1 to 25 of 48 Permanent Customer Engagement Jobs in the South East

Customer Data Architect – Associate Manager London, Manchester (or other UK location) Associate Manager (CL8) Practice: Song Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms … potential of imagination, technology and intelligence. Visit us at: https://gb-en/about/accenture-song-index Role Overview: As a Customer Data Architect – Associate Manager, you will help design and implement scalable, secure, and high-performing customer data architectures. You will work with cross ...

Role: Dynamics 365 Customer Engagement Architect Senior Manager, Microsoft Business Group (AMBG) Career Level: Senior Manager Location: London Travel: Flexibility to travel to client Sites About the job:? Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service. This is a high … result, we have created a new Senior Manager Technical Architect role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation. In this highly visible role, you will ...

into different segments (Enterprise vs Mid-Market for example). You will also be responsible for creating and executing any Marketplace Sales Incentive programs. Customer Onboarding & Growth: Proactively seek out and onboard new customers to Cloud Marketplaces (AWS, Azure, GCP), driving adoption of marketplace solutions through strategic engagement and consultation directly with our customer base. Working with our Marketplace operations team, ensuring smooth and excellent customer service. Drive Marketplace Growth: Track the Flywheel metrics to categorise customers engagement (Deep, Spinning, or Entered) and develop action plans for each. Increase utilisation of Private Pricing Agreement ...

Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention … satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve ...

experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge … modern Microsoft and cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Modern Infrastructure Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum ...

Solutions Architect Overview We are seeking an experienced Dynamics 365 CRM Solutions Architect to lead the design, architecture, and implementation of Microsoft Dynamics 365 Customer Engagement solutions. The successful candidate will play a key role in translating business requirements into scalable, high-quality technical solutions while providing architectural … date with the latest Microsoft technologies and Dynamics 365 capabilities . Key Skills & Experience Extensive experience implementing Microsoft Dynamics 365 CRM/Customer Engagement solutions. Strong knowledge of Power Platform (Power Apps, Power Automate, Power BI). Experience designing integrations using Azure Functions, Logic Apps, Service ...

Role: Dynamics 365 Engagement Architect Manager, Microsoft Business Group Location: London Career Level: Manager Travel: Flexibility to travel to client sites As a team: Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over … including Everest Group, Forrester, and IDC. We also offer our clients a complete partnership at every stage of their sales transformation journey from defining customer strategy through delivery of technology and into a managed service or even outcome-based customer operations offerings Generative and agentic AI presents ...

Role We are seeking a proactive and customer-focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you’ll play a pivotal role in helping customers modernise their businesses through technology. You’ll take ownership of a large and diverse portfolio … customers, building trusted relationships, renewing long-term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. This is a fast-paced, customer-centric role that blends renewals, inbound sales, and consultative account management. You’ll work closely with internal specialists across solutions, customer service ...

better use of data across the organisation. The role You’ll lead the design, development and optimisation of the organisation’s Dynamics 365 Customer Engagement platform and broader Power Platform environment, ensuring solutions are scalable, secure and aligned with business priorities.Responsibilities include: Designing and delivering Dynamics … quality through cleansing and governance strategies Producing technical documentation and stakeholder materials Mentoring a Junior Developer Your Experience Strong experience with Microsoft Dynamics 365 Customer Engagement (Sales module) Hands-on development across the Power Platform Experience delivering CRM solutions aligned to business needs Understanding of Microsoft 365 integrations ...

Customer Experience Manager Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search … Customer Experience Manager; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with our outsourced ...

situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to meet or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. Lifecycle customers … identifying and driving opportunities to support transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal. Customer success: You are also a key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets. ...

