My client is a privately owned, ethical provider of IT and Cloud services, headquartered in the UK with a global reach. For over 16 years, they have been delivering innovative, secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with … a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will provide strategic leadership to a dynamic team of 1st, 2nd, and 3rd line support engineers (team of 5). Your role … will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven experience More ❯
My client is a privately owned, ethical provider of IT and Cloud services, headquartered in the UK with a global reach. For over 16 years, they have been delivering innovative, secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with … a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will provide strategic leadership to a dynamic team of 1st, 2nd, and 3rd line support engineers (team of 5). Your role … will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven experience More ❯
company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Specialist, the successful candidate will join a team of specialists where … you will be able to bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and … support tickets are updated daily with communications out to customers in line with the SLAs set on the ticket. Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language. Ability to More ❯
company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Specialist, the successful candidate will join a team of specialists where … you will be able to bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and … support tickets are updated daily with communications out to customers in line with the SLAs set on the ticket. Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language. Ability to More ❯
East Grinstead, West Sussex, United Kingdom Hybrid / WFH Options
Lloyd Recruitment - East Grinstead
Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so excellent communication and problem-solving abilities are essential. The role is well-suited to candidates from … are confident working across a range of modern IT environments. You'll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position, you must have hands-on experience troubleshooting hardware, software, and network issues, particularly … with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2nd line support requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange Online Supporting Azure services including Azure AD More ❯
Bracknell, England, United Kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
+ Hybrid Working 📍 Bracknell Hybrid | Must be UK-based with a valid driving licence Are you an experienced IT professional with strong MSP background and a passion for delivering high-impact infrastructure projects? We're hiring for an Infrastructure Project Engineer to join a growing Managed Service Provider (MSP) supporting … over 75 diