1 to 25 of 66 Permanent ITSM Jobs in the South East

Identity Management. Exchange Online. TCP/IP networking and VPN technologies. PowerShell scripting. ITIL Foundation certification. Experience using ServiceNow, Jira Service Management or similar ITSM tools. What's on Offer Salary of £50,000 - £60,000 . Hybrid working with a London office. Permanent opportunity with excellent career progression. Exposure ...

/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange ...

work in a team-oriented environment Windows-based application support experience Desirable: Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical documentation maintained and kept ...

Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

passion for creating user-centric experiences. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management ...

quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About ...

Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration ...

standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts ...

service management best practices Experience managing IT service delivery and performance (5+ years) Demonstrable experience defining and managing SLAs and KPIs Strong knowledge of ITSM tools such as ServiceNow Good understanding of IT infrastructure (servers, networks, and core systems) Excellent stakeholder management and communication skills Ability to manage multiple priorities ...

root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, \n create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, \n create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

failures, contributing to root cause analysis, and drivingimprovements to prevent recurring issues. Your ability to document infrastructure designs,\ Ncreate operational guides, and support rigorous ITSM practices (Incident, Problem, and ChangeManagement) will be essential to the success of this role.This is a strategically important position within the wider Enterprise Server Managementfunction ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

account against SLAs Maintaining and testing BC/DR plans, running tabletop exercises, and keeping the IT risk register current Embedding and improving ITSM processes, including incident, problem, and change management Identifying and remediating cybersecurity risks, working closely with governance and assurance colleagues Delivering operational IT projects on time ...

perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What's on Offer A genuine opportunity to step into a leadership position ...

Networking fundamentals including TCP/IP, DNS, DHCP and VPN technologies Firewall technologies such as Meraki, Fortinet, SonicWall or Zyxel Remote support tools and ITSM platforms PowerShell scripting (desirable) Excellent customer service and communication skills Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health ...

support experience\n \n\n Desirable: \n \n \nStrong proficiency in SQL Server 2016+\n \n \nActive Directory experience\n \n \nServiceNow or related ITSM tool knowledge\n \n \nDynatrace or other monitoring tools\n \n \nUnderstanding of cloud platforms and basic programming integrations\n \n \nITIL V4 Foundation Certification ...

support experience\n \n\n Desirable: \n \n \nStrong proficiency in SQL Server 2016+\n \n \nActive Directory experience\n \n \nServiceNow or related ITSM tool knowledge\n \n \nDynatrace or other monitoring tools\n \n \nUnderstanding of cloud platforms and basic programming integrations\n \n \nITIL V4 Foundation Certification ...

application support experience\ N\n\nDesirable:\ N\n\nStrong proficiency in SQL Server 2016+\ N\n\nActive Directory experience\ N\n\nServiceNow or related ITSM tool knowledge\ N\n\nDynatrace or other monitoring tools\ N\n\nUnderstanding of cloud platforms and basic programming integrations\ N\n\nITIL V4 Foundation Certification ...

specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical documentation maintained and kept ...

looking for - Proven experience as a Service Delivery Manager, Account Manager or similar role within an MSP or IT services environment - Strong understanding of ITSM/ITIL frameworks in practice, not just theory - Confidence chairing client-facing reviews and managing senior stakeholders - Working knowledge of Microsoft 365 and Azure sufficient ...

have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have ...