4 of 4 Permanent Customer Analyst Jobs in the South East

Senior Customer Analyst - Loyalty Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst focused on loyalty and customer engagement to join a leading global online marketplace. This strategic role uses data and analytics to shape loyalty initiatives that … drive retention, repeat behaviour, and long-term customer value. What You'll Do: Analyse customer behaviour across loyalty programmes to identify opportunities for engagement and retention. Build and manage the Single Customer View (SCV) to unify customer data and enable personalised experiences. Recommend improvements to loyalty propositions, including tiers, rewards, and experience enhancements. Partner with marketing … data, and global teams to deliver and measure loyalty initiatives. Use advanced analytics and storytelling to influence loyalty strategy and maximise customer lifetime value. Example Projects: Redesign loyalty programmes to increase engagement and repeat purchases. Develop SCV integrating purchase, engagement, and loyalty data. Model customer value to understand the impact of loyalty participation. Benchmark competitor loyalty schemes and More ❯

Senior Customer Analyst - CDM Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty … retention, and acquisition. What You'll Do: Analyse customer behaviour across the lifecycle using SQL and modern analytics tools. Deliver actionable insights through dashboards and storytelling (Tableau/Looker). Run and evaluate A/B and multivariate tests to inform marketing and growth strategies. Support growth targets by identifying opportunities to move customers through lifecycle stages. Collaborate with … marketing and senior stakeholders to influence customer strategy. What We're Looking For: Advanced SQL and experience with a dashboarding tool. Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV. Desirable: Python for stats analysis, experience designing and running A/B tests. Experience in e-commerce or tech environments with modern data More ❯

guiding them through upgrades, and ensuring they receive a first-class service. Location: Milton Keynes Salary: £27,000 - £30,000 per annum + benefits + annual bonus Requirements for Customer Support Analyst Strong communication skills and a passion for helping customers SQL and relational database experience (basic querying desirable) Solid understanding of IT infrastructure basics Familiarity with HTML … Highly organised with the ability to manage multiple cases at once Proactive, curious, and eager to learn new technologies Beneficial: Experience with Microsoft SQL Server and Azure Responsibilities for Customer Support Analyst Be the frontline for customer enquiries – triage, manage, and resolve support cases within SLAs Work across a broad application set in student housing, residence life … and commercial software products Carry out customer upgrades for hosted and on-premise environments Respond calmly and effectively to service outages, restoring services quickly Maintain accurate customer records and clear communication with stakeholders Support the wider team through QA testing and contributing to internal improvement projects What the role offers: Excellent training, development, and career progression opportunities Applications More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