As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuousimprovement across service delivery. Acting as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for … KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuousimprovement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at … management and support stakeholder engagement Analyse service demand and consumption trends to ensure responsiveness to evolving business needs. Maintain dashboards and reporting tools to provide visibility into service health. ContinuousImprovement & Innovation Monitor the impact of innovation and continuousimprovement initiatives. Collaborate with partners to identify and implement service enhancements. Promote a culture of More ❯
role ensures effective planning, governance, and delivery of large-scale transformation initiatives across the organization. The role combines leadership, project/programme management, and change management capabilities to drive continuousimprovement, innovation, and value creation. Core Duties And Responsibilities Assist the Head of Digital Transformation to define and build the bank's change and transformation strategy in … and internal policies. Monitor risks, issues, dependencies, and interdependencies across programmes, escalating where necessary. Report on progress, performance, and benefits realisation to the Executive Committee and relevant governance boards. ContinuousImprovement & Innovation Promote a culture of excellence, continuousimprovement, innovation, and agile thinking within the bank. Identify opportunities to enhance delivery efficiency, speed, and … new tools, automation, and ways of working. Drive digital transformation initiatives including core banking upgrades, customer experience enhancement, and data driven solutions. Leverage AI and advanced analytics to enable continuousimprovement, smarter decision-making, and operational efficiency. Essential Experience & Qualifications Experience in leading change, transformation, or programme delivery within financial services or banking. Proven track record in More ❯
activity is proportionate with the change impacts and plans are incorporated within wider plans Quality Assurance: Ensure that all deliverables meet the required quality standards. Implement best practices and continuousimprovement initiatives to enhance programme outcomes. Strategic Alignment: Align programme objectives with organisational goals and strategies. Ensure that programmes contribute to the overall mission and vision of … deadlines; organised and disciplined but able to cope with ambiguity; monitors progress against plans using project management techniques or other recognised methods such as Agile/Waterfall/Hybrid. Continuousimprovement : identifies opportunities for continuousimprovement; shows demonstrates enthusiasm and willingness. Creates momentum and excitement around initiatives and new approaches. Delivering results: remains calm More ❯
Caldecotte, Milton Keynes, Buckinghamshire, England, United Kingdom
Connells Group HQ
to make a tangible impact, working with a diverse range of stakeholders and supporting the strategic direction of the business. Key Responsibilities: Governance & Compliance : Lead the development, implementation, and continuousimprovement of security and technology control frameworks; maintain and update security policies and standards; support governance forums, including Information Security, Business Continuity, and Audit & Risk Committees. Risk … security and technology risks; support external and internal audits, including completion of questionnaires and participation in audit meetings; conduct security assessments of third parties to manage supply chain risk. ContinuousImprovement & Awareness : Champion a culture of continuousimprovement, adopting new tools and practices to enhance security; promote security awareness and best practices across the More ❯
founder-led environment. You're comfortable collaborating across functions, adapting quickly as priorities shift, and keeping multiple projects in motion — often at once — while maintaining focus on execution and continuous improvement. A bit more on what you'll do: Operational Leadership Build and evolve Trudenty's internal processes and systems across delivery, people, finance, and compliance — creating structure without … external auditors to uphold data privacy and protection standards. Lead company-wide security training and annual policy refreshes — keeping security woven into daily operations. Track compliance KPIs and drive continuousimprovement of our Information Security Management System (ISMS). Partner with leadership on GDPR readiness and client-specific compliance requirements. Finance, Legal & Vendor Operations Partner with the … visibility and agility in decision-making. Coordinate with accountants and legal partners on filings, renewals, and contracts. Manage vendor relationships and risk assessments, balancing operational efficiency with compliance discipline. ContinuousImprovement Proactively identify and solve operational challenges across teams. Introduce scalable workflows and tools that empower speed, ownership, and clarity. Foster a culture of curiosity, accountability, and More ❯
Church Crookham, Hampshire, United Kingdom Hybrid / WFH Options
eRecruitSmart
