8 of 8 Permanent Customer Analyst Jobs in the South East

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last … lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations … support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications … therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting More ❯

Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Senior Customer Success Analyst page is loaded Senior Customer Success Analystlocations: United Kingdom (Remote): Reading Officetime type: Full timeposted on: Posted 9 Days Agojob requisition id: JR101539 First Things First - What We Can Offer You A generous annual leave entitlement plus … progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group The Job The Senior Customer Success Analyst plays a pivotal role in creating a deep understanding of revenue creation drivers across our Simpro Group Customer Success Organisation. This position will report to … the Director of CCO Operations who supports the Simpro Group Chief Customer Officer (CCO), and is part of our global Revenue Operations organisation. What You'll Do Own Customer Success (CSM) Operations for the global Simpro Group: Simpro, BigChange, AroFlo and ClockShark Act as the main operations partner and business analyst to the Simpro Group Global VP More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

Lead Data Analysts – Product & Customer Strategy London/hybrid (2 days in the office) Negotiable An opportunity to drive product and customer strategy in a growing analytics team. What you’ll be doing. Understand customer behaviour, product, and financial performance to help maximise product performance, support product plans and drive key strategic initiatives Contribute to the design … test and build of complex information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance Demonstrate an innovative approach to data-based problem solving, and have input into the development of a strategy that supports business strategy Collaborate in initiatives to support the accuracy, availability, granularity, and coverage of data, and those … and manipulation tools. Communicate the findings of analysis in meetings with senior stakeholders and in visually compelling reports or presentations. Develop the targeting approach to accurately identify and understand customer needs by designing tests, delivery campaigns and reviewing performance to ensure campaigns are executed effectively Share complex ideas, issues, and recommendations to gain agreement from different levels and backgrounds More ❯