ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining … and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining … and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITILFoundationCertificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including More ❯
Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITILFoundationCertificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including More ❯
Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Spectrum It Recruitment Limited
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
maidstone, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
brighton, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
reading, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
basingstoke, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
southampton, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
london, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
woking, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
dartford, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
south west london, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
oxford district, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
portsmouth, hampshire, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
high wycombe, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
milton keynes, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
west london, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
crawley, west sussex, south east england, united kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
experience delivering the highest level of customer service. They are specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter who will demonstrate proactive IT management Main Responsibilities ·IT Hardware Incident and task fulfilment for internal End User … problems •Service Now •Asset management •Reporting with (ServiceNow/excel/powerBI) •MS Windows, MS Office, Exchange, Active Directory (O365) Android/iPhone OS •ITIL knowledge •Energetic and motivated •Have exceptional organizational skills and self-motivated. •Have highly effective oral and written communication skills Essential Technical skills §Experience of … essential §Financial industry experience/similar §Office relocation/desk move experience §O365 certifications §Security certifications §Understanding of Group policy design, management, and implementation §ITILFoundation certification More ❯
experience delivering the highest level of customer service. They are specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter who will demonstrate proactive IT management Main Responsibilities ·IT Hardware Incident and task fulfilment for internal End User … problems •Service Now •Asset management •Reporting with (ServiceNow/excel/powerBI) •MS Windows, MS Office, Exchange, Active Directory (O365) Android/iPhone OS •ITIL knowledge •Energetic and motivated •Have exceptional organizational skills and self-motivated. •Have highly effective oral and written communication skills Essential Technical skills §Experience of … essential §Financial industry experience/similar §Office relocation/desk move experience §O365 certifications §Security certifications §Understanding of Group policy design, management, and implementation §ITILFoundation certification More ❯
Want to come and be a part of it? What will you be doing? You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate … recommend changes to enhance overall efficiency and effectiveness. You will be responsible for delivering training and support to NOC staff on the newly documented ITIL-compliant processes. You will also maintain version control for all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet … ITIL standards and best practices, supporting consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within a NOC or similar environment. You will demonstrate strong understanding of ITIL standards and More ❯
