3 of 3 Permanent Operations Management Jobs in the South East

Operations Management, SaaS, Customer Success, Business Transformation, Change Management, AI, Leadership. Our client has created a brand new permanent role within its SaaS business for an Operations Director. Leading a team of 4 direct reports and 30 staff in total, the ideal person will have experience … across: Customer Success Business Transformation Change Management The end-to-end customer journey AI usage across customer support Data Security Operations Delivery This new role is part of an 18 to 36-month business transformation to improve the customer journey on the use of its product. What will ...

contributing to a major transformation initiative. Collaborate closely with internal teams and external clients, utilising your expertise in UK Life funds tax and project management to deliver outstanding results and drive operational excellence. What you'll do: As Software Conversion Project Manager - UK Life Tax, you will play … managed effectively and that all milestones are met on schedule. By leveraging your expertise in UK Life funds tax regulations alongside your proven project management abilities, you will guide your team through complex data configuration tasks and rigorous testing processes. Your ability to communicate clearly with stakeholders ...

ensure its efficiency. Key Responsibilities: Strategic Partnership: Collaborate with business and operational teams to elicit requirements and ensure alignment with organizational goals. Daily Operations Management: Oversee BPSS support services, striving to meet internal Service Level Agreements (SLAs) daily. Issue Resolution: Facilitate effective communication to resolve issues escalated from … vendors, partners, and customers. Problem Management: Analyse and address pervasive system issues to maintain seamless operations. Development Oversight: Coordinate enhancements and project deliveries with Project Managers, ensuring no operational disruptions. Vendor Governance: Manage vendor relationships, ensuring compliance with contracts and performance standards. Team Leadership: Motivate and develop your team ...