2 of 2 Permanent Customer Service Representative Jobs in the South East

PURPOSE OF POSITION To exceed customer expectations of service and support and promote business growth. Managing a caseload and a number of key accounts, the CSR will be responsible for ensuring that our customer journey is as efficient as possible with timely advice, support and resolution of enquiries. Provide pre and post sales support and applications advice … and focus on continuous improvement of our service. ESSENTIAL FUNCTIONS Ensure customer enquiries are resolved within service level agreements Managing a caseload of customer enquiries Managing a number of key accounts, undertaking regular calls and meeting via teams to build customer relationships Providing advice and finding solutions for customer applications. Perform contract reviews on all … orders received to ensure compliance with customer contract or quotation before release to manufacturing liaising with the Production/Manufacturing as necessary. Clean and control orders, construct part numbers as required and pricing checks. Issue and follow up on quotations. Inform customers on actual status of their delivery dates. Administer all acknowledgements to the customer. Work with all internal More ❯

Customer Service Representative Cheshire East | Full-time, Fully on site | 2 shift patterns available We have two roles available with 2 shift patterns. You can choose to either work 2 pm - 10 pm or 10 pm - 6 am. Are you looking to build a career within tech? Start now! Are you passionate about delivering top-tier customer service in a fast-paced environment? Do you thrive on solving problems, supporting users, and collaborating with technical teams? Join an established yet growing tech-driven company as our Customer Service Representative (CoE) and be the first point of contact for customer inquiries! What You’ll Be Doing: Act as the go-to contact … for customer questions, requests, and basic troubleshooting via phone, email, or chat Accurately log, track, and escalate issues in line with internal workflows and SLAs Work closely with cross-functional teams (including technical support and service delivery) to ensure smooth issue resolution Maintain a high standard of professionalism, empathy, and efficiency in every interaction Support continuous improvement by More ❯