1 to 20 of 20 Permanent Problem Management Jobs in the South East

minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact of … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and efficiency; ensures the information in Change and Configuration systems is correct to support reporting … follows up on any corrective action needed. Work with Incident Management and Problem Management teams where incidents have been caused by change activity to understand the impact, track incident resolution activities, help in identification of root cause of failure (reviewing accuracy of stated risk & impact, effectiveness of more »

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

operating model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative … ISO 20/27 K Certifications etc. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to drive program/projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own … assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.) Committed & meet project deliverables, timelines, and costs. Work closely with the product management teams on solution definition, proposal/SOW review, solution walkthrough, etc. Develop and update artifacts for Security Compliance review processes and compliance. Continue to more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »

Technician would have a minimum of 5 years post-qualification experience in a technically related motor industry position with a proven track record of problem management/problem-solving. Other skills you will show are: - Strong initiative with good interpersonal skills, in-depth product knowledge of all more »

system Administration of all starters and leavers across the firm Promoting the use of IT to staff Liaising with Technical Support team, Incident and Problem Management Specialist and third-party maintenance suppliers Imaging and maintaining laptops Deployment and maintenance of mobile devices Administration of the telecoms systems Utilising … knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage Person specification Ability to work independently and as part of a team Excellent customer service and communication … skills Able to manage Stakeholder expectations Highly motivated and methodical with good problem-solving skills Able to work under pressure, prioritise workloads, identify business-critical issues and act upon them. Experience of working in a professional services organisation, Law Firm is desirable Flexible approach to working, including a willingness more »

concepts - NAS/SAN, iSCSI/Fibre Channel, RAID, Disk Systems A good working knowledge of - Project frameworks - Agile/Prince2 - ITIL and Ticket Management Personal Attributes - Energetic with a strong work ethic and excellent communication skills - verbal and written - A champion mentor, able to support others and promote … to self-govern and prioritise workloads, focused on results and managing their own performance - Risk-aware, with a methodical approach to change control and problem management Major Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your more »

Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the service desk as directed by the Service Delivery Manager. What are we … Ability to prioritise user requests effectively and manage user expectations within a fast-paced environment. Passion for driving exceptional customer experience. Strong analytical and problem-solving skills. A passion for continuous learning and self-development. Must be able to quickly grasp technical concepts and apply them to complex problems. more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … and challenging vacancy you must has recent hands on capabilitiesin iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … challenging vacancy you must has recent hands on capabilities in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior more »

the Practice Team. We are looking for an enthusiastic, knowledgeable and committed individual who will work with us to maximise the use of Information Management and Technology within the practice to improve patient care. The post-holder will ensure all IT and Technology within the Practice runs effectively to … Practice runs effectively to enable the Practice to operate efficiently. The post-holder will also: Lead the Practice in developing the use of information management and technology to enable it to meet modernisation targets, maximise income and improve patient care. Work to improve the IT knowledge and ability across … Software (ECG/Spirometry etc), NHS Mail, All aspects of Windows, Docmail, the Telephone System, Printers etc Responsible for day to day Digital & IT problem management and resolution Act as the key liaison between the practice and SCW (NHS IT Support), system, software and telephony suppliers Effectively implement more »

if they have been unresolved for a prolonged amount of time, fallen out of SLA, or subject to requested escalation by the customer or management -Responsible for the trigger of the P1 workflow -To provide accurate and concise client communications with regards to ticket updates and management including … specific reporting to Service Account Managers and Service Delivery Managers -Ensuring the Incident management system is kept up to date throughout the lifecycle of a P1 ticket. -Agree timelines and provide regular updates on a case by case basis to both internal and external points of contact. -Ensuring fault … Development of ongoing Service Improvement Plans and initiatives for the P1 process and workflow. -Assist in the development of processes to constantly improve service management, including working with technical leads throughout the business to align process and responsibilities. -Identification of knowledge and skills gaps, working with Team leaders to more »

averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »

Infrastructure Engineer (3rd line) Location: Portsmouth (1x visit to office per month) Salary: £48,500 Responsibilities Incident and Problem Management Creation and updating of documentation Timely implementation of all changes Working as part of project teams to design and deliver customer requirements Platform builds/installations/upgrades more »

Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay … on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been successful Monitoring the … look to add value. Maintain the company s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Release Management: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem Management more »

it would be beneficial if you have knowledge of one of the following areas (but these are not essential), Proven experience of troubleshooting and problem management Networking & Concepts e., MPLS, VRFs, SDWAN, TLS, Dynamic routing, IPv6, PKI Software and Tools e., Securing Windows or Linux Network Monitoring Solutions more »

concepts - NAS/SAN, iSCSI/Fibre Channel, RAID, Disk Systems A good working knowledge of: Project frameworks - Agile/Prince2 ITIL and Ticket Management Personal Attributes: Energetic with a strong work ethic and excellent communication skills - verbal and written. A champion mentor, able to support others and promote … to self-govern and prioritise workloads, focused on results and managing their own performance. Risk-aware, with a methodical approach to change control and problem management. Candidates are required to have a current driving license, and access to their own vehicle. more »