of the customer lifecycle Customer relationship and executive stakeholder management (to C-level) Regularly shares expertise and organizes trainings with the team to support continuous learning and improvement Ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers through the full customer lifecycle, from initial More ❯
with practices to co-design solutions that improve patient access, staff experience, and operational efficiency. Develop and manage a PCN transformation plan, tracking risks, interdependencies, and outcomes. Apply programme management and Quality Improvement QI methods to deliver sustainable change. Support staff development in digital improvement and transformation skills. Ensure all improvement activity is patient-centered and outcome-focused. Communication … data and transformation concepts clearly to both clinical and non-clinical audiences. Person Specification Qualifications Essential High level of verbal, written and numerical literacy Evidence of continuing professional development Management, Leadership Qualification Desirable Formal project/programme management qualification e.g. PRINCE2, Agile, QI. Experience Essential Proven experience in healthcare data reporting DES, QOF, IIF, vaccination programmes. Skilled in … EMIS, SystmOne, AccuRx, Connected Care. In-depth understanding of NHS reporting structures and primary care contracts. Experience leading service transformation or digital improvement programmes. Excellent communication, engagement, and stakeholder management skills. Strong analytical, organisational, and problem-solving abilities. Knowledge of information governance and cyber security standards. Experience within a PCN or primary care environment. Desirable Knowledge of ARRS roles More ❯
Cosham, Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Gregory Martin International Limited
an experienced a highly motivated customer facing Principal Project Manager with a strong background within the Defence sector, they require candidates from a technical consultancy background with strong bid management experience. You will have strong communication and interpersonal skills and people management experience. The Principal Project Manager will play a pivotal role in delivering end-to-end project … and programme management services to their clients. You will work closely with stakeholders; project teams and Account leads to ensure successful delivery of projects and initiatives that align with business objectives. The other key element of the role will be leading bid delivery and the supporting management process. Qualification/Experience required for role of Principal Consultant P3MO … Candidates will require expertise in some or all of the following areas: APM or equivalent project management qualifications with substantial knowledge of agile project management. Be educated to degree level and/or have equivalent relevant experience. A technically astute, highly experienced Programme/Project Manager who has significant demonstratable experience operating in a range of project environments of More ❯
Cosham, Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Gregory Martin International Limited
an experienced a highly motivated customer facing Principal Project Manager with a strong background within the Defence sector, they require candidates from a technical consultancy background with strong bid management experience. You will have strong communication and interpersonal skills and some line management experience. The Principal Project Manager will play a pivotal role in delivering end-to-end … project and programme management services to their clients. You will work closely with stakeholders; project teams and Account leads to ensure successful delivery of projects and initiatives that align with business objectives. The other key element of the role will be leading bid delivery and the supporting management process. Qualification/Experience required for role of Principal Consultant … P3MO: Candidates will require expertise in some or all of the following areas: APM or equivalent project management qualifications with substantial knowledge of agile project management. Be educated to degree level and/or have equivalent relevant experience. A technically astute, highly experienced Programme/Project Manager who has significant demonstratable experience operating in a range of project environments More ❯