6 of 6 Permanent Remote Monitoring and Management Jobs in the South East

Position: Project Engineer - Networking Location: Newbury & Surrounding areas ( Hybrid ) Salary: £50k Primary Purpose You will play a key role in the planning, delivery and ongoing support of client technology solutions. The role combines project implementation with hands-on field engineering, working both on-site and remotely to ensure client systems … deployed, maintained and supported to a high standard. You will work closely with the Project Management Office, clients and the Service Desk to understand requirements, deliver projects in line with agreed scope, resolve complex technical issues and ensure a smooth transition into ongoing support. Responsibilities: Collaborate with ...

Support Team Leader Location: Berkshire Salary : £35,000 - £45,000 per annum Vacancy Type: Permanent Inspired ICT Solutions Ltd provides trusted IT support, products and services to primary schools across Berkshire, North Hampshire and South Oxfordshire. Following continued growth, we are looking for an IT Support Team Leader to manage … busy helpdesk and support the day-to-day leadership of our small IT support team. We take pride in delivering a friendly, reliable and professional service, often going above and beyond to make sure our schools receive the support they need. Key words: IT support leadership, helpdesk management, ticket triage ...

West Sussex Salary: £40,000 to £50,000 Are you an experienced Infrastucture/IT Engineer ready to move away from repetitive support tickets and take ownership of varied technical projects? We're recruiting for a well-established Managed Service Provider looking to add a Projects Engineer to its growing … technical team. You'll deliver a mixture of cloud migrations, infrastructure upgrades, networking installations and security projects for customers across the South East. This is a hands-on position where you'll manage your own technical workload, work directly with customers and play an important part in delivering projects from ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service … improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical and customer issues Ensure high standards of ticket quality, documentation and ITIL practices ...

client is seeking an experienced 2nd Line Helpdesk Engineer to join their existing team, providing IT support to our customers via direct channels and escalation from Service Desk. As the 2 nd Line Support Engineer, you will be responsible for offering support via phone, email, and a ticket management system … well as updating the internal knowledge base with resolutions for recurring issues. Key Responsibilities: Provide remote IT support to customers, resolving complex technical issues. Address and troubleshoot issues escalated from the 1st Line Helpdesk team. Update and maintain our IT customer documentation and internal knowledge base. Offer support and training ...

client, a growing, technically driven MSP thats investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within … support team. The role is offered with a hybrid working pattern and is based at the companys offices which are easily accessible for the Barnet/Watford areas. Key responsibilities Act as the top-tier escalation point for complex incidents Lead the rollout + optimisation of NinjaOne RMM (automation, alerting ...