delivering outstanding client outcomes, we d love to hear from you! Key Responsibilities Lead and inspire the Consultancy and Customer Support teams, fostering collaboration, innovation, and a culture of continuousimprovement Streamline and enhance business processes to boost operational efficiency and service quality Oversee the planning and delivery of consultancy projects ensuring they re completed on time … service opportunities Partner closely with the Sales, Project Management, and Support teams to deliver a seamless customer journey. Define and track key performance indicators, utilisation, and revenue forecasts, ensuring continuous performance improvement Provide strategic leadership for the Customer Support function, ensuring exceptional service and consistent client experiences Champion collaboration, knowledge sharing, and operational excellence across all consultancy … on approach, resilience, and strong problem-solving ability Customer-focused, passionate about delivering value and excellence at every stage of the client journey High integrity, professional, and committed to continuousimprovement and team development Degree-level education or equivalent experience; project management certification (PRINCE2, PMP, etc.) and leadership/consultancy training are advantageous About the company At More ❯
Fleet, Hampshire, South East, United Kingdom Hybrid / WFH Options
ErecruitSmart
delivering outstanding client outcomes, we'd love to hear from you! Key Responsibilities Lead and inspire the Consultancy and Customer Support teams, fostering collaboration, innovation, and a culture of continuousimprovement Streamline and enhance business processes to boost operational efficiency and service quality Oversee the planning and delivery of consultancy projects—ensuring they're completed on time … service opportunities Partner closely with the Sales, Project Management, and Support teams to deliver a seamless customer journey. Define and track key performance indicators, utilisation, and revenue forecasts, ensuring continuous performance improvement Provide strategic leadership for the Customer Support function, ensuring exceptional service and consistent client experiences Champion collaboration, knowledge sharing, and operational excellence across all consultancy … on approach, resilience, and strong problem-solving ability Customer-focused, passionate about delivering value and excellence at every stage of the client journey High integrity, professional, and committed to continuousimprovement and team development Degree-level education or equivalent experience; project management certification (PRINCE2, PMP, etc.) and leadership/consultancy training are advantageous About the company At More ❯
Performance Monitoring: Monitor service performance against agreed SLAs and KPIs, implementing improvements where necessary. Reporting: Provide regular reports on service performance, issues, and improvements to senior management and customers. ContinuousImprovement: Drive continuousimprovement initiatives to enhance service quality and efficiency. Compliance: Ensure all services are delivered in compliance with relevant regulations and standards. More ❯
means being part of a company that values innovation, safety, and sustainability. Employees are encouraged to grow and develop their skills in a supportive environment that fosters collaboration and continuous improvement. Their commitment to excellence and its role in essential industries make it a dynamic and rewarding place to build a career. Your new role Join a thriving business … and take on a pivotal role in driving productivity improvements across their aligned function or business unit. You'll be at the forefront of identifying, developing, and delivering a continuous pipeline of productivity enhancements, ensuring they meet their ambitious targets and strategic goals both short and long term. In partnership with your aligned function or business units, you'll … a change in organisational mindset. By replicating best practices and successful projects within your BU and across the UK and Ireland organization, you'll help foster a culture of continuous improvement. Regular project portfolio reviews will be part of your role, ensuring that progress towards goals is measured, priorities are aligned, and results are achieved effectively. You'll recognize More ❯
workflow management tools, document management systems, Microsoft Power Apps, and data integrations. This role requires strong communication, planning, and leadership skills - and an ability to champion testing excellence and continuousimprovement across the organisation. Key Responsibilities Lead the definition and execution of test strategies, plans, and cases. Capture test results, defects, and priorities; ensure clear documentation throughout. … Collaborate with business stakeholders and technology teams to deliver successful UAT. Drive continuousimprovement of the testing framework and adoption of best practices. Contribute to risk and issue management during testing phases. Champion test automation, performance metrics, and quality improvements. Manage testing phases, including coordination with third-party test teams. Skills & Experience Accredited in Software Testing (ISEB More ❯
affect production/supply Check and coach quality of completed 8Ds Reduce reject quantities, reject costs, R2s, and indirect costs from poor supplier quality Lead and coach critical improvement projects Implement all relevant Quality Management System processes and procedures Communicate internally and externally on quality matters Update in-house systems and procedures to meet external provider requirements Conduct … as ISO 9001, IATF 16949 'Lean' Methodologies '5S' Methodology Proficient in defining, monitoring, and reporting key performance indicators (KPIs) for the quality team. Skilled at process mapping, design and continuousimprovement Able to analyse facts, data, and trends to support quality improvement initiatives. Stakeholder management in Production driven business Knowledgeable about the principles and methods … of continuousimprovement and how to apply them in practice. Proficient in using Microsoft Office applications for data entry, analysis, and presentation. Use of AIAG core tools (PF, PFMEA, CP, MSA, SPC) The Benefits: 4% discretionary bonus Life Insurance Medicash scheme Free car parking Career progression Professional development Flexitime #wbstaff More ❯
