1 to 25 of 55 Permanent Incident Management Jobs in the South East

Incident Executive Job Title : IT Incident Executive Location: London City Contract Type: Permanent Annual Salary: Circa £30,000 DOE Working Pattern: Full Time, 40 hours per week (08:30 - 17:30, Mon - Fri). Potential for 1 day working from home after a successful probation period … ready to take your career to the next level? Our client, a dynamic organisation in the technology sector, is seeking an enthusiastic IT Incident Executive to join their team! This is an exciting opportunity for a talented individual who thrives in fast-paced environments and is passionate about delivering ...

week We are looking for an experienced Cyber Security Engineer SME to join a growing cyber security team, taking ownership of the operational management, engineering and lifecycle maintenance of a broad range of enterprise security tools. This is a hands-on engineering role suited to someone with strong cyber … ongoing evolution of the organisation's cyber security capabilities. Key Responsibilities Cyber Security Tooling: Manage the day-to-day operation, maintenance, configuration and lifecycle management of multiple enterprise cyber security platforms. Red Team & Forensics: Support the operation and maintenance of red team tools, digital forensic solutions, EDR platforms, threat ...

strong background within a recognised consultancy or professional services firm is therefore important. The role You will: Lead complex operational resilience and crisis management engagements across Financial Services Advise senior executives and boards on resilience strategy, regulation and investment Design and deliver large-scale resilience transformation programmes Lead scenario … testing, simulations and crisis exercises Assess technology, cloud, third-party and operational resilience Support clients with crisis and incident management frameworks Manage engagement scope, budgets, contracts, delivery risk and project teams Build trusted relationships across a portfolio of major Financial Services clients Identify opportunities to expand accounts ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vulnerability management across the enterprise. Providing operational leadership for the identification, assessment and remediation of cyber security … risks you will drive the organisations security position across infrastructure, cloud services and third parties. This includes security monitoring, incident response, threat intelligence, vulnerability assessment and ensuring all risks are managed taking into account business priorities and regulatory requirements. This role works closely with the CISO and will ...

nature of the programs we deliver for our customers. Position Overview: The Senior Solutions Engineer holds overall responsibility for the day-to-day provision, management, and support of local air gapped IT infrastructure. This role ensures all staff have adequate IT provisioning to meet operational needs. This … user experience. Migration & Enhancement Projects: Lead the transition of VDI platforms to next-generation technologies, overseeing smooth migrations and ensuring seamless upgrades. Collaboration & Vendor Management: Work closely with Architecture, Service Delivery teams, and third-party vendors to integrate new technologies and drive continuous service improvements across the VDI estate. ...

contact the recruiter directly. About the job you’re considering We have an exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across the service landscape, maintaining … service stability while driving continual service improvement. As the Problem, Incident & Change Manager, you will apply a proactive and predictive mindset to identify and address risks before they impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. You will work closely ...

appropriate channels when neededOversee user onboarding and offboarding activitiesOrganise the preparation and delivery of workstations, laptops, and other IT equipmentUse Microsoft Intune for device management and application deployment across the organisationMaintain the global IT asset inventoryTrack software licence allocation and keep licence records accurateSpot recurring support issues and drive … best practices, documentation, and standard proceduresProvide training and technical guidance to the Support Team on IT operational systems and proceduresTake part in the change management processSupport backup management, disaster recovery, and business continuity proceduresKeep monitoring systems running to help ensure system availability and reliabilityContribute to IT infrastructure upgrades ...

accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms … ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures. Develop and maintain reporting solutions using spreadsheets ...

ideal candidate will thrive in a fast-paced environment and have a strong desire to continue learning and developing their technical skills. Responsibilities: * Incident Management: Efficiently handle and resolve incidents escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident … prevent future occurrences. * Technical Support: Provide advanced troubleshooting and technical support for complex issues across a wide range of enterprise systems and applications. * Change Management: Review and implement changes to the IT environment, ensuring they comply with Change Management procedures and minimise disruption. * Knowledge Management: Document solutions ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

this role* We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

Leading deployment and commissioning of new systems, coordinating across Production, Product Development and other technical teams Owning customer operational support, onboarding, proof of concept & incident management, ensuring effective issue resolution and feeding operational experience into future product and service development. Requirements: Significant experience (10 years+) leading network operations … service operations or a similar technical operations function supporting complex or mission-critical infrastructure Strong technical understanding of network monitoring, incident management, infrastructure maintenance and deployment Demonstrated ability to build operational capabilities, establish processes and lead multidisciplinary technical teams Experience in optical communications, satellite communications, telecommunications, ground station ...

Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams & associated Microsoft Applications. Microsoft Entra ID/Active Directory: User Administration, identity & access management, security groups, permissions, authentication & Group Policy. Microsoft Intune/Endpoint Management: Experience with device enrolment, configuration profiles, application deployment, compliance policies & endpoint management … Network Connectivity, switches, Wireless Access Points, TCP/IP, DNS & DHCP. IT Security: Supporting endpoint security, access controls, system updates, patch management & IT security best practices. Helpdesk & Incident Management: Managing and prioritising IT Support requests, troubleshooting incidents, maintaining technical documentation & ensuring timely resolution. End-User Computing: Supporting ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

role. Someone calm, assured and who can lead when needed but is happy to get into the technical detail:- Key Responsibilities: Phishing attack management and response. SOC/MDR management and oversight Incident management and response. Security platform and tooling management/configuration. Remediation … with: Strong hands-on cyber security engineering experience. Experience working with or alongside a SOC/MDR provider. Knowledge of endpoint, cloud, identity and incident response security. A strong understanding of modern attack techniques and defensive controls. Excellent analytical, problem-solving and communication skills. The ability to collaborate across ...

SLOs), KPIs and service health metrics to improve operational visibility and reliability. Lead enhancements in observability tooling, telemetry, event correlation, alerting, automation and proactive incident detection. Develop executive-level dashboards and reporting to provide actionable insights into technology performance, service availability and operational resilience. Collaborate with senior stakeholders across … Technology, Infrastructure, Architecture, Cyber Security, Service Management and Operational Resilience. Lead strategic vendor relationships, technology investment planning and continuous improvement initiatives. What you'll bring: Proven senior leadership experience in Enterprise Monitoring, Observability, Site Reliability Engineering (SRE), Service Assurance or Production Operations. Strong knowledge of APM, telemetry, metrics, logs ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

level software development Debugging, performance optimisation and troubleshooting Software engineering principles and distributed systems architecture Cloud, Containers & Infrastructure Kubernetes and Docker Container orchestration and management Linux-based production environments AWS, Microsoft Azure or Google Cloud Platform (GCP) Cloud infrastructure engineering High-availability and fault-tolerant architectures Load balancing, scalability … configuration management DevOps, Automation & Reliability Engineering Infrastructure as Code (IaC) Terraform and Ansible CI/CD pipelines and deployment automation Monitoring, alerting and observability Production incident management and root-cause analysis Infrastructure upgrades and platform migrations System reliability, performance and operational efficiency AI & Advanced Engineering Large Language ...

collaborative technology consultancy. Acting as the central hub for support requests, the Service Desk Team Leader will coordinate ticket flow, client updates, escalations and incident handling against SLAs. The Service Desk Team Leader also supports team performance through coaching, reviews, absence management and process improvement, helping maintain responsive … Schedule engineer calls and coordinate support activity as required Frontline Support: Step in to take calls and provide immediate assistance when engineers are unavailable Incident Management: Log, track and coordinate incidents in line with established processes, maintaining communication with relevant parties Reporting and Improvement: Produce reports on ticket ...

priority fixes when required Mentor less experienced members of the Technology Department and help when necessary. Adhere to all Technology Governance processes such as incident management, change enablement etc. Maintain business solution management documents on including creating technical design documents, knowledge base articles and procedure documents … self-help guides. Establish, develop and maintain effective relationships with assigned business contacts and 3rd Party Suppliers. Escalate any issues to the Technology Management Team as soon as possible and recommend potential solutions. Be aware of cyber security risks that exist and escalate any events or concerns that ...

Clearance Required Type: Contract About the Role We are seeking an experienced Service Asset & Configuration Manager to lead and enhance Service Asset & Configuration Management (SACM) capabilities within a highly secure operational environment. This is an excellent opportunity to play a key role in developing, governing, and improving SACM processes … tooling, and reporting across complex live service environments. The successful candidate will be responsible for maintaining configuration management standards, ensuring data accuracy across the CMDB, driving continual service improvement, and collaborating with stakeholders to support critical service management processes. Key Responsibilities Develop, implement, and continually improve SACM processes ...

recovery testing, penetration testing, and vulnerability remediation. Manage and improve AWS, Amazon EKS, Kubernetes, Terraform, and GitOps environments. Establish platform reliability practices, operational runbooks, incident response procedures, and continuous improvement standards. Manage secure vendor connectivity, including private integrations, mTLS, PKI, certificate lifecycle, identity, and network security . Define … Platform Engineering Lead, Platform Architect, or Senior Platform Engineer with technical leadership responsibilities. Strong knowledge of PKI, mTLS, OAuth 2.0, OIDC, certificate management, and identity integration . Understanding of network security, private connectivity, and edge security . Experience managing production platforms, including production readiness, disaster recovery, incident management ...