9 of 9 Permanent Remote Monitoring and Management Jobs in the South East

Surrey, who are recruiting for a 3rd Line Service Desk Engineer, with experience in a similar 2nd/3rd line role in an ITIL environment with knowledge of desktop and server operating systems, AZURE, O365, SaaS, MDM, Active Directory, Exchange, O365, GPO, basic networking, virtualisation (VMware, Hyper-V) and scripting (Batch, PowerShell) As a 3rd Line Service Desk Engineer, you … will be providing IT support to end users. Provide expert support and resolution on complex incidents and processes related to IT & Security. Participate in IT projects andhandle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, when appropriate, to ensure courteous, timely and effective resolution of end user issues within SLAs. … per annum 22 days annual holiday (Increase to 27, 1 additional day per year worked) Healthy contributed pension scheme Private Health Care including the family Training and development Some of the main duties of the 3rd Line Service Desk Engineer Responsibilities: Handle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system More ❯

organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we’ve built long-standing relationships with clients who trust us to keep their systems secure, efficient and ready for what’s next. Our workplace culture is something we’re genuinely proud of clear communication, mutual respect, and a genuine commitment to growth are at the heart of … how we operate. Team members tend to stay for the long haul, because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and … customer focused. Define and refine KPIs, SLAs, and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support More ❯

encouraged to apply.* To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth … Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk … paced MSP environment. What will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active Directory - password resets, user creation, and account management* Basic troubleshooting skills for hardware, printers, and networking issues* Excellent communication skills and More ❯

Job Title: Senior IT Engineer Location: Hybrid – North West London (NW10) and Working from Home Job Type: Full-Time, Permanent Working Hours: 40 hours per week, Monday to Friday Salary: £42,000 to £45,000 plus benefits The Opportunity: A fast-growing and sustainability-focused IT services provider is looking for a Senior IT Engineer to join their team. This … company supports startups and scaleups by delivering high-quality IT solutions with an emphasis on circular practices and strong cyber infrastructure. The Role: As a Senior IT Engineer, you will act as the technical escalation point for 2nd and 3rd line issues. You will take ownership of more complex support tasks, work independently, and ensure timely, high-quality resolutions under … SLAs.This is a hands-on role requiring both technical depth and the ability to work proactively. You will also contribute to ongoing service improvements, providing both strategic and operational support across multiple client environments. About You: At least 3 years of experience in an IT service desk role within an MSP environment Excellent problem-solving and troubleshooting abilities Confident working More ❯

Benefits Are you a seasoned 3rd Line IT Engineer looking to take your technical career to the next level? Do you enjoy solving complex problems, building strong client relationships, and shaping technical strategy? If so, entrust IT Group wants to hear from you. Were expanding our Technical Account Manager (TAM) Team , and were looking for a confident, customer-focused engineer … with a solid background in infrastructure, cloud services, and endpoint management. This role goes far beyond support youll be a trusted advisor and project leader for your clients. Whats on Offer? Competitive salary of £36,000 - £39,000 (based on experience) Office based, with some travel to client sites required Supportive team environment we value clear thinking, kindness, and collaboration … days annual leave Real variety work with different clients and solve a wide range of technical challenges Professional growth well support your development every step of the way Key Responsibilities of the 3rd Line IT Engineer : Acting as the technical lead for a portfolio of clients, owning their long-term technical roadmap Delivering 3rd line support (including on-site visits More ❯

Position Overview We are seeking a skilled and motivated 2nd Line Service Desk Engineer to join our technical team. This role is responsible for providing second-line support, managing escalations from 1st Line Engineers, and assisting with project work both remotely and on-site. The ideal candidate will bring strong technical expertise, experience working within an MSP environment, and a … customer-focused mindset. Key Responsibilities Provide 2nd Line support for customer hardware and software issues. Troubleshoot and resolve issues escalated from the 1st Line team. Respond to alerts from monitoring systems to perform proactive maintenance. Handle incoming customer calls and create support tickets when necessary. Mentor and support 1st Line Engineers with escalations and queries. Maintain accurate documentation of client … environments, systems, and procedures. Perform on-site visits for installations, troubleshooting, and maintenance. Participate in and support infrastructure projects such as: System upgrades and migrations Virtualisation deployments Disaster recovery implementations Essential Skills & Experience Strong knowledge of Windows Desktop and Server environments. Proven experience with Microsoft 365 and Entra ID . Familiarity with Intune-managed devices. Good understanding of networking protocols More ❯

Senior IT Technician - MSP Hertford | 3 Days Onsite, 2 WFH £32,500-£37,500 DOE + Benefits A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity … for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work. What You'll Be Doing: Deliver 2nd/3rd line support across client systems-remotely and onsite. Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365. Configure and manage virtualised environments (Hyper-V, VMware). Perform server patching, system updates, and … software rollouts. Support LAN/WAN setups, VPNs, and network infrastructure. Maintain IT security, backups, and disaster recovery solutions. Assist with infrastructure upgrades and new tech implementations. Maintain accurate technical documentation and asset records. Provide guidance on cybersecurity and IT best practices. What You'll Bring: Proven experience in a 2nd/3rd line support role within an MSP. Strong More ❯

from April 2026 fully on-site) The candidate will provide these services to the end customer: End-user device support (Windows/Mac desktops/laptops) 160 users Printer and peripheral troubleshooting Network patching and basic networking fixes Software installation and basic troubleshooting New user setup, movers and leaver offboarding Asset Management Ticket triage and escalation Candidates will need to … A fantastic culture of our client, winning awards for best places to work Their new office being redesigned Fantastic opportunity to start from the ground up with this client, and ultimately running their entire IT operation Fully supported by our 2nd and 3rd Line team Training and certification programme For more information please apply asap Edward Mann acts as an … employment business for temporary positions and an employment agency for permanent positions. Edward Mann is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. More ❯

IT Support Advisor - Telecoms Crawley, UK£30,000 - £40,000 DOEFull-time | Permanent Are you a proactive and technically skilled IT Support Advisor ready to take your career to the next level? We're seeking a talented individual to join our fast-paced telecoms team, where you'll play a key role in delivering high-quality 1st and 2nd line … to a growing customer base. As an IT Support Advisor , you'll work closely with our support desk, managing a wide range of support tickets while ensuring clear communication and resolution for clients. You'll also be involved in onboarding new customers, conducting occasional site visits, and helping optimise IT systems and services. This is an exciting opportunity to work … with a broad tech stack including Windows, Microsoft 365, Azure, networking tools, and security platforms. To thrive as an IT Support Advisor , you must have hands-on experience with Windows 10/11, Active Directory, Microsoft 365, Intune, and Azure. A strong understanding of DNS/DHCP, routers, switches, and firewalls is also essential. Knowledge of tools like RMM platforms More ❯