Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a … member of this team, you’ll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client … skills will thrive. Job Type: Permanent Salary: Up to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical More ❯
The purpose of this role is to manage and lead a Workflow Orchestration project, with a key focus people, process, technology adoption and optimising ways of working to enhance our client's journey and our employee experience. We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely … with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. The ideal candidate has a strong background in business transformation project management, processmanagement, technical tool implementation and people leadership with a passion for driving operational excellence through orchestration technologies. This role will … Project Planning and Execution: Develop and implement project/programme plans, including scope, schedule, budget, and resource allocation. Ensure successful execution of projects from initiation to adoption. Workflow and Process Optimisation: Collaborate with teams to design orchestrated workflows that integrate across systems and teams. Support the organisation to establish standards and best practices for workflow orchestration usage. Stakeholder ManagementMore ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Sophos Group
pay ranges, updating and aligning strategies as needed. Participate in global compensation and benefits surveys to ensure competitive practices are maintained. Partner with Global Compensation and Benefits team in processmanagement of global merit, bonus and equity cycles including budget modelling, systems updates/changes, training, reporting and support of approval process. Design and manage the benefits programs … HRIS to align systems with compensation and benefits needs in support of the technology roadmap. What You Will Bring 8+ years relevant compensation and benefits experience Strong analytical, project management and processmanagement skills Ability to manage multiple high priority tasks and adjust to shifting priorities while meeting deadlines. Excellent organizational and follow-up skills with a … strong attention to detail. Extensive knowledge of compensation and benefits best practices Ability to work independently and interact with all levels of management in a professional and positive manner. Strong interpersonal, communication and presentation skills Experience with SuccessFactors, CompXL and/or survey management tools a plus. A demonstrated ability to translate vision into action, manage multiple priorities More ❯
Technologies: Fault Analysis audit processmanagement reporting system management KPIs ISO9001 CQM ISO14001 monitoring Endeavour Recruitment has an exciting opportunity for a Quality Manager to join our market leading client based in Wembley on a permanent basis. The selected Quality Manager will Implement and maintain our client's Quality Management System in accordance with BS ENISO … and liaise with the Quality Management Department, internal and external customers as well as suppliers as appropriate with regard to Quality issues. As a Quality Manager, your responsibilities will include the following tasks: Act as the primary contact with regard to Quality performance Administer the Fault Analysis Reporting process and ensure that the reports are distributed to management and monitor the completion of the corrective and preventive action of each entry. Manage the internal and external audit process and assist with audits where appropriate and/or necessary. To ensure that the Quality Systems are harmonised and kept up to date. Reviewer of all documented processes and ensures alliance with Corporate process and adherence to More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
compliance with contractual and regulatory requirements. Reporting & Analytics Produce regular portfolio dashboards and performance reports. Track KPIs, resource utilization, and project financials. Support capacity planning and forecasting activities. Tool & ProcessManagement Administer project management tools (e.g., Azure DevOps, MS Project, SharePoint). Drive continuous improvement of PMO processes and templates. Support onboarding of new team members into … Familiarity with Microsoft Dynamics 365 CE or similar CRM platforms. Strong organizational and multitasking skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams). Excellent communication and stakeholder management skills. Desirable: Experience in a consultancy or professional services environment. Knowledge of Agile and Waterfall methodologies. Experience with Azure DevOps, Power BI, or project portfolio tools. Prince2, PMP, or … similar project management certification. What We Offer Competitive salary and benefits package. Flexible working arrangements. Opportunities for professional development and certification. A collaborative and inclusive team culture. More ❯
compliance with contractual and regulatory requirements. Reporting & Analytics Produce regular portfolio dashboards and performance reports. Track KPIs, resource utilization, and project financials. Support capacity planning and forecasting activities. Tool & ProcessManagement Administer project management tools (e.g., Azure DevOps, MS Project, SharePoint). Drive continuous improvement of PMO processes and templates. Support onboarding of new team members into … Familiarity with Microsoft Dynamics 365 CE or similar CRM platforms. Strong organizational and multitasking skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams). Excellent communication and stakeholder management skills. Desirable: Experience in a consultancy or professional services environment. Knowledge of Agile and Waterfall methodologies. Experience with Azure DevOps, Power BI, or project portfolio tools. Prince2, PMP, or … similar project management certification. What We Offer Competitive salary and benefits package. Flexible working arrangements. Opportunities for professional development and certification. A collaborative and inclusive team culture. More ❯
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM Education
Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels,and professional qualifications. Each year … commitments. They will be an expert in using digital technologies to deliver new and enhanced products using agile methodologies. With a background in technology, they are responsible for delivery management of bespoke software products using internal and third-party software development, architecture, quality assurance and infrastructure teams. The Technical Delivery Manager will work with customer facing Project Managers and … RM business delivery teams to plan and deliver change or resolve technical challenges in software development, quality assurance and infrastructure. Responsibilities Technical Delivery - Planning Working with customer facing Project Management and Solution Architecture, Product Management, Technical Architecture & Infrastructure, analyse customer/investment change programmes to identify technology deliverables, milestones, and required activities and tasks. Build the operational delivery More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Crowley Cox
