1 to 25 of 30 Permanent Knowledge Management Jobs in the South East

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

a demanding customer environment. Managing capacity and availability issues, various moves/adds/changes, server software installation and configuration. Recording, tracking and updating call information on a service management tool. Ensuring that Service Delivery work meets the agreed quality standards of documentation and reporting (asset management, incident management etc.) Bolstering continuous service improvement by maintaining standard … methodologies and knowledge repositories. Creating draft knowledge management articles for QA with resolutions and workarounds. Contributing to creation of technical design/implementation documentation. Performing all technical aspects to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms. Participating in test planning and execution. Recognising opportunities to embrace innovative technologies. Working cross-functionally to resolve … variety of operating systems & network protocols Practical application using Agile or other rapid application development methods. Prior experience performing as an Engineer within a product engineering organisation Specific technical knowledge of Windows and/or MAC OS Expert Active Directory and Group Policy knowledge Expert Windows OS skills and knowledge Expert MAC OS skills and knowledge More ❯

activities (e.g., onboarding, kick-off, or workshops) to support continuity and establish trust with the client. Maintain visibility on engagements to provide on-going ad-hoc support where necessary. Knowledge Management & Continuous Improvement Capture lessons learned from pre-sales efforts and delivery outcomes to refine approaches and improve future engagements. Contribute to the evolution of the Data Practice … by maintaining knowledge and promoting awareness of emerging tools, platforms, and methods in the data space. Share knowledge across the organisation through internal communities, collateral, and training support. Strategic Mindset Contribute to the shaping of Version 1’s Data go-to-market strategy by identifying opportunities for growth across technologies, sectors, and partnerships. Support the Data Sales Specialist … and Data Lead in recognising emerging vendors and strategic plays that align with client needs and Version 1 capabilities. Qualifications Expected Experience & Skills Data Solution Knowledge Working knowledge of modern data architectures, vendor data platforms (e.g., Azure, AWS, GCP), and data disciplines (e.g., engineering, data lakes, data warehousing, analytics, data science, machine learning and governance). Experience shaping More ❯

the full life cycle of the relevant contracts. On the assigned account the Customer Program Manager reports functionally into a Customer Program Director or Client Executive. KEY ACCOUNTABILITIES Contract management Ensure contractual compliance and monitor obligations for both parties Provide guidance and support to internal teams on contract matters Monitor contract performance, identify areas for improvement, and mitigate risks … Customer lifecycle request to cash Request to cash Design Service Creation and Vendor Management for non-standard services or processes Lead the request to cash client engagement Program management on small to medium enterprise account Accountable for overall delivery, work with Project Managers to ensure Delivery Team Leadership and Risk Management Customer Relationship Management Financial Accountability … Programme Management on Large accounts Project Management Team Coordination Customer Engagement Scheduling and Timeline Management Quality Assurance Reporting and Documentation Budget Management Risk and Issue Management Customer Satisfaction Training and Support Continuous improvement Identify areas of improvement within customer contract and program management activities Develop and implement strategies to enhance customer satisfaction and retention. More ❯

global onboarding journey for new hires, including both in-person and remote inductions to align employees with role expectations and company culture. Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding. Monitor ongoing performance metrics and coordinate regular check-ins with line managers to support employee development. Oversee health and safety compliance across all … customer success, and product. Ensure all documentation is clear, consistent, and aligned across global teams. Conduct regular reviews and gap analyses to ensure playbooks remain current and effective. Quality Management & Compliance: Lead efforts to align HR and operational processes with ISO 9001 standards. Maintain audit-ready documentation and support both internal and external quality assessments. Champion continuous improvement initiatives … that meet quality management objectives. Governance & Collaboration: Collaborate with technology and cybersecurity teams to embed governance controls into HR and operational workflows. Participate in risk assessments and promote best practices for security within HR and operations. Work with regional leads to tailor global policies to meet local legal and regulatory requirements. Automation & Efficiency: Identify and prioritise opportunities for automating More ❯

Group HR and wider business reporting. Your new role To be successful in this role you will have substantial experience of iTrent, ServiceNow operating models, and a good working knowledge of reporting tools (such as Business Objects and Power BI). You will also have the ability to scope and develop reports needed by the business. You will have … solid experience of project management principles and practices coupled with advanced knowledge of MS Office products, particularly Excel. I am looking for an excellent communicator at all levels with the ability to positively influence and build effective relationships. You will have an eye for detail and be highly analytical, accurate and proactive with the ability to self-manage … in presenting and communicating using PowerPoint would be advantageous. Key responsibilities Work closely with stakeholders to understand business needs and translate them into solutions Configure and customise HR case management, employee workflows, and service portals Provide expertise in HR case management best practices Provide guidance and training to internal teams on ServiceNow HR functionality Configure, customise, and deploy More ❯

The role holder also provides a rapid response to incidents and escalated user queries. Responsible for proactively identifying opportunities to better support business processes, the SSDA also works with management and end-users to support new and existing applications and reports. Working across a variety of applications and projects including set-up, maintenance, and ensuring the delivery of a … high-quality service. Understand how you contribute to performance, ensure targets are met and strive for continuous improvement. Support and participate in problem and knowledge management processes. Support operational activities through effective incident and data resolution, minimising disruption to the end user. Promote and improve data quality of BPSS related systems, ensuring up to date and accurate information … to allow the informed evaluation of resource requirements and effective management of staff. Configure and manage the system(s) in line with the documented change control process, and access permissions to ensure the requirements of the organisation are met; have due regard for system and modular interdependencies and interfaces together with local user and national data security (access) requirements More ❯

mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way. About the role Own and evolve the global knowledge management strategy for HR Shared Services. Ensure content is structured, accessible in a global platform, and continuously updated across geographies and service lines to drive operational excellence and … scalability. Your responsibilities Define and lead the global knowledge management strategy for HR People Services and support other processes within the Global Business Services (i.e. Finance, Supply Chain, procurement, etc.) Develop, improve and maintain a global framework for SOPs, process documentation, FAQs, and internal knowledge bases. Oversee taxonomy, templates, and content structure across systems (e.g., Confluence, EDCM … models with content owners across 5 locations and service lines. Ensure consistent updates, version control, content creation and lifecycle management. Promote adoption of KM best practices through training, change management, content creation and engagement. Partner with Operations, Process Excellence, CoEs and Service Line Leads to standardize and optimize documentation. The experience we're looking for Bachelor's degree in More ❯

Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tramner It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance & Assurance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The Information Governance & Assurance (IG&A) team supports the … its data, ensuring its integrity and security is paramount, supports the Authority in its compliance with legislation, to include Freedom of Information (FOI) requests, Environmental Information Regulations (EIR), records management, information security and data protection law. The team also provides assurance to the business that the information it holds is securely processed. There is the need to improve Knowledge and Information management strategy within the GLA to effectively and efficiently improve where and how we store information that is readily accessible and central to policy teams and projects. This will ensure that project delivery and management decisions run smoothly, with information stored in a structured manner and aligned to retention period. About the role The team More ❯

architecture Develop success metrics and dashboards to measure and drive team performance. Collaborate with stakeholders (PMs, DS, Eng) to define data needs and translate them into actionable insights Support knowledge management efforts—identifying performance gaps in support tools like search and agent experience Handle ad hoc data requests including bug fixes, data pulls, and issue investigations Leverage BI … independently while collaborating with cross-functional teams Experience with data analysis and metric definition is a plus Nice to Have: Prior experience in support systems , user behavior analytics , or knowledge base optimization Strong communication and storytelling skills using data More ❯

development practices Writing code and unit tests in Java, working with API specs and automation Identifying opportunities for adopting new technologies Working with a team of engineers that delivers knowledge management solutions to businesses worldwide Minimum Qualifications: Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline Proven experience within software development Ability … able to demonstrate the following technical, functional, leadership and business core competencies, including: Agile Practices Porting/Software Configuration Programming Languages and Frameworks Business Analysis Analytical Thinking Business Product Knowledge We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through More ❯

of technology, commercial, and transformation-related legal matters. Assist in the implementation of legal systems and tools, including AI-based solutions. Draft and manage legal precedents and contribute to knowledge management and training initiatives. Work closely with senior lawyers to develop robust legal processes that support operational efficiency. Engage with cross-functional teams including Tech, Product, and Operations More ❯

ensure all processes align with ISO 9001 standards, partner with tech and cyber teams on governance, and identify opportunities for automation. RESPONSIBILITIES Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding. Monitor ongoing performance metrics and coordinate regular check-ins with line managers to support employee development. Oversee health and safety compliance across all … customer success, and product. Ensure all documentation is clear, consistent, and aligned across global teams. Conduct regular reviews and gap analyses to ensure playbooks remain current and effective. Quality Management & Compliance: Lead efforts to align HR and operational processes with ISO 9001 standards. Maintain audit-ready documentation and support both internal and external quality assessments. Champion continuous improvement initiatives … that meet quality management objectives. Governance & Collaboration: Collaborate with technology and cybersecurity teams to embed governance controls into HR and operational workflows. Participate in risk assessments and promote best practices for security within HR and operations. Partner with IT and process improvement teams to deploy tools such as bots, dashboards, and workflow automation platforms. Track and analyse key performance More ❯

critical project documentation across large-scale telecoms infrastructure programmes. What You'll Be Doing Collaborate with internal stakeholders to review, maintain, archive, or retire existing documentation across external document management systems. Support the administration and implementation of document disposition processes—ensuring nothing slips through the cracks. Align and manage metadata between internal and external DMS platforms, maintaining consistency and … documents follow organisational standards for revision control, formatting, and compliance. Maintain accurate records and audit trails across all documentation activities. Contribute to continuous improvement initiatives in document control and knowledge management. What We're Looking For Degree in Business Administration, IT Systems, or a related discipline. Some awareness of ISO9001 and ISO45001 systems. Exposure to infrastructure, construction, or asset … a fantastic opportunity to kick-start your career in a fast-paced environment where your work will support nationwide telecoms infrastructure. You'll gain hands-on experience with document management systems, process development, and quality compliance within a professional, collaborative team. More ❯

critical project documentation across large-scale telecoms infrastructure programmes. What You'll Be Doing Collaborate with internal stakeholders to review, maintain, archive, or retire existing documentation across external document management systems. Support the administration and implementation of document disposition processes—ensuring nothing slips through the cracks. Align and manage metadata between internal and external DMS platforms, maintaining consistency and … documents follow organisational standards for revision control, formatting, and compliance. Maintain accurate records and audit trails across all documentation activities. Contribute to continuous improvement initiatives in document control and knowledge management. What We're Looking For Degree in Business Administration, IT Systems, or a related discipline. Some awareness of ISO9001 and ISO45001 systems. Exposure to infrastructure, construction, or asset … a fantastic opportunity to kick-start your career in a fast-paced environment where your work will support nationwide telecoms infrastructure. You'll gain hands-on experience with document management systems, process development, and quality compliance within a professional, collaborative team. More ❯

operations. It's a strategic, hands-on position focused on real-world implementation and upskilling your team. Key Responsibilities 1. Strategy & Vision Assess current workflows across teams (design, admin, management, etc.) to identify opportunities where AI can add real value. Develop and lead a clear AI adoption roadmap aligned with practice's goals (efficiency, creativity, cost-savings, innovation). … responsible AI use. 3. Tool Selection & Implementation Select and roll out AI tools for: Concept generation (e.g. image-generation tools) BIM & parametric design acceleration Documentation and QA support Internal knowledge management and admin automation Pilot new tools on live or test projects; refine based on results. 4. Integration & Support Work with in house IT/tech team to More ❯

Core services – administering DNS, DHCP, print, file shares and cloud storage; tracking SSL renewals and software licences Office infrastructure – AV/meeting-room kit, VoIP handsets, printers, UPS checks Knowledge management – writing concise “how-to” guides and post-incident reviews for the internal wiki Drive IT process improvements – Refine workflows and suggest innovative solutions to enhance IT operations. … with: Endpoint lifecycle: Device imaging, MDM-protocol enforcement Identity & access: LDAP/Kerberos administration, federation with SAML 2.0/OAuth 2.0/OIDC Network & Wi-Fi: Configure VLANs, monitoring, management Firewall & security: Policy management Automation & DevOps: Any scripting or Infrastructure as Code experience is a plus We do not expect you to be the finished product. This role More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