1 to 25 of 57 Permanent Incident Management Jobs in the South East

Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident ...

Incident and Command Centre Lead - Large financial services company - Salary circa £80,000 plus bonus, 10% pension and benefits - London based hybrid role (3 days per week in the office) A leading financial services company is looking for a Team Lead for its Incident Management and Command … Centre function. This is a great opportunity where progression into senior management is available in the coming years. The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations. Duties will include: Leading ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

Incident Manager and Command Centre Lead - Large financial services company - Salary circa £80,000 plus bonus, 10% pension and benefits - London based hybrid role (3 days per week in the office) A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years. The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations. Duties will ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

risk assessments, control reviews, audit readiness support, policy and process development, remediation planning and certification support. In addition, the role holder will support the management and continual improvement of norms internal ISMS and help ensure the business retains its information security and quality certifications. Theidealcandidate willhavethefollowingqualificationsand/orexperience; Essential … least threeyearsexperienceinaninformationsecurity,GRC, ITrisk,audit,complianceor cyber security role. Strong workingknowledgeofISO/IEC27001,informationsecuritygovernance, risk management and controlassurance. Experience supporting or delivering ISO/IEC27001 gap analyses, internal audits, readiness reviews, implementation support or certification support. Provenabilitytoidentify,assessandcommunicateinformationsecurityrisks,controlweaknesses and practical remediation actions. Excellentwrittenandverbalcommunicationskills,includingtheabilitytoproduceclearconsultancy reports,risksummariesandmanagementrecommendations. Strong stakeholdermanagementskillswiththeabilitytoengageappropriatelyatoperationaland ...

across the business. Key responsibilities include: Leading Data Operations across a complex cloud and data ecosystem Managing suppliers, offshore teams and support resources Driving incident management, service improvements and SLA performance Ensuring environments remain scalable, compliant and fit for purpose Overseeing data pipeline reliability and operational performance Supporting … deployment, release and change management processes Providing regular operational reporting and KPI tracking to senior stakeholders Working closely with Data Engineering, Machine Learning and Architecture teams to ensure seamless data delivery Maintaining governance, audit and regulatory compliance standards Supporting the migration and evolution of large-scale data platforms across ...

prem infrastructure estate spanning multiple interconnected sites, taking responsibility for everything from BGP operations, peering, RIPE resources, routing policy, and network resilience through to incident management, governance, documentation standards, and team development . Rather than stepping into a purely managerial position, this role offers the chance to remain … leadership role Strong background in carrier-grade or ISP-level networking environments Advanced hands-on experience with BGP operations, traffic engineering, redundancy, and live incident recovery Strong knowledge of MikroTik RouterOS and Juniper Junos Experience managing RIPE resources, IP allocations, and routing policies Proven line management experience, including ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with a well … established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference ...

experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

maintaining robust quality and governance processes. Combining core administrative expertise with technical data skills, you will help build digital solutions, track risk, manage incident systems like InPhase , and translate quality metrics into meaningful reports that drive continuous improvement across the Directorate. Main duties of the job Leadership Support: Deliver … database skills to transform raw patient safety metrics into clear, visual reporting tools for senior leaders. System Oversight: Maintain daily data accuracy within local incident management systems ( InPhase ) and ensure error corrections are made promptly. Governance Tracking: Build and manage administrative tracking processes for meeting actions, risk registers ...

with customers and internal stakeholders. Work collaboratively with technical support teams to ensure customer issues are resolved efficiently and effectively. Oversee key ITIL service management processes, including Major Incident Management, Change Management and Problem Management. Produce, maintain and enhance service reports, ensuring customers receive clear … minimum of three years' experience in a Service Delivery Manager role, ideally within a mature Security Operations Centre (SOC) environment. Experience using service management and collaboration platforms such as CRM systems, Salesforce, Confluence, Microsoft Power Apps and Microsoft 365. A solid understanding of cybersecurity technologies and concepts, including SIEM ...

cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring … live service delivery for your allocated customers Perform workshops and present Information Security services to significant key account customers in accordance with key account management or Sales Team Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident ...

customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational … security and governance obligations. Maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations. Lead incident management, providing accurate status reporting and ensuring root cause analysis is completed. Manage information security and data handling in accordance with MOD Classification ...

position offers the opportunity to work within a dynamic, fast-paced environment, partnering with stakeholders across the business to strengthen the firm's risk management framework and ensure effective oversight as the organisation continues to scale. The successful candidate will be Big Four qualified and will have gained post … environments will also be considered. What You’ll Do Ensure the organisation’s approach to the treatment of risk is aligned with its Risk Management Framework, Risk Strategy and Risk Appetite. Conduct Risk and Control Self-Assesments and prepare evidence of control framework adherence for senior management ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams … deliver better outcomes for our clients over the long term. About the Role Titan Wealth is one of the fastest-growing wealth management businesses in the UK, and as we continue to scale through acquisition, we're expanding our Group Finance team with the addition of a Systems Accountant. ...

work and our customer requirement, candidate are required to hold DV clearance The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations. Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

will play a key part in driving operational excellence, improving service delivery and supporting future business growth. Key Responsibilities: Lead the day-to-day management of IT operations, infrastructure and support services. Manage external IT support and cyber security partners, ensuring service levels are achieved. Lead and develop … meet operational needs. Manage supplier relationships, budgets and service agreements. Support the delivery of IT projects and operational improvements. Oversee onboarding processes, equipment lifecycle management and user access. Ensure cyber security controls, monitoring and incident management processes remain effective. Support data protection activities and ensure compliance with ...

customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service improvements Monday … Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership* Own the end-to-end payment … service issues.* Maintain operational procedures, technical documentation, and support models.* Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management* Lead the delivery of payment-related projects and strategic initiatives.* Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.* Manage project plans ...