6 of 6 Permanent Major Incident Management Jobs in the South East

Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident ...

experienced Major Incident Manager/Duty Manager ready to take control in a live, mission-critical environment? Do you thrive under pressure, make confident decisions in real time, and bring clarity to complex operational situations? If so, we'd love to hear from you. At Certes … operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making. This role will be rewarding for someone who can act as an operational commander with enough technical awareness ...

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation … assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat ...

Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...