DesktopSupport Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks DesktopSupport Analyst/2nd Line Support Engineer to support users in the UK office. You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop … Windows Server/Azure, SCCM and InTune Endpoint Manager (mobile devices) inc imaging, Citrix, LAN/WAN/VPN connections, DNS/DHCP settings etc. The majority of the support work will be undertaken at the deskside but with some additional work undertaken over the phone and via remote sessions for escalated 2nd line issues. You play a key More ❯
We are currently looking for a DesktopSupport Engineer for our prestigious financial sector client based in London paying between £37,000 to £40,000 Great benefits. This is a great opportunity for a Support Engineer to really grow their all round skill set as great training and up skilling is provided. Previous experience of working in … a fast paced environment in a MSP or financial sector or in a VIP Support capacity is required. This role will be based onsite 5 days a week. The working hours will be 7.30am to 4.30pm - Monday to Friday. The Support Engineer will have a strong background working with the following – Windows Desktops Azure Office 365 Intune Laptop … Rollouts VIP Support Interested? Please apply below. IT Support Engineer, Support Engineer, DesktopSupport, VIP Support, Support Operations Engineer, Azure, Office 365, InTune, rollout, Windows More ❯
Junior Infrastructure/DesktopSupport Engineer Purpose of Role An opportunity has arisen for Junior Infrastructure/DesktopSupport Engineer. The successful candidate will be required to work from the office 5 days a week and perform out-of-hours, on-call duties when required. Supporting all areas of the business with their Information Technology and … Communication Technology needs. Supporting the company’s infrastructure, PC’s, Servers, Switches Firewalls and associated hardware. Key Responsibilities: 1st line support for in-house applications and ad-hoc operational issues (training will be provided). PC hardware and software builds. Systems Administration (Active Directory, MS Exchange, Azure, Microsoft 365, Juniper and Linux systems etc.). Telephone administration and setup More ❯
DesktopSupport, Security Access Control (Security Tech) High Wycombe £30,000 - £40,000 + Training + Progression + Private Medical + Life Insurance Are you a Security Access Control installer or similar looking to work for an industry leading manufacuturer in Security Access Control? Do you want to join a global organisation that offers a best in class … their careers and become industry experts? On offer is the chance to work 1 on 1 with industry experts daily to help guide you through the industry as you support them installing some of the most high-tech bio metric securiy access control systems for a global leader. In this role you will be providing technical customer support … team to trouble shoot tickets and provide the best service. The successful candidate will be someone with technical knowledge and a willingness to learn and progress. The Role Providing desktopsupport to security access control installers Leading Industry training. Progression opportunities. The Person Commutable to High Wycombe Security Access control. Good communication and people skills Keywords; IT SupportMore ❯
DesktopSupport, Security Access Control (Security Tech) High Wycombe 30,000 - 40,000 + Training + Progression + Private Medical + Life Insurance Are you a Security Access Control installer or similar looking to work for an industry leading manufacuturer in Security Access Control? Do you want to join a global organisation that offers a best in class … their careers and become industry experts? On offer is the chance to work 1 on 1 with industry experts daily to help guide you through the industry as you support them installing some of the most high-tech bio metric securiy access control systems for a global leader. In this role you will be providing technical customer support … team to trouble shoot tickets and provide the best service. The successful candidate will be someone with technical knowledge and a willingness to learn and progress. The Role Providing desktopsupport to security access control installers Leading Industry training. Progression opportunities. The Person Commutable to High Wycombe Security Access control. Good communication and people skills More ❯
L2 Desktopsupport contract: 12 month FTC salary: Up to £35,000p/a Working days: Monday to Friday Location: West Sussex We have an exciting opportunity to bring on board a new engineer for a duration of 12 months FTC. The ideal candidate should possess the necessary knowledge and experience to excel in this role. Their primary … responsibility will be to provide hands-on support for the end-user technology environment and associated field devices. The technologies involved include the Microsoft productivity suite, desktop/laptop hardware, client-installed applications, meeting rooms, and video conferencing. The candidate should demonstrate expertise in the installation, configuration, administration, patching, upgrading, and problem resolution across a range of technologies More ❯
Your new organisation are a brand new commodities trading business backed by a global investment enterprise and are looking to grow their existing IT function by bringing in a DesktopSupport Engineer to support the organisation. The role will be broad in nature, and will be responsible for supporting the IT requirements of the business on hardware … as scripting and trading systems as well. In order to be successful in this role, you will have strong experience of working within a trading environment as an IT Support Engineer, as well as possessing broader IT support experience in Financial Services. You will be hands on, able to prioritise tasks, and familiar with operating in small to … enterprise in the heart of the city. This role requires 5 days per week on site in Central London. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https More ❯
Larkfield, Aylesford, Kent, England, United Kingdom
The Fortune Group
IT Support/Desktop Infrastructure Engineer The Fortune group our recruiting for an IT Support/Desktop Infrastructure Engineer for our MSP client based in Maidstone, with occasional travel to London office. You will deal with 2nd/3rd line technical issues. The Suitable IT Support Engineer should have worked previously in a technical IT … support role covering 2nd/3rd line support for at least 3+ years. Additionally, the successful candidate will have shown dedication to their professional development by achieving industry recognised qualifications such as CompTIA accreditations or Microsoft MCP/MCSE and have direct experience of working with common MSP tools and technologies, such as RMM solutions, Azure and Office More ❯
JOB TITLE : 2nd Line Technical Support Engineer SALARY: £30,000 to £34,000 per annum Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 2nd Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so … we may have the role for you! Due to new contract wins, my client, a trailblazing MSP are currently looking for a 2nd Line Support Engineer to come and join us at there site in Surrey. You will be the first point of contact for customers with IT related issues and receive these through our ticket system, calls or … emails. LOCATION : London/Surrey (SW) border JOB SPECIFICATION: 2nd Line Support Engineer Sitting within the helpdesk team within there surrey offices, you’ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Stefanini UK Ltd
predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. The shift pattern is a permanent 7am until 3.30pm, or 9-5 - 10-6. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in … order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring More ❯
london, south east england, united kingdom Hybrid / WFH Options
Stefanini UK Ltd
predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. The shift pattern is a permanent 7am until 3.30pm, or 9-5 - 10-6. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in … order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring More ❯