the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic … platform to grow and progress within GAP Group. A typical day for the HSC will include: Processing all hire desk administration including customer and supplier queries Managing approx. 40-50 incoming and outgoing hires per day Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities … Load checking vehicles and working effectively with the depot team of drivers and fitters Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customerservice skills with a focus more »
2nd line levels of technical support to the clients Life business, covering all areas of IT deployed within the company. In particular: Provide excellent customerservice and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and … administration of mobile devices, ideally Apple iOS. Scripting ability with PowerShell. Good working knowledge of Atlassian products e.g. Jira. Principal Skills Strong communication and customerservice skillset is essential in order to effectively communicate to the business and understand their requirements and or issues. Proven analytical and problem … working in a team-oriented, collaborative environment. Able and willing to work unsocial hours from time to time in order to provide the required service to our customers. more »
Basingstoke, Hampshire, United Kingdom Hybrid / WFH Options
Talent Locker
that can offer genuine progression? If so, this is the role for you! This end user company are going through a large Dynamics 365 Customer Engagement implementation, focusing on Field Service, CustomerService and Omnichannel, and requires a Senior BA to assist on the Asset Management more »
Employment Type: Permanent
Salary: £50000 - £60000/annum Bonus and corporate benefits
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. … To succeed in this role, you'll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customerservice environment. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customerservice environment. Taking responsibility for more »
High Wycombe, Buckinghamshire, South East, United Kingdom
Bluegate Consulting Ltd
possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary … the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customerservice, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of … value-added services within the payments sector is also desirable. Our client offers a chance to be part of a company that is transforming customer engagement across multiple sectors. Join a team where your technical expertise and customerservice acumen will be valued and where you can more »
A bit about us Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on … solving techniques to day-to-day operations. Work with our customers on the phone and over email to build strong relationships and deliver excellent customerservice What you’ll need A passion for technology and great customerservice Excellent telephone manner and written communication skills Great more »
for a Technical Administrator to join our team based in West Thurrock. We are looking for someone who is personable, organised and has excellent customerservice skills. Responsibilities: Coordinate and support the Goods In department Receiving samples and logging their arrival Logging the samples into the Laboratory System … spreadsheets Key Requirements: Previous experience in an administration role is beneficial but not required Good IT literacy skills, especially Excel Excellent communication skills Excellent customerservice skills Professional and responsible Full UK driving license Personable and customer focused You will need to have strong administration skills with more »
Rickmansworth, Hertfordshire, South East, United Kingdom
Clinisupplies
strong product pipeline to be manufactured at its CE, ISO, US FDA approved facilities. Role Overview: We are seeking a dynamic and compassionate outbound customerservice specialist to join our team at Clinisupplies. Clinisupplies are transforming products and services to help people with continence challenges live more freely … exhaustive list of all the duties that you may be required to do. Make outbound calls to welcome new consumers to the Home Delivery Service Make outbound calls as part of marketing campaigns and consumer focused programmes, with a view to ethically increase market share. Provide insights and feedback … Matter Expert in your field. Report from various internal databases Update internal databases, abiding by GDPR regulations. Work collaboratively to ensure all Contact Centre service levels are achieved in line with agreed KPIs. Experience and Skills Required: Youll have: Background of working in consumer facing roles with experience of more »
Field Service Executive Permanent, full time Field based in South London/Dartford Excellent salary, company car, bonus & benefits Field Service Executives thrive on partnering with retail customers to resolve complex problems that often result in negotiations. They enjoy visiting customers and building relationships to understand the nuances … They are excited by potential connections, performance improvements in their accounts and using reports alongside digital data to complete route cause analysis within their customer portfolio. The purpose is to build great relationships with our customers, educate them about CHEP and ensure we can work together to maintain/… from misuse and returned to CHEP, or re-use paid for. You are a person who enjoys training and influence to ensure the CHEP service is delivered, leading to improved customer satisfaction and CHEP collection performance. This is a role that empowers you to use your soft skills more »
Executive will play a core role within the Operations Team supporting both of the businesses across all departments driving best in class admin and customerservice standards. You’ll use your communication and organisation skills to build and develop strong relationships that will influence a cross functional continual … This is a great opportunity for someone to make a real impact and expand their career in a fun and welcoming team! THE ROLE Customer Relationship Management (CRM) system · Data Steward for the CRM ensuring the information is accurate and reliable · Gather and document business processes and best practice … material in Learning Management System (LMS) · To assist with student interaction, to support to help them complete their qualification/course and provide excellent customerservice · Provide progress reports where required · Schedule 1-1’s with relevant tutors and students where required · To deliver students results in a more »
Maidstone, England, United Kingdom Hybrid / WFH Options
Chartway Partnerships Group
join our growing IT Team on a permanent contract out of our offices in Maidstone, Kent, where you’ll provide an exceptional level of customerservice to our business, across our various regions and regional sites. About The Role… As our IT Support Technician, you will be the … IT support, you will have to triage issues, and determine whether it can be fixed immediately or needs escalating, and to whom. Your excellent CustomerService Skills will be beneficial as you can be expected to participate in the processing of incoming calls to the Service Desk more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Latitude Recruitment
report on the budget and schedule for assigned projects/tasks. Ideal Skills &Experience Experience within projects, alongside a strong background in administration and customerservice with excellent organisational communication skills. For those without project experience, candidates with exceptional administration and customerservice skills that have more »