Title: Senior Consultant - Data Science (Customer Data) Salary: £60,000-£70,000 + ~£4,000 bonus Location: Hybrid (UK-based) Type: Permanent About the Role We're hiring a Senior Consultant - Data Science (Customer Data) to join a global consultancy that fuses data science, creativity, and strategy … help leading brands enhance customer engagement through intelligent data solutions. You will play a key role in delivering advanced analytics and AI-driven insights within customer and marketing contexts. This is an exciting opportunity to combine technical excellence with consulting impact across major clients and industries. What ...

their efficacy. Your ability to communicate complex model features to business owners will be essential for encouraging confidence and enabling sellers to drive impactful customer conversations. This is a fast-paced environment that requires the ability to make tactical decisions quickly to balance methodologies with business priorities. What … Will Do: Develop and own rSAM models to size headroom opportunities in the book of business for specific offerings and customer segments Carry out in-depth business analysis to uncover the drivers behind performance gaps and make recommendations for change Engage with senior stakeholders to understand key growth areas ...

deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead … delivery. From planning and stakeholder coordination through to implementation and ongoing optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will ...

through cross-functional agile teams focused on experience, development, testing, analysis, and delivery management. RESPONSIBILITIES: Lead the technical delivery of Dynamics 365 CRM/Customer Engagement solutions. Design and implement enterprise-grade solutions aligned with business requirements. Develop and manage Dataverse solutions, including PCF controls and custom pages. … TypeScript and CRM SDK/REST APIs. Experience delivering solutions in Agile environments. Understanding of Azure and cloud-based architectures. DESIRABLE EXPERIENCE: Dynamics CRM Customer Service and Marketing implementations. Experience building portals with Power Pages. Managing enterprise-level relationship management processes. Setting standards for development and ensuring quality assurance. ...

revenue growth. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively own the sales … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Your new company A rapidly growing consumer-focused FinTech is looking for a CRM Executive to join its expanding Customer & Marketing function. The company offers a range of digital savings, investment and financial wellbeing products, and is known for delivering clear, intuitive experiences that support users in building long … term financial confidence. As the organisation continues to scale, CRM is becoming increasingly central in driving customer engagement, retention and adoption across its product suite. Due to ongoing growth, a new opportunity has been created to support the execution and continuous optimisation of multichannel lifecycle programmes. Your ...

growth. Act as a key member of the Senior Leadership Team. IT Service Management & Service Delivery Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management, and continual improvement. Manage the full services portfolio (managed services, professional … senior technical relationships with strategic vendors and partners. Lead evaluation, testing and onboarding of new technologies and manage demo and proof-of-concept environments. Customer Engagement & Internal Technology Act as a trusted technical advisor to customers, working closely with sales on solution development and innovation. Lead customer ...

driving sales success by providing technical expertise and support throughout the pre-sales process. You will collaborate closely with the sales team to understand customer requirements, propose solutions, and demonstrate the value of our client's products and services. Your deep understanding of network security technologies, coupled with strong … security, and more. Stay updated on the latest features, capabilities, and industry trends. Pre-Sales Support: Work closely with the sales team to understand customer needs and objectives. Develop tailored solutions and presentations to address specific customer requirements. Solution Design: Design comprehensive security architectures that leverage Fortinet products ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

matrix environment to deliver platform objectives. Technology evaluation: Evaluate, recommend and continually improve solutions and services to meet the needs of core stakeholders Customer engagement and UX design: collaborate with a range of stakeholders to understand the needs, problems and opportunities by persona, using agile and UX methods … drive simplification and frictionless customer experience. Stakeholder management and business partnering : build strong, trusted relationships with key business stakeholders at senior and every level of the organisation. Value realisation: ensure that investments in the enterprise platform domain translate into measurable business value. Track platform business outcomes and communicate these ...

Quality Performance Analyst Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search for a Quality … Performance Analyst ; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with our outsourced contact centre ...

Quality Assurance Manager Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search for a Quality … Assurance Manager ; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with our outsourced contact centre ...

effective sales and marketing plans, identify and develop private label and OE product opportunities, and support product range development by providing valuable market and customer insights to the Product Management team. Regular customer engagement, including visits to key accounts, will be essential to ensure continuity, strengthen partnerships … Duties and Responsibilities Conduct regular visits to key customers and branches based on their strategic importance to the business. Identify and develop new customer opportunities while increasing profitable sales within designated customers and regions. Manage and grow sales across key distribution channels, including Regional generic sales distribution, National distributors ...