some of the world's most demanding businesses. With a growing international footprint and a strong focus on innovation, our Client is committed to operational excellence, sustainability, and continualimprovement in all aspects of service delivery. As part of this commitment, we are seeking a Senior Operational Capability Manager to lead the strategic uplift of operational maturity and … Client's operations evolve to meet current and future customer demands. About the Role The Senior Operational Capability Manager will play a pivotal role in driving operational excellence through continuousimprovement, process optimisation, and capability development across the data centre operations function. You will be responsible for embedding best practice frameworks, uplifting technical and operational standards, and … Engineering, Technology, and Operational Leadership teams, you will ensure that processes, systems, and people are aligned to deliver exceptional service to customers at all times. Key Responsibilities Lead the continuousimprovement of data centre operations, driving consistency and excellence across all sites. Develop, establish, and maintain robust operational process frameworks and best practices to enhance performance and More ❯
Business Performance Stakeholder Relationship Management: Build and maintain strong partnerships with key stakeholders, particularly across the Commercial and Functional teams, to ensure strong focus on business performance and execution Continuousimprovement leadership: Identify and drive opportunities for continuousimprovement, shaping or leading execution plans to deliver measurable, value-add outcomes. Performance Monitoring: Collaborate with … managing timelines, coaching junior team members, coordinating internal experts, ensuring quality of analysis and deliverables, and developing trusted client relationships Comprehensive knowledge in areas such as rapid performance improvement, strategic plan review/development, due diligence, and implementation Excellent problem-solving capabilities and strong knowledge of financial analysis Ability and willingness to develop new client relationships and support More ❯
Business Performance Stakeholder Relationship Management: Build and maintain strong partnerships with key stakeholders, particularly across the Commercial and Functional teams, to ensure strong focus on business performance and execution Continuousimprovement leadership: Identify and drive opportunities for continuousimprovement, shaping or leading execution plans to deliver measurable, value-add outcomes. Performance Monitoring: Collaborate with … managing timelines, coaching junior team members, coordinating internal experts, ensuring quality of analysis and deliverables, and developing trusted client relationships Comprehensive knowledge in areas such as rapid performance improvement, strategic plan review/development, due diligence, and implementation Excellent problem-solving capabilities and strong knowledge of financial analysis Ability and willingness to develop new client relationships and support More ❯
and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuousimprovement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock … And Breathe. We Believe In Creating a Work Environment Where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuousimprovement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock More ❯
workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & ContinuousImprovement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting, risk … management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuousimprovement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for … operational escalations, client satisfaction, and delivery alignment. Build and nurture trusted relationships with client stakeholders and partners. Participate in quarterly business reviews (QBRs) and service improvement planning. Work closely with account management and pre-sales teams to ensure service continuity and contract renewals. Escalate issues and risks proactively, providing solutions and corrective action plans. 6. Team Leadership & Global More ❯
workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & ContinuousImprovement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting, risk … management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuousimprovement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for … operational escalations, client satisfaction, and delivery alignment. Build and nurture trusted relationships with client stakeholders and partners. Participate in quarterly business reviews (QBRs) and service improvement planning. Work closely with account management and pre-sales teams to ensure service continuity and contract renewals. Escalate issues and risks proactively, providing solutions and corrective action plans. 6. Team Leadership & Global More ❯
london (city of london), south east england, united kingdom
TECEZE
workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & ContinuousImprovement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting, risk … management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuousimprovement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for … operational escalations, client satisfaction, and delivery alignment. Build and nurture trusted relationships with client stakeholders and partners. Participate in quarterly business reviews (QBRs) and service improvement planning. Work closely with account management and pre-sales teams to ensure service continuity and contract renewals. Escalate issues and risks proactively, providing solutions and corrective action plans. 6. Team Leadership & Global More ❯
