1 to 25 of 43 Permanent Incident Management Jobs in the South East

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement … change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service Delivery ...

creating lasting, positive impact through technology. Role Description As a Service Manager at Goaco, you will be responsible for the end-to-end management of service delivery, ensuring operational excellence, client satisfaction and continuous service improvement. You will oversee New Business, Operations, IT Support, Change Management, and Service … Technology, and Website Management. *** This role has a potential for the right candidate to progress to "Managed Services Director" *** Key Responsibilities Operations & Service Management Oversee day-to-day service delivery, ensuring high availability, reliability, and efficiency. Implement best practices in ITIL, ensuring adherence to service management frameworks. Develop ...

strategy. The Director of Service Delivery will be collaborating closely with the Director of Technology and other heads of to oversee their, change, problem, incident and 3rd party suppliers across all technological aspects of the organisation. As this organisation continually invests in its infrastructure, you will have the opportunity … Director of Service Delivery are: - Expert knowledge on all things Service Delivery - Ability to communicate and work closely with senior stakeholders - Proven experience leading incident management, change and problem management - Demonstratable leadership qualities - Want to work in a friendly and flexible work environment Director of Service Delivery ...

mentor staff, and drive continuous improvement through performance analysis.? Key Responsibilities: Subject matter expertise: Providing thought leadership, vision and technical due diligence Continuous improvement: Incident response and resolution and root cause analysis and fix to ensure a 24x7x365 capability Team and line management: Delivering the workplace capability … Delivery Leadership: Overseeing the day-to-day operations of the IT service desk to ensure high-quality, efficient support for all employees Supplier Relationship Management: Maintaining relationships with key suppliers, participating in regular service reviews and day-to-day contract and performance management Operational Leadership: Managing ...

with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: Record and prioritise all service requests into the Assyst service management tool, ensuring all relevant information is recorded accurately and in line with the incident management process. Provide user support for all hardware … software issues including incident resolution, installation\implementation and guidance\training. Monitor, manage and progress all service requests in an efficient and professional manner, restoring normal working service as quickly as possible. Escalate incidents to appropriate teams\individuals in line with the incident management process, ensuring users ...

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

Expertise: Work with Windows (or Linux) platforms, with a willingness to deepen knowledge in both. Visualisation & Storage: Administer visualisation technologies and storage arrays. Patch Management & Backup: Manage patching processes using software like SCCM or Intune, and handle backup concepts and software. Incident Management: Use commercial Incident, Problem, and Change management tools Documentation & Reporting: Maintain accurate documentation of systems, procedures, and incident resolutions. Provide regular reports as needed. Experience: Demonstrable experience in 2nd or 3rd line IT support. Experience with Linux and/or Windows platforms. Familiarity with public cloud environments Experience with virtualisation ...

Lead IT Systems Administrator, you'll take full ownership of internal IT systems and the Atlassian environment, with a strong focus on automation, access management, incident processes, and SSO. You'll lead a small SysAdmin team and work closely with Engineering and SRE. What … Atlassian Cloud/Jira Service Management (workflows, rules, automations) Design and improve incident management + alerting processes in JSM Automate joiner/mover/leaver workflows ( JSM + Entra ID ) Build automated access audits, reviews, and recertification Create reporting/dashboards for CIO + Board Drive improvements ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

role with real accountability and exposure to governance, audit, and enterprise-scale technology. Key Responsibilities include: Own and operate infrastructure vulnerability and patch management processes across servers, virtualisation, and endpoints, ensuring remediation aligns with security policies and SLAs Collaborate closely with Security Operations teams to assess vulnerabilities, prioritise remediation … support risk acceptance or exception processes where required Plan, test, and implement patches and remediation activities through formal change and release management Design, maintain, and enhance automated patching and remediation using tools such as SCCM/ConfigMgr, Intune, and PowerShell Manage and support Microsoft server platforms including Windows Server ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Conducting penetration testing and tracking corrective actions. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

emergencies such as natural disasters, cyber-attacks, or other crises. Responsible for establishing and maintaining our Minimal Viable Charity plans you’ll own BHF incident management and crisis management systems and structures, coordinating across the charity to ensure that each part of the charity has the capability … crises, as well as experience of developing programmes of change that require influencing and culture change to be successful. You’ll have previous project management experience, able to plan, manage, and maintain a complex, organization-wide program over the longer term, and will have practical knowledge of different message ...

using tools like PowerShell Proficiency in managing enterprise IT environments, including Windows OS, Exchange, BitLocker, and Microsoft Intune Familiarity with Freshservice ticketing system and incident management workflows Ideal requirements: Experience with Microsoft Teams, Office 365, Intune, video conferencing, and Freshservice CompTIA+ certification Degree educated Crowe UK is committed ...

performance and identifying areas for improvement Maintaining accurate asset records and detailed system documentation Main Skills Needed: Minimum of 6 years’ experience in infrastructure management within enterprise environments Proven track record of successfully delivering large-scale infrastructure migrations end-to-end Background in people management with experience leading … Experience with virtual desktop platforms such as Citrix DaaS or VMware Horizon Confident working with ITSM tools and structured incident management processes Broad understanding of backup, monitoring and security best practices Experience with MDM solutions such as Intune or similar Comfortable coordinating engineers across different regions and time ...

potential intrusions Review and enhance existing security controls to keep pace with evolving technology Assist in developing role-based access controls aligned with identity management systems Generate regular security reports for senior stakeholders Provide security awareness training, onboarding briefs, and campaigns for users and visitors Support and maintain technical … certifications like ISO27001 and other governance standards Offer ongoing guidance and support to users on security-related issues Collaborate with management to grow the SOC’s capabilities Stay current with the latest security threats, trends, and technologies Main Skills Needed: Strong experience in SOC operations (3+ years), preferably within ...

role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness … learn Nice to have Experience in a software or technical support role Exposure to ticketing or incident management systems Experience working in a busy retail environment Awareness of ITIL or similar service management frameworks IT qualifications or exposure to SQL Why join us Youll be joining ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the Shift Engineers, you will be working a 12hr continental shift pattern. This is a full … Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

Your responsibilities - Define and maintain operational frameworks, SLAs, and governance mechanisms to ensure delivery quality across all markets - Manage operations, resource planning, and escalation management to maintain consistency and reliability - Lead collaboration across Ops, Tech & Data, and Sales teams to drive seamless execution and problem resolution - Develop and monitor … capabilities of OpCo operations teams through coaching, training, and standardized tools Your skills, experience and qualifications - 7+ years of experience in media operations, campaign management, or service delivery within high-growth, multi-market organizations - Demonstrated success in leading teams through process optimization, workflow automation, and delivery standardization - Strong understanding ...

liaising with Users at all levels. The role will involve the following: - Application Support of IT Systems Knowledge of Saas CLICKUP Understanding of Incident Management and ITSM Manage and enhance change management procedures Experience in dealing with third parties Good communication and documentation skills. If this could ...