1 to 25 of 129 Permanent Customer Experience Jobs in the South East

modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience … shape CCaaS and AI focused transformation programmes Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or delivery roles such as integrating to AI platforms like Sierra ...

Operations Campaign Manager – Customer Experience, Testing & Vendor Management London 2 days on site About the Role We’re working with a global organisation within the payments space, focused on improving how customers experience payments in real-world environments — whether that’s tapping in-store, using POS systems … responsible for managing structured testing campaigns delivered via an external vendor , reviewing results, and translating findings into actionable insights that improve customer experience. This is not a marketing role. It’s an operational position focused on delivery, vendor management, and data-driven decision making. What You’ll Be Doing ...

DIGITAL EXPERIENCE PARTNER/DIGITAL MARKETING SPECIALIST Up to £50 ,000 + Excellent Staff Bens including 35 Days Holiday/Strong Company Pension & Life Assurance/Private Healthcare including Dental , Physio, Eye Tests/Buy & Sell Additional Annual Leave Hybrid/2 Days Onsite/3 Days Work … your workload End-to-End. This dynamic role will require you to use your passion for Digital Technology, your Drive to Deliver an Excellent Customer Experience, and your thirst for knowledge to Proactively Seek & Deliver Digital Solutions that Improves Services & Processes. The Ideal Candidate will have Exceptional Attention ...

Location: Hemel Hempstead Salary: From £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa ...

Customer Success & Support Specialist Remote (UK) Part-Time 25 hours per week Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key? We re looking for a Customer Success & Support Specialist to join … hours per week) with typical working hours of 10am 3pm, plus flexibility where needed. This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You ll combine hands-on support with proactive onboarding ...

Customer Success & Support Specialist Remote (UK) | Part-Time | 25 hours per week Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key? We’re looking for a Customer Success & Support Specialist to join … hours per week) with typical working hours of 10am–3pm, plus flexibility where needed. This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You’ll combine hands-on support with proactive onboarding ...

Contract: Permanent Monday - Friday 8.30am - 5pm - Hybrid Salary: £28,000 We’re looking for a Knowledge & AI Coordinator to join a busy and collaborative Customer Service team. This is a fantastic opportunity for someone with strong attention to detail and a passion for content, systems, and improving customer experience through knowledge and technology. This role will focus on maintaining and improving FAQ and knowledge content, while supporting the development of AI-driven tools to enhance customer journeys and reduce inbound queries. What you’ll do: Create, update and maintain FAQ and knowledge base content across ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Customer Success Coordinator, you will sit at the heart of our international and key customer support operation. You will ensure incidents and service requests … internal technical teams. You will play a key role in protecting service quality, ensuring SLAs are met, and driving a consistent, high-quality customer experience. This is a fast-paced, detail-driven role where organisation, communication, and calm decision-making are essential. Key responsibilities Log, triage, and manage customer ...

responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

consistency across both ERP systems and eCommerce platforms . You will play a vital part in maintaining product availability, pricing accuracy, and seamless customer experience across digital and internal systems. This opportunity is ideal for someone with experience in ERP administration, product data management, eCommerce systems … purchasing, sales, and marketing teams Identify opportunities to streamline product data processes Provide general IT administration support including workstation and printer troubleshooting Essential Skills & Experience Experience working with ERP systems, product databases, or eCommerce platforms Strong attention to detail with a focus on data accuracy Comfortable managing large ...

team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making … sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your call alerts, and check for signs ...

opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make … one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join ...

Payment Platform solution for a global client base. This individual will use their Production Engineering knowledge to guide the team in advancing the experience of our clients in the post code development activities and interactions. The successful candidate will help to raise the bar on both our response … critical issues and build out a proactive mindset in the team to constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their ...

This is an opportunity to join a fast growing, digital first organisation where product analytics plays a central role in shaping customer experience and commercial outcomes. You will be embedded within a product focused environment, partnering closely with Product and Engineering to drive data led decisions across high … impact initiatives. The Company They are a modern, technology driven business operating at scale within a highly regulated industry. With a strong focus on customer outcomes and innovation, they invest heavily in data and analytics to support product development and strategic growth. The organisation values autonomy, collaboration and thoughtful ...

client is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Theyre redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. They help teams work smarter … time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast ...

Onboarding Success Manager - Dental | Customer Experience | Project Management Permanent | Remote | £45,000 Are you passionate about shaping the way dental practices deliver care? Our client, a fast-growing technology company in the digital healthcare space, is looking for an experienced Onboarding Success Manager to join their team. They … clinical decision-making through automation and AI-powered tools. This is your chance to join a forward-thinking company that values innovation, collaboration, and customer success . With a strong focus on culture and continuous improvement, this organisation provides a supportive environment where your ideas and expertise will directly ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xehkeey You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xehkeey You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xehkeey You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xehkeey You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xkybehq You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xehkeey You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xehkeey You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xkybehq You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

both customers and engineers for our fantastic client based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational … engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service management practices (aligned to ISO/IEC 20000-1) Identifying and delivering ...