Service Desk Analyst (Customer Service/Triage) Location: Camberley, GU15 3YL (Office based role) Working hours: 37.5 hours per week, Monday to Friday Job type: Full time, Permanent Competitive starting salary - At the desk training - 26 days annual leave and Public bank holidays Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agents/Helpdesk Operators … would welcome and consider experience in a retail, customer service, call centre, coordinator/coordinating, or administration environment, though on-the-job training will be provided. Proficiency in using MicrosoftOffice programs, Like MS Word, MS Excel, MS Outlook, and MS Teams, would be required. If you're eager to start and develop a career as a … Assistant or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Triage/call handling/telephone-based customer service/customer service assistant experience is welcomed More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Coordinate and publish IT announcements. Provide … day activities. Be instrumental in putting forward and encouraging others to suggest ideas for improvement. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualifications Operating Systems - Windows 10, Windows 2012/2016 Client Applications - MicrosoftOffice, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk … a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as MicrosoftOffice Suite, Active Directory, and remote support tools. Excellent problem-solving and communication skills. Positive attitude towards problem-solving and learning new technologies. Adaptable and flexible in More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the … Service Desk Team Lead. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualifications Operating Systems - Windows 10, Windows 2012/2016 Client Applications - MicrosoftOffice, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation … a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as MicrosoftOffice Suite, Active Directory, and remote support tools. Excellent problem-solving and communication skills. Positive attitude towards problem-solving and learning new technologies. Adaptable and flexible in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
City + Capital
assistance with computer hardware and software. · Network and Internet troubleshooting. · Supporting employees with IT related issues. · Supporting employees whilst remote working. · Install, upgrade, support Windows 10/11, and MicrosoftOffice as well as other authorised desktop applications. · Setting up equipment for new starters. · Administer, Manage, Support Email Exchange. · Install, upgrade, support, and troubleshoot for printers, mobiles … Managing CCTV. · Managing Internal Key fob system. · Supporting any other technology related equipment as and when needed and always follow best practice Experience Strongly Desired: · Windows Server - 2012 Onwards. · Microsoft Azure - maintenance, configuration, and monitoring. · Microsoft Exchange. · MicrosoftOffice 365 - maintenance and configuration. · Windows OS 10, 11 and MacOS. · iPhone Management. · Active Directory and Azure … AD. · DNS, DHCP, Group Policy. · Networking, switches, subnets, LAN, WAN, DNS. · CRM, Database, MySQL. · HTML, CSS, JavaScript, PHP. · .net, XML, API. · WordPress. · cPanel, Linux Server. · Microsoft Excel and Macros. · Synology NAS. Our client is ideally looking to pay a competitive basic salary of c£40k/£45k for the ideal individual. Higher offers may be considered for exceptional experience. More ❯
certificationsLondon, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are … IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure MicrosoftOfficeMicrosoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN’s Exceptional client support skills with a desire More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
as a Cyber Security Analyst/Information Security Consultant will include: Security Ticket Management: Handle and manage security-related tickets from the client base Endpoint Security: Implement and manage Microsoft Defender for Endpoint to detect, investigate, and respond to threats and malicious activities Phishing & Training: Utilise the KnowBe4 platform for managed phishing exercises and security awareness training Policy Maintenance … Maintain security policies in Microsoft Entra ID, Conditional Access, Microsoft Intune, & Identity Protection to protect endpoints and identities System Auditing: Conduct security and compliance auditing of client systems, including on-premise and cloud-hosted systems (Office 365 and Azure) Awareness Testing: Test the security awareness of clients and third parties Program Development: Assist in the development … recovery in the event of a security breach CANDIDATE REQUIREMENTS IT or computer science related degree or equivalent experience A good grasp of IT fundamentals including Hardware and peripherals, MicrosoftOffice, Microsoft Server, Networking (including LAN, WAN, firewalls and routers) Experience with Microsoft 365, Azure, and scripting with PowerShell are beneficial BENEFITS Learning and development More ❯
london, south east england, united kingdom Hybrid / WFH Options
Cityscape Digital
Project Manager - Cityscape Digital Date: May 2025 Job Details Type: Full-time (Monday-Friday) Hybrid Working: Monday & Tuesday - Optional WFH (after successful probation period) Wednesday, Thursday, Friday - In-OfficeOffice Location: London Bridge Salary: 35k - 50k depending on experience and abilities About the role Our Project Managers represent Cityscape Digital in the market, through servicing the … and sign-off mentality. Interested and passionate about Technology and Innovation. Strong negotiation and client engagement skills Strong verbal and written communication skills Excellent organisational skills Good knowledge of MicrosoftOffice and Google suites Benefits 🏙️ Centrally located office in London Bridge, moments away from mainline and tube stations 💃 After-work social events 🏥 BUPA Private health More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Cityscape Digital
