London, South East, England, United Kingdom Hybrid/Remote Options
Salt Search
quality assurance and compliance with OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands-on with Power Platform including … Factory (ADF) . Working knowledge of Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITILcertification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements More ❯
Six Sigma, or similar, or equivalent practical experience Desirable Professional Scrum Master (PSM) II/Professional Agile Leadership or similar advanced project management qualification Managing successful programmes (MSP) or ITILcertification Experience Essential Practical experience of delivering digital projects, ideally in the NHS or wider UK public sector Practical experience delivering projects using an Agile Scrum or Kanban More ❯
as Business Cases. Please see the attached job description for full details. Person Specification Education, Qualifications and Training Essential Masters level qualification and/or equivalent experience Business Analysis certification/training, or equivalent practical experience Evidence of Continuing Professional Development Desirable ITILcertification Professional Scrum Master (PSM) I/AgilePM/Lean Six Sigma, or similar More ❯
directly with senior MoD and government personnel Proactive, organised, and resilient under pressure Competent in standard office systems and ticketing tools Willingness to travel when required Nice to Haves: ITILcertification or understanding of ITIL service processes Experience with obsolescence planning , spares management, or project coordination Royal Navy CIS background desirable. Background in Royal Navy communications systems More ❯
South East London, London, United Kingdom Hybrid/Remote Options
Daniel James Resourcing Ltd
management or software operations. Excellent stakeholder management and communication skills. Proven ability to drive continuous improvement, optimise tools and lead on enhancements. Strong analytical and problem-solving capabilities. Desirable: ITILcertification or similar. Experience delivering product or technical roadmaps. Degree in IT, Computer Science or related discipline. Why This Role Is Exceptional You wont be sitting on the More ❯
C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support change, release and transition processes into BAU Promote best practice and ITIL-aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven … experience within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience with Microsoft 365 and cloud service environments Excellent stakeholder communication, including senior leadership engagement Analytical mindset with the ability to drive data-led decision making Resilient, proactive and driven … to enhance customer satisfaction BENEFITS: Performance-related bonus Microsoft certification incentives 33 days annual leave (including bank holidays) Birthday leave Private medical insurance, income protection & life assurance Company pension scheme Enhanced family-friendly benefits Company sick pay & compassionate leave Employee Assistance Programme C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we More ❯
effectively. You will specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, along with strong communication skills and be ITIL qualified. To be considered for this role, you will need the following: - Strong Service Desk knowledge Dealt with Third-Party Vendors and Contracts On-site in London with travel … to other sites Experience with Microsoft M365 Experience with Active Directory IT audit processes and controls. ITIL Foundation certification If this could be your next career move, joining a growing challenger bank, please forward your CV in the first instance. Due to the volume of applications received for positions, it will not be possible to respond to all More ❯
with service designs, ensuring potential impacts on operations are identified and addressed. Candidate Requirements Experience of delivering Service Design for a Global Website for a complex large enterprise organisation ITIL qualified (min v3) with a deep understanding of ITIL principles, practices, and processes. Experience in IT service design, service architecture, or a similar role within an IT Infrastructure More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid/Remote Options
Costa Coffee
Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯
and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