finance skills and career. The firm are also happy to invest in the successful person with training on systems and project management. Key responsibilities of the Systems Accountant: Change Management & Project Support Oversee or assist with finance-focused transformation initiatives, such as new system rollouts, updates, data migrations, and technology integrations. Carry out assessments of risks and perform necessary … or refine reporting solutions. Safeguard the accuracy, reliability, and consistency of financial information across all platforms. Partner with relevant teams to streamline data handling and strengthen reporting efficiency. Systems & ProcessManagement Maintain and improve financial software and related tools. Seek and implement ways to make existing procedures more efficient. Ensure financial systems meet both regulatory obligations and internal More ❯
the UKs top retailers, are looking for a Business Analyst to join them on a contract basis. This role will be leading the design, configuration, and deployment of Business ProcessManagement (BPM) solutions using Camunda. You will play a key role in enabling digital process automation across the organization, ensuring alignment with business goals, technical architecture, and … best practices. Key Responsibilities: Lead the end-to-end delivery of Camunda BPM solutions, from requirements gathering to production deployment. Collaborate with process owners and technical teams to model and optimize business processes using BPMN 2.0, DMN, and CMMN. Configure, customize, and integrate the Camunda platform with internal and external systems (e.g., REST APIs, microservices, databases). Design and More ❯
and efficient services in support of the Schools' and University's strategic objectives, with a focus on continuous improvement and best practice. The Office of College Services team supports processmanagement and service improvement for the portfolio; and undertakes service performance monitoring and evaluation. About the opportunity Lead research and analysis efforts to support College Services activities, providing More ❯
building your network. It’s a challenging and demanding role, but arguably one of the most rewarding. You will build and develop client relationships through excellence in the recruiting process, including sourcing, selecting and screening candidates as well as managing the entire 360° recruitment cycle. The role will focus on responsive relationship management with candidates as well as … no time! The Role: Business development – Acquiring and developing client relationships and constantly seeking new opportunities in the market for business growth Talent acquisition: Sourcing, screening and interviewing candidates Processmanagement: Managing the full 360° recruitment cycle from first contact until completion. Arranging interviews, feedback management, closing and post-placement follow up Research: Actively networking with candidates … Hardworking with a competitive edge Confident and articulate presentation the phone Social personality Self-motivated, ambitious and target driven Virtus Talent are here to guide you through the interview process, make sure you are fully prepared for interviews and coach you on how to get your transferable skills and traits across in the interview. We will aim to secure More ❯
aligned to a career pathway to help you develop in your role Autonomy to build your business against an ambitious growth plan The Role: Talent acquisition: Sourcing & interviewing candidates. Processmanagement: Managing the full recruitment cycle from first contact until completion. Arranging and preparing candidates for interviews, feedback management, closing deals and post-placement follow ups. Research … with market news. The Requirements: Excellent interpersonal skills Financially motivated Competitive A sense of achievement Work ethic Self confidence Virtus Talent are here to guide you through the interview process, make sure you are fully prepared for interviews and coach you on how to get your transferable skills and traits across in the interview. We will aim to secure More ❯
naming & prioritization, in particular for the VMo2 pillar Direct the maintenance of governance logs, trackers, and templates ensuring auditable and up-to-date records. Identify and challenge in challenging process gaps or missed deadlines and escalate to the Demand & Governance Lead where required. Direct stakeholder inputs from functions such as Delivery, Commercial, Procurement, and Legal to ensure timely governance … customers within our tools and systems. Challenge discrepancies in delivery progress and position data and escalate for governance decision. Direct stakeholder inputs across New Business, New product Procurement, Order Management and Delivery to feed governance packs and updates. Manage the production of slides and reporting packs used in executive reviews, governance forums, and supplier meetings. Lead the upkeep of … preparing reports and presenting data Strong written and verbal communication skills, with confidence to challenge constructively Exposure to governance, Delivery Performance or Compliance focused role. Skills Strong organisational and processmanagement skills High proficiency in Microsoft Office (especially Excel, PowerPoint, and Word) Confidence in managing complex documentation and tracking governance decisions Ability to work independently and drive completion More ❯
Henley-on-Thames, Oxfordshire, England, United Kingdom Hybrid / WFH Options
Headliners Recruitment
or D2C environment. Hands-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify). Data-driven with the ability to interpret insights and optimise campaigns. Excellent communication and stakeholder management skills. Comfortable working across global teams and multiple projects simultaneously. Detail-oriented with strong organisational and processmanagement abilities. Creative and curious mindset with a passion for More ❯
Ideally Experience in products from the following brands; Absen, Samsung, LG, NEC, Sony • Knowledge of IP network configuration • Customer Centric Mindset • Passionate about high standards, fault finding and resolution. • ProcessManagement • Experience with Windows operating systems • Strong Organisational Skills • High Communication Skills • Problem Solving Skills • Valid driving license and willingness to travel Why you should work here • Contributory More ❯
Company. Job Opening: PMO Analyst (Contract) Location: Crawley, England Duration: 3-6 months Client: NIIT Job Description Role: PMO Analyst Experience: Minimum 2 years in IT Demand and Supplier Management Responsibilities include IT demand and supply management, IT delivery planning, PMO processes, project management, and IT development and process management. Experience with contract negotiation and management … Fixed Price, Fixed Unit Pricing, and T&M. Preferred experience in travel, airline, or loyalty verticals. Ability to manage multiple concurrent activities and deliver on time within budget. Application Process Please provide the following details along with your updated CV: Availability/Notice period Current Location Total Experience Relevant Skill Experience (years) Expected Pay Rate Current Salary Nationality/ More ❯
service desk and other teams, communicating SLAs and ensuring alignment with organisational goals. • Be an active member of the senior leadership team, supporting wider business objectives. • Oversee the service management system including its continuous development and process management. • Carry out any other duties as required by the Operations Director. What You’ll Bring: Proven experience managing a Service … Desk or similar team in a technical or service-focused environment. Strong leadership and people management skills. A proactive, solutions-focused mindset. Excellent communication skills and a passion for delivering outstanding customer service. The ability to build strong relationships with clients and internal teams alike. More ❯