13 of 13 Permanent Problem Management Jobs in the South East

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms … ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures. Develop and maintain reporting solutions using spreadsheets ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

troubleshooting. Strong understanding of backup, recovery, high availability, and disaster recovery solutions. Experience implementing database security and access control best practices. Knowledge of incident management, problem management, and root cause analysis processes. Experience producing and maintaining technical documentation. Strong project delivery and stakeholder management skills. Experience ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. \n ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: \n \n Infrastructure Operations and Production Support of container … technologies and orchestration platforms (Docker UCP, Kubernetes, OpenShift, etc.) \n OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. \n Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads \n Openshift Enterprise ...

ideal candidate will thrive in a fast-paced environment and have a strong desire to continue learning and developing their technical skills. Responsibilities: * Incident Management: Efficiently handle and resolve incidents escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident trends … prevent future occurrences. * Technical Support: Provide advanced troubleshooting and technical support for complex issues across a wide range of enterprise systems and applications. * Change Management: Review and implement changes to the IT environment, ensuring they comply with Change Management procedures and minimise disruption. * Knowledge Management: Document solutions ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships and deliver a high level of technical service. Occasionally travel … servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...

establish working relationship with third party suppliers and Trust staff in the ordering, processing and installation of endpoint IT equipment and the management of equipment being retired. The role requires previous experience of Digital Service Desk 1st line support. This ensures relevant Digital processes are understood. A knowledge … Essential Relevant experience in relation to the job description IT Literate and practical experience of Windows software, e.g. Word, Excel, etc. Application incident and problem management skills Understanding of NHS data standards and NHS data items. Understanding of equality and diversity issues and how this affects patients, visitors ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

operational needs into technical solutions, improving system processes and ensuring applications continue to deliver real business value. Combining hands-on technical troubleshooting with application management, integrations, data and continuous improvement, this is a varied role where you'll have the opportunity to make a tangible impact. What … Experience supporting, administering or configuring business-critical applications. A good understanding of application architecture, databases and system integrations. Experience managing system changes, incidents and problem resolution. Desirable experience Knowledge of SQL, reporting tools and data analysis. Familiarity with APIs, data feeds and application-to-application integrations. Understanding of ITIL ...