Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. Financial services industry and MSP experience preferred. More ❯
but on occasions also onsite at client offices. Effectively communicate with both clients and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise). Must be able to multi-task client issues when applicable. Document technical issues and take ownership of escalating issues to the appropriate SME team. Must be amenable to occasional More ❯
but on occasions also onsite at client offices. Effectively communicate with both clients and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise). Must be able to multi-task client issues when applicable. Document technical issues and take ownership of escalating issues to the appropriate SME team. Must be amenable to occasional More ❯
on training with senior IT engineers and team leads. Mentoring and career support to grow your technical skills and confidence. Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments. Development in Microsoft technologies, cloud platforms, and customer service best practice. What You’ll Need: A genuine interest in IT and solving technical issues. Some hands More ❯
Microsoft Office, especially Excel, Word, and Outlook Organised, eager to learn and happy working as part of a team Bonus points if you have worked with ticketing systems like ConnectWise or ServiceNow More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
a 1st line troubleshooting role What you'll be doing: Logging and resolving 1st line support tickets Troubleshooting faults - eg from basic issues to mapping network drives Working with ConnectWise (or ideally, have used it before) Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent Suggesting ideas to … help streamline the desk and improve SLAs What you'll need: Experience on a busy IT service desk (MSP experience ideal) Previous use of ConnectWise (ideal) or ServiceNow Strong troubleshooting mindset Hunger to learn, improve and grow Based within commuting distance to Maidenhead Were looking for a first line service desk analyst that wants to progress and build their career More ❯