Project Manager - Cityscape Digital Date: May 2025 Job Details Type: Full-time (Monday-Friday) Hybrid Working: Monday & Tuesday - Optional WFH (after successful probation period) Wednesday, Thursday, Friday - In-OfficeOffice Location: London Bridge Salary: 35k - 50k depending on experience and abilities About the role Our Project Managers represent Cityscape Digital in the market, through servicing the … and sign-off mentality. Interested and passionate about Technology and Innovation. Strong negotiation and client engagement skills Strong verbal and written communication skills Excellent organisational skills Good knowledge of MicrosoftOffice and Google suites Benefits 🏙️ Centrally located office in London Bridge, moments away from mainline and tube stations 💃 After-work social events 🏥 BUPA Private health More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Cityscape Digital
Project Manager - Cityscape Digital Date: May 2025 Job Details Type: Full-time (Monday-Friday) Hybrid Working: Monday & Tuesday - Optional WFH (after successful probation period) Wednesday, Thursday, Friday - In-OfficeOffice Location: London Bridge Salary: 35k - 50k depending on experience and abilities About the role Our Project Managers represent Cityscape Digital in the market, through servicing the … and sign-off mentality. Interested and passionate about Technology and Innovation. Strong negotiation and client engagement skills Strong verbal and written communication skills Excellent organisational skills Good knowledge of MicrosoftOffice and Google suites Benefits 🏙️ Centrally located office in London Bridge, moments away from mainline and tube stations 💃 After-work social events 🏥 BUPA Private health More ❯
group policy administration, Windows Server 2008 and above. Windows technologies such as Windows Server and Desktop operating systems. Windows Server 2008 and above. Windows Desktop 7 and above. Windows MicrosoftOfficeMicrosoft 365 Administration System build, deployment and maintenance Understanding of networking technologies (Routers \ Switches) Understanding of networking fundamentals (DNS \ DHCP \ EMAIL etc.) Recognised accreditations (MCP More ❯
users The Person Hands-on experience and strong understanding of IT & troubleshooting Strong communication skills and a natural ability to explain tech to non-technical users Good knowledge of MicrosoftOffice, Office 365 and ideally Dynamics CRM or Business Central (training can be provided) A proactive, friendly attitude and a willingness to learn A full More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
1TECH STAFFING LIMITED
laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on MicrosoftOffice 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users … Key Requirements: Experience in a similar ICT Technician/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of MicrosoftOffice 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and More ❯
in UK state funded schools Exceptional standard of written and verbal English Exception attention to detail Experience as a regular user of a school Management Information System Competent with MicrosoftOffice suite Excellent communication skills Excellent literacy and numeric skills Flexibility on hours Delivering quality to tight deadlines Desirable Skill requirements: One or more of the following … OFSTED inspector Experience helping with school improvement Experience as a regular user of a school/trust Financial Management System Experience in school/trust budget planning Expert in MicrosoftOffice suite Customer relationship skills Experience as a technical author Experience using Dynamics 365 Excellent interpersonal skills Detail-orientated Focused and responsive Takes initiative Excellent multi-tasker More ❯
Southampton, Hampshire, England, United Kingdom Hybrid / WFH Options
Honeypot People Ltd
users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. … setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in … a 1st/2nd line support role within a service desk environment. Strong working knowledge of MicrosoftOffice 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure More ❯
Directory (Azure AD/Entra) Active Directory IT Administration and Networking Office 365 Administration TCP/IP, DNS, DHCP VPNs and Remote Access IT Management and Monitoring Microsoft Endpoint Manager (Intune) Patch Management System Monitoring Backup, Recovery, and Disaster Planning Backup and Recovery Disaster Recovery (DR) Planning Data Integrity and Restoration Cloud Platforms and Virtualisation Cloud Platforms … Dynamics365 The following details the level of technical skill required: Advanced knowledgeof Windows OperatingSystems (Desktop and Server) troubleshooting processes and tools. Advanced knowledge of Office 365 and MicrosoftOffice Applications Advanced knowledgeof computer hardwareassembly/repair & configuration. Significant knowledge of network deployment and configuration Significant knowledgeof Network devices(Switches, Access Points& Routers) Significant knowledge Azureof … SharePoint Online etc. Significant knowledge of Physical Networking (Lan, Wan, TCP/IP,Cat 5e/6 & Fibre) Significant knowledge of Active Directory infrastructure Management Significant knowledge of Microsoft ExchangeOnline O365 Significant Knowledge of Microsoft Intune and Mobile Device Management (MDM) Significant knowledge of Windows SoftwareUpdate Services (WSUS) Administration Significant knowledge in deploying and maintaining Anti-Virus solutions More ❯
configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems. Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs. … topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS, iOS and Android and printers. Microsoft Server 2012, 2016, 2022 MicrosoftOffice 365 Exchange & One Drive Microsoft Active Directory … a self-starter and have excellent time keeping management skills. Be organized, planful and prioritize varied workloads and work to strict deadlines. Knowledge of SharePoint. Desirable Certifications (Not Essential) Microsoft Certifications; Good understanding of Security; Firewalls/UTMs; Virtualsiation technologies; Hyper-V; VMware ESX; vSphere; vMotion configuration, management and support. Other skills and requirements. A great attitude! Good customer More ❯
of the school’s network and IT systems. To be considered for this role, you must have experience of supporting and administering some of the following technologies: Windows 11, MicrosoftOffice 365 Microsoft Server 2019/2022 Wired and wireless networks, firewalls and content filters PC’s, Laptops, mobile devices and audio-visual systems Most importantly More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Clarion Communication Management Ltd