strong IT skills and the ability to handle confidential information with discretion. If you thrive in a fast-paced environment and enjoy providing exceptional customerservice, then we want to hear from you! Apply now. We offer some excellent rewards & benefits including: We offer all team members … Milestone Birthdays - get an EXTRA day off to celebratethat special birthday. Company sickpay which is over and above the statutory entitlement. (subjectto length of service) Refer a FriendScheme for successfulreferrals- for all permanentroles within Oakland Care (T&C's apply). Recognition and staff appreciation initiatives. Long service … team that visitors or people telephoning the home will probably speak to. You will therefore play an important role in providing the highest possible customerservice to our residents and their families. The Receptionist also reports into the Home Administrator, so will provide valuable administrative support in ensuring more »
currently seeking a highly motivated individual to join their team as an IT Support Apprentice. The apprentice's primary role is to provide excellent customerservice and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine … run business, extremely friendly, approachable and efficient. Nothing is too much trouble. You can be confident that you will receive the highest standard of customerservice from the moment you book that initial pre valuation check all the way through to completion. The role: Possible start date: 01.07.2024 … IT issues and ensure that SLA's are met Keep customers informed of the status and progress of tasks and update tickets Complete other service-related tasks as required by your manager Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time The more »
Colchester, Essex, South East, United Kingdom Hybrid / WFH Options
MSX International Limited
you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. The Role As our new Vehicle Technical Advisor, you will provide guidance and technical instructions to Ford AR & Independent operator to enable them … concern details if and when required about any particular case Write and circulate data to other Helpdesk/Helpdesk Engineers/Project Management/Customer Liaise with Dealer/Team Leader/Project Management on Vehicle Case Histories, trends and analysis. Liaise with Ford personnel, especially from the Liive … Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable Customerservice experience would be an advantage however not essential Be confident in technical concern resolution, following logical thought processes Have an adaptable and more »
Southampton, Hampshire, South East, United Kingdom
Morrison Data Services
may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customerservice to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Randstad UK Holding
and replacement equipment. Support the technical team with maintenance tasks and installations. Desired Skills and Attributes: Proficiency in IT Strong attention to detail Excellent customerservice skills Good administrative abilities Ability to work well in a team Logical thinking and problem-solving skills Initiative and motivation Patience and … or above, including English and Maths. Additional Information: Job Types: Full-time, Apprenticeship Benefits: Company pension, On-site parking Experience: Preferred 1 year in customerservice License/Certification: Driving Licence (preferred) Work Authorization: United Kingdom (required) Work Location: In person Ready to start your journey in IT more »
Our client is s customerservice focused individual, who is technically minded, to assist the team and customers by providing Technical Support . Monday to Friday 8:00am - 5:00pm. Annual salary £35,000-£45,000. Duties: Provide technical support to customer, troubleshooting, assisting with technical issues … presales and aftersales meetings with sales team. Benefits: Opportunities of progression Salary £35,000-£45,000 Free parking Experience required: UK Drivers License Strong CustomerService skills Ability to built rapport with customers Strong IT skills, with a keen interest in Technology is advantageous Experience in managing a more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customerservice requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out … and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can more »
Junior Field Service Engineer, CT Imaging Systems Basic Salary £28,000 to £32,000 Overtime 10% Bonus Company Car Excellent Benefits ***Excellent opportunities for Service Engineers from a range of electronics/electro-mechanical systems backgrounds to join a market leading supplier of x-ray/CT imaging … systems *** The Role – Junior Field Service Enginee, CT Imaging Systems This market leader seeks to recruit a technically motivated and customer focused Junior Field Service Engineer responsible for the service, installation and breakdown repair of a wide range of sophisticated x-ray and CT imaging systems. … Your Background – Junior Field Service Engineer, CT Imaging Systems To succeed in this exciting role you must be able to demonstrate: A competent background in a service or maintenance engineering capacity gained within any high value capital equipment environment Applications are encouraged from engineers with a broad range more »
Overview of the Role: We are recruiting for a 1 st Line IT Service Desk Engineer due to an internal promotion. This role will be joining our 1 st Line IT team which is made up of 7 engineers including the team leader, the IT Service Desk is … main day-to-day of this role is to provide an excellent first response to customers IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will be managing your own ticket triage where you will assess the ticket priorities and escalate them to the … needed. You will need to have a good experience of communicating with third parties and customers via email and the phone whilst achieving our Service Level Agreements with our customers. What we can provide you is a progressive work environment, where you will be working with new technologies. An more »
Compressed Air Service Engineer Service Team Were looking for enthusiastic and driven individuals to join our team where you will be responsible for installing, maintaining, and repairing our company's products and systems at customer sites. The ideal candidate will have strong technical expertise, excellent problem-solving … skills, and a commitment to delivering exceptional service to our customers. Job type: Full time, permanent Working pattern: Hours 8.00am 5pm, Monday to Friday. Benefits: 33 days annual leave (22 days + 11 days Christmas Shutdown & Bank Holidays) Company vehicle + Fuel card Workplace pension (Government backed) No compulsory … Read, interpret, and understand equipment manuals and drawings from manufacturers. Report daily updates on workload, additional work required, and accurate maintenance reports to the service team. Diagnose and repair mechanical issues on multiple compressor systems accurately and efficiently. Demonstrate knowledge of compressor technologies and possess strong mechanical and electrical more »
the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS … and online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customerservice and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve more »
Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases. Experience with CRM & ERP systems - Salesforce, SAP and SaaS (Software as a Service) solutions more »