expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performanceManagement of the team is a key part of the role along with and dealing with employee issues on a day to day … basis. In Particular: Provide focused management to the service department team, to ensure an excellent customer experience. Ensure processes are adhered to at all times. Carry out regular process reviews with your Dealerpoint Manager to identify operational issues/discrepancies and ensure appropriate follow up actions are taken to … rectify. Manage the performance of the service department to ensure that KPI targets are achieved. Manage and plan workshop/support resources to ensure that work requirements are fulfilled on each shift. Support the depot team as required ensuring job specification, codification and quoting preparation tasks are completed on more »
or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performancemanagement and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure more »
Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Oakleaf Partnership
programmes in the organisation. You will be required to travel to roadshows at selected universities by the business. You will plan and execute onboarding, performancemanagement, training and career pathways through the firm. You will be passionate about entry level talent and work with the full HR team more »
Aylesbury, Buckinghamshire, South East, United Kingdom
ecruit
Fairford Leys, Aylesbury The Role Do you possess a minimum of 3 years' experience in a customer support or service management role? Are you a strong leader with the ability to analyse data and metrics, along with the capability to guide a team to success? If so, we have … customer service professional who thrives in a supportive environment, we encourage you to apply! Key Responsibilities: Lead and manage the customer support team including performance management. Develop and implement customer service policies and procedures to ensure consistent, high-quality service. Monitor and analyse support metrics to identify areas for … Collaborate with Product Leads and other departments to ensure a seamless customer experience and effective communication. Prepare and present regular reports on customer service performance and trends to senior management. Stay updated with industry trends and best practices in customer support and service management. The Company Dayta, established in more »
a Principal Project Manager. The role will be working within the quality, standards and training functions, supporting the development and delivery of internal project management capability across the companys defence and non-defence portfolios. You will be delivering the end-to-end management of technical projects according to … best practice principles by planning, executing, and closing projects according to strict deadlines and timescales. Have clear stake holder management experience playing a key role in customer facing projects. Managing a team and enabling the project management capability to meet its targets through effective performance management. Managing … to travel to different sites across England. Are you a highly motivated professional who strives to deliver ahead of targets? Do you have strong management skills and the ability to bring the best out of a team? Are you a member of an appropriate professional body (such as APM more »