Job Title: Office Administrator Location: Maida Hill, London Salary: £26,000 - £30,000 annual, depending on experience Job Type: Permanent, Full Time (Hybrid Working - once settled in role) Hours: Monday - Friday | 9:00 am - 6:00 pm Clarion is an ambitious and progressive IT & Telecoms Company with a proven track record, offering a comprehensive portfolio of cutting-edge … technology. We are driven by shared success and are seeking a highly competent, forward-thinking individual to join our team. About the role: We are looking for an Office Administrator to coordinate and administer the company's operations, ensuring the office is managed and maintained. This role involves providing first-line customer support and assisting the … reviews etc About you: The ideal candidate will be highly motivated with a positive approach to tasks and possess excellent organisational and interpersonal skills. Essential requirements include: Proficient with MicrosoftOffice (Adobe, CRMs desirable) Ability to manage own workload efficiently and effectively Ability to interact with clients and suppliers confidently Strong time management and prioritisation skills Proactive More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
and deployment of new services and system. enhancements, ensuring that supporting documentation is created in line with the contractual agreement. PERSON SPECIFICATION: Technical skills, Knowledge & Experience Good level of Microsoftoffice packages (Excel, Word, etc) A high level of computer and system literacy (able to use multiple systems to complete a process) Previous Customer Service experience Sound … plus Bank Holidays Annual leave Buy & Sell scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary* Simply health Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people More ❯
be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner. Responsibilities Working on behalf of DXC Technology. Providing … wide ranging Deskside support to end users in office environments Work to resolve issues accurately and efficiently, within set targets and in a professional manner Maintain a dedicated commitment to service quality & customer experience Take ownership of tickets escalated from the service desk & other teams, handling them appropriately Work comfortably on your own, identifying and prioritising incidents, requests … Ability to work well with global teams Experience of working in Desktop support role (3yrs+) Tested software and hardware troubleshooting skills Experience of supporting Windows 10 Experience of supporting MicrosoftOffice suites including Office 365 Experiencing working in a highly regulated/ITIL environment, with appropriate service/ticketing systems Proficiency with Network Infrastructure e.g. More ❯
related role Demonstrated experience leading or managing teams Strong analytical skills with meticulous attention to detail Excellent interpersonal and communication skills across multiple levels of the business Proficiency in Microsoft Excel and other MicrosoftOffice applications (mandatory) Familiarity with ERP systems such as SAP, Salesforce, or similar platforms (preferred More ❯
TQM, or ISO 9000:2000. Familiarity with process mapping and modelling techniques. Ability to manage and perform multiple complex tasks as part of the daily work assignment. Proficiency in MicrosoftOffice suite, including Excel, PowerPoint, and Visio. Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Proficiency in data … analysis tools and techniques. Advanced knowledge of Google Workspace/Office 365 Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely. Ability to work effectively with diverse teams and stakeholders. Preferred skills and qualifications: Relevant certification in business process management or a related field. Working knowledge of process improvement methodologies, such More ❯
TQM, or ISO 9000:2000. Familiarity with process mapping and modelling techniques. Ability to manage and perform multiple complex tasks as part of the daily work assignment. Proficiency in MicrosoftOffice suite, including Excel, PowerPoint, and Visio. Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Proficiency in data … analysis tools and techniques. Advanced knowledge of Google Workspace/Office 365 Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely. Ability to work effectively with diverse teams and stakeholders. Preferred skills and qualifications: Relevant certification in business process management or a related field. Working knowledge of process improvement methodologies, such More ❯
london (city of london), south east england, united kingdom
Miki Travel Europe
TQM, or ISO 9000:2000. Familiarity with process mapping and modelling techniques. Ability to manage and perform multiple complex tasks as part of the daily work assignment. Proficiency in MicrosoftOffice suite, including Excel, PowerPoint, and Visio. Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Proficiency in data … analysis tools and techniques. Advanced knowledge of Google Workspace/Office 365 Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely. Ability to work effectively with diverse teams and stakeholders. Preferred skills and qualifications: Relevant certification in business process management or a related field. Working knowledge of process improvement methodologies, such More ❯
PMO Coordinator About Us We are a specialist consultancy focused on delivering Microsoft Dynamics 365 Customer Engagement (D365 CE) solutions to clients across various industries. Our mission is to drive digital transformation through innovative CRM strategies, and we pride ourselves on our collaborative, agile, and customer-centric approach. Role Overview As a PMO Coordinator, you will play a pivotal … improvement of PMO processes and templates. Support onboarding of new team members into PMO practices. Skills & Experience Essential: Proven experience in a PMO or project coordination role. Familiarity with Microsoft Dynamics 365 CE or similar CRM platforms. Strong organizational and multitasking skills. Proficiency in MicrosoftOffice Suite (Excel, PowerPoint, Word, Teams). Excellent communication and stakeholder More ❯