1 to 25 of 60 Permanent ITSM Jobs in the South East

understanding of Active Directory and Entra ID (Azure AD). Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience using IT service management and ticketing platforms. Strong diagnostic and troubleshooting skills. Excellent communication and customer service skills. Ability to prioritise workload and manage multiple competing tasks. Experience ...

platforms. Experience provisioning end-user devices and onboarding users. Understanding of security concepts including Multi-Factor Authentication (MFA) and Conditional Access. Experience working with ITSM platforms such as Atlassian or similar ticketing systems. Strong communication, problem-solving and organisational skills. A proactive approach with a desire to continuously learn ...

Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic ...

providing a high-quality support service Knowledge of cyber security best practices, including password management, data protection and information security Awareness of IT Service Management processes, including incident, request and change management Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users ...

Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within all application lifecycle activities, ensuring alignment with organisational cyber ...

systems. Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues within agreed SLAs. Log, manage, and prioritise incidents and service requests using the IT service management system. Escalate complex issues and requests to 2nd and 3rd line support teams, or external suppliers, ensuring timely resolution. Keep users informed of progress ...

models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance ...

troubleshooting printer hardware and software issues Strong customer service and communication skills Ability to prioritise and manage workloads effectively Experience using IT service management (ITSM) and ticketing systems Relevant IT support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud ...

Knowledge of identity and access management principles. Experience supporting Windows and Apple hardware environments. Familiarity with mobile device management (MDM) platforms. Experience using IT service management or ticketing systems. Experience creating and maintaining technical documentation. Confidence using AI tools to improve productivity and support operational processes. Strong communication skills with ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

where appropriate Carry out routine tasks such as password resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

someone with: Experience in a Managed Services environment A background in Service Delivery Administration or Junior SDM Hands-on experience using an ITIL/ITSM tool (ServiceNow, Halo, ConnectWise, etc) Knowledge of incident, problem and change management Excellent communication, organisation and reporting skills Strong Microsoft 365 skills, particularly Excel ...

role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills ...

systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: * IT operations or senior IT support management * Microsoft 365, Azure and Entra ID * General ...

security-conscious environment. Desirable Experience Experience using Microsoft Intune, Microsoft Azure or Jira Assets. Knowledge of Configuration Management Databases, asset registers or IT service management tools. Exposure to ITIL, Service Asset and Configuration Management or related service management disciplines. Previous experience within defence, government, national security or another regulated environment. ...

modern cloud infrastructure Enterprise storage and infrastructure platforms Disaster Recovery and business continuity Backup and resilience frameworks Infrastructure security and technical standards IT service management and change management If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your CV for consideration. Etech ...

backup, disaster recovery and tested recovery procedures. Strong incident-management, troubleshooting and root-cause analysis capabilities. An organised approach to documentation, change control and ITSM processes. Confidence working with senior stakeholders and geographically distributed IT teams. Microsoft certifications such as AZ-104, MS-102 or SC-300 would be beneficial ...

ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams ...

support organisations against demanding business SLAs. Proven experience owning operational services, incident management and service performance within complex technology environments. Strong understanding of IT service management principles, including incident, problem, change and release management. Experience supporting automation technologies such as Power Platform, RPA, Logic Apps, workflow orchestration or similar platforms. ...

Vault and backup solutions. Cloud security and cyber security best practices. ISO 27001 compliance, audits and security governance. Windows and Linux environments. IT service management and modern infrastructure practices including DevOps principles. It would be great if you also have experience with technologies such as GitHub, Rundeck or Ansible, alongside ...

Able Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration ...

Bracknell, Farnham, Alton Keywords : Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency ...

platforms. Lead cyber security operations, vulnerability management and incident response. Manage infrastructure projects, cloud migration and service improvements. Develop disaster recovery, business continuity and ITSM processes. Support software development teams with cloud infrastructure and DevOps. Manage external suppliers and support CAF, DSPT and security audits. Lead and develop a small ...