2 of 2 Permanent IVR Jobs in the South East

stakeholder groups to understand customer journeys and CX objectives. Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities. Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes. Provide expert guidance ...

reports and insights Confident stakeholder communication at all levels High attention to detail and accuracy under pressure Comfortable working with WFM/telephony/IVR systems Systems used by the Resouce Planning Analyst are Calabrio and ElasticCX. Channels: Inbound Outbound Social Media Emails Webchat Please follow the link to apply ...