1 to 2 of 2 Permanent IT Operations Manager Jobs in the South East

IT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, England PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager … cross functional team “Strong experience in Service performance management, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in … live operation for IT & Infrastructure technologies. Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness. Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust more »

The Role • Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required … environment by analysis of contracted service levels with the partners. Responsibilities • Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. • Actively manages the risks associated to maintaining the service and … refinement of core Service processes to eliminate waste and reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing various more »