Senior Data Quality Analyst to help lead the delivery of our data quality strategy. This is a fantastic opportunity to play a pivotal role in embedding best practices, driving continuousimprovement, and supporting transformation programmes across Ageas. Main Responsibilities as Senior Data Quality Analyst: Lead the execution of the Ageas Data Quality Strategy Deliver high-quality, consistent … the tool and adoption of ways of working. Act as a subject matter expert, guiding Data Stewards, Data Managers, and business users. Lead issue management processes and contribute to continuousimprovement initiatives. Provide training and coaching to junior team members and stakeholders. Support transformation programmes including data migration, integration, and consolidation. Promote a culture of collaboration, accountability More ❯
test planning, execution, coordination, etc. Partnering with Architects or Development teams to produce appropriate design specifications Continuously review and assess solution delivery to ensure it will meet business requirements. ContinuousImprovement & Agile Ways of Working Embrace, challenge and evolve standards and practices around ways of working. Drive continuousimprovement within scrum or project teams More ❯
change. Working closely with senior stakeholders, third parties, and the Project Management Office, you ll champion structured project governance, risk management, and change adoption. You ll also contribute to continuousimprovement by sharing lessons learned and enhancing project delivery standards across the team. This is a high-visibility role suited to someone with proven experience in end … Value Realisation: Benefits are clearly defined, rigorously tracked, and successfully realised across projects. Champions a value-focused culture that integrates benefits into decision-making, governance, and performance measurement framework. ContinuousImprovement: Share lessons learned, contribute to project management best practices, and strengthen project delivery standards across the team. The knowledge, experience and qualifications you need Exceptional verbal More ❯
change. Working closely with senior stakeholders, third parties, and the Project Management Office, you’ll champion structured project governance, risk management, and change adoption. You’ll also contribute to continuousimprovement by sharing lessons learned and enhancing project delivery standards across the team. This is a high-visibility role suited to someone with proven experience in end … Value Realisation: Benefits are clearly defined, rigorously tracked, and successfully realised across projects. Champions a value-focused culture that integrates benefits into decision-making, governance, and performance measurement framework. ContinuousImprovement: Share lessons learned, contribute to project management best practices, and strengthen project delivery standards across the team. The knowledge, experience and qualifications you need Exceptional verbal More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Sanderson
Management Lead Fully remote/Permanent £80,000 - £100,000 We are looking for a strategic and hands-on HRIS Change Management Lead to drive the implementation, optimisation, and continuousimprovement of global HR systems, including Dayforce and TeamTailor . This role is key to ensuring HR technology supports operational excellence, enhances user experience, and meets the … Acceptance Testing (UAT) to ensure successful deployments. Supplier & Vendor Management Manage relationships with system vendors, ensuring issues are resolved and future enhancements are delivered. Monitor system performance and drive continuousimprovement initiatives. Qualifications & Experience Minimum 5 years' experience with Dayforce (essential). Experience with TeamTailor (preferred). Proven track record in HR systems and change management roles … . Experience managing technical HR projects and delivering continuous improvements. Experience implementing HR systems at a global level is highly desirable. Skills & Attributes Approachable and personable with excellent communication skills. Strong analytical skills with high attention to detail. Effective at building strong business partnerships and collaborating cross-functionally. Able to operate under pressure in a fast-paced environment. Strong More ❯
The PMO Lead supports the Head of PMO in delivering project portfolio oversight, governance, and operational excellence. This role ensures consistent project delivery standards, facilitates resource planning, and drives continuousimprovement across the PMO. Key responsibilities include managing the project portfolio aligned to NGET or NESO priorities, implementing PMO processes and tools, overseeing governance and reporting, and … management experience; understanding of governance and delivery methodologies (Agile, Waterfall, Hybrid); excellent stakeholder engagement; ability to manage priorities and drive results; integrity, professionalism, resilience; collaborative and communicative; strategic focus; continuousimprovement mindset; English and Maths qualifications; extensive PMO experience in telecoms/infrastructure; people management experience. Desirable: Relevant certifications (e.g., PRINCE2, PMP); proficiency in tools (e.g., MS More ❯
london, south east england, united kingdom Hybrid / WFH Options
Randstad Digital
of the performance, security, and cost-effectiveness of our cloud platforms. You’ll bring a strong DevOps mindset, expertise in automation and Infrastructure as Code, and a passion for continuousimprovement across all aspects of cloud operations. Key Responsibilities Cloud Infrastructure Operations: Manage and monitor daily operations across Azure SaaS, IaaS, and PaaS environments. FinOps & Cost Optimisation … manage tools like Azure Monitor and Log Analytics to proactively detect and resolve issues. Compliance & Documentation: Maintain accurate technical documentation and ensure adherence to security and regulatory standards. Collaboration & ContinuousImprovement: Partner with development, security, and operations teams to advance CI/CD and DevSecOps practices. About You You’re an experienced Cloud or DevOps Engineer who More ❯