1 to 25 of 137 Permanent ITSM Jobs in the South East

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. ...

enterprise architecture. Knowledge of SaaS, IaaS, PaaS, Microsoft 365, Azure, automation, AI and modern digital platform technologies. Strong knowledge of software delivery lifecycles, IT service management and Agile, Lean and Waterfall delivery approaches. Excellent written, verbal and presentation skills, with the ability to influence executive, senior, technical and non-technical ...

process mapping and optimisation. Experience with Agile, DevOps and modern software delivery practices. Knowledge of cloud technologies including Microsoft Development technologies. Understanding of IT service management, data governance, analytics and business intelligence. Strong knowledge of IT governance, enterprise architecture, risk management and regulatory compliance. Up-to-date understanding of emerging ...

Qualifications, Experience & Skills 3+ years hands-on technical experience in Infrastructure Operations ITIL3/ITIL4 Certification, or 2+ years’ equivalent experience in an IT Service Management Hands-on experience with Active Directory, Windows 10+, M365, Azure AD, SCCM, In-Tune, PowerShell, and end point security tools. BYOD/MDM Design ...

best practices Требования Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality Hands-on experience administering Microsoft Active Directory, including user accounts, groups ...

best practices Requirements Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality Hands‐on experience administering Microsoft Active Directory, including user accounts, groups ...

security standards and best practicesRequirementsExperience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team developmentStrong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service qualityHands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions ...

numeracy, analytical and reporting skills. Qualification in Software Asset Management. Working knowledge of Service Now. Supplier relationship experience. ITIL V4 Foundation Accreditation. Competencies IT Service Management expertise. Communication skills. Stakeholder Management. Performance Improvement. Confidence and professionalism. Rewards & benefits Explore the rewards and benefits that help you thrive – at every stage ...

PowerShell, workflow automation or other scripting tools. Experience using reporting tools or languages to analyse operational data. Practical experience of working within an IT service management environment. ITIL Foundation v3 or v4 certification, or an interest in working towards it. Relevant Microsoft or other technical certifications. What makes this role ...

desirable. Additional languages such as French, German, Spanish, Portuguese, Arabic, or other languages commonly used across EMEA are considered an asset. Familiarity with ERP, ITSM, Customer Support, or Service Management platforms is considered an asset. Education and Experience Bachelor’s degree in Business, Engineering, Computer Science, Information Technology, or related ...

looking for: 1-2 years' experience in 1st Line IT Support or a Service Desk role Basic Active Directory experience Experience with an ITSM platform such as ServiceNow, Freshservice or Jira Good troubleshooting skills across hardware, software and basic networking Strong communication and customer service skills Excellent attention to detail ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

document management systems (DMS), version control standards, and metadata frameworks. Experience with configuration management and Module Breakdown Structures (MBS). Understanding of IT service management frameworks (e.g., ITIL) and their relationship to IPR obligations preferred. Skills requirement: Excellent communication and stakeholder engagement abilities. Ability to engage effectively with both technical ...

Microsoft Azure), CI/CD pipelines, and automated deployment practices. Operational Tooling & Observability: Strong background in monitoring, observability, automated operational tooling, and IT service management platforms such as ServiceNow. Modernization & Analytics: Proven experience modernizing legacy integrations, reducing technical debt, and leveraging reporting or analytics technologies like Power BI. Additional Information ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service Architects who are open ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

culture of accountability, collaboration and continuous improvement. Experience of structured service governance, SLA management and operational reporting is important, while knowledge of IT Service Management principles and the ITIL framework would be desirable rather than essential. The candidate must also be able to be security cleared and work effectively ...