14 of 14 Permanent Knowledge Management Jobs in the South East

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

part of the ring-fence, it is expected that your employment will move with Castrol to new ownership. Role purpose The Expert Technologist Data Management leads data transformation and AI-enablement across Castrol Product Technology, accelerating the adoption of scalable digital solutions that improve decision-making, data quality … supporting digital initiatives in a multifaceted, open and fast paced environment. Degree in a scientific or engineering rigor. About the team The Data Management & Knowledge Management Team is the central function responsible for defining long-term data strategy, governing data quality, managing knowledge assets and growing ...

globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked … service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management processes, including incident ...

operational excellence, and long‐term client satisfaction. Success in this role requires a leader who can build sustainable, high‐performing teams, secure critical institutional knowledge, identify synergies across platforms and ecosystems, and leverage emerging AI technologies to improve quality, increase development velocity, and accelerate delivery. WHAT … flexing capacity based on business priorities and project demands. Promote continuous learning and career development while building the next generation of technical leaders. Knowledge Management and Sustainability Drive initiatives to embed critical business and technical knowledge across teams, reducing dependency risks and ensuring continuity. Create processes ...

have experience owning a product backlog and enjoy spending time understanding users before jumping to solutions. You'll likely have: 12–18+ months' Product Management experience with ownership of discovery and prioritisation. Experience conducting user research and translating insights into product decisions. A customer-first mindset with strong problem … interest in AI and an understanding of how AI can enhance user experiences. Nice to have: Enterprise SaaS experience. Experience with search, content management, information governance, records management or knowledge management products. Exposure to AI-enabled product features. What's on Offer? Salary ...

systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance … take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

multiple agentic AI projects, ideally spanning both industrial and academic environments. Should be comfortable working at the intersection of large language models, symbolic reasoning, knowledge representation, workflow orchestration, evaluation, and full-stack (web) product development. This is a role for someone who can move from research concepts to working … modern agent frameworks and orchestration tools. Develop agentic workflows that go beyond chat, including complex analytical pipelines, multi-step research workflows, tool-using agents, knowledge-grounded agents, and structured decision-support systems. Work with knowledge-based AI architectures, including retrieval-augmented generation, knowledge graphs, symbolic rules, structured ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

rare opportunity to become the firm's first dedicated data specialist. You will help shape how the firm uses data, AI and knowledge assets to improve legal service delivery. You will work closely with lawyers, IT, Risk, Finance, Marketing and innovation colleagues to build data models, develop reporting, support … ready knowledge repositories and identify opportunities for better use of data across the firm. Key responsibilities Build and develop the firm's legal knowledge data model Analyse business, client, matter and knowledge data Create dashboards, reporting and insight Support AI, automation and innovation projects Prepare structured ...

infrastructure resilience initiatives. Monitored infrastructure performance, security, and compliance, ensuring alignment with organisational standards and best practices. Mentored junior team members and promoted knowledge sharing across technical teams. Participated in an on-call rota, providing support for critical infrastructure and datacentre operations. Key Skills & Technologies Microsoft Azure (IaaS) Terraform … Active Directory & Azure AD SSO, MFA, RBAC, SAML, LDAP PowerShell Scripting Networking (Firewalls, Routing, Subnets, VPNs) Disaster Recovery & Business Continuity IT Infrastructure Architecture Service Management & Change Control Agile & ITIL Environments Technical Documentation & Knowledge Management Certifications (Desirable) Microsoft Azure Administrator (AZ-104) Microsoft Azure Solutions Architect ...

from experimentation into scalable, secure and reliable production environments.We're particularly interested in engineers who have built AI solutions around document intelligence, enterprise search, knowledge management, NLP or Retrieval-Augmented Generation (RAG), rather than purely research-focused AI. Key Responsibilities Design, build and deploy production-ready … patterns Deliver end-to-end AI/ML pipelines covering experimentation, deployment, monitoring and optimisation Apply MLOps and LLMOps best practices across model lifecycle management, governance and production monitoring Work closely with Data Engineers, Platform Engineers and business stakeholders to deliver enterprise AI solutions Contribute to AI products across ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

with enterprise architecture, scalability, performance, and security standards. Champion DevOps best practices including automation, monitoring, observability, and operational excellence. Maintain robust security controls, vulnerability management, and compliance standards. AI-Assisted Engineering Act as a hands-on contributor to software development activities. Drive adoption of AI-assisted coding tools such … code generation platforms. Establish best practices for safe, secure, and effective AI-assisted development. Embed AI-enabled workflows across design, coding, testing, documentation, and knowledge management. Ensure AI-generated outputs meet engineering, security, and architectural standards. Evaluate emerging AI technologies and identify opportunities to enhance engineering productivity and delivery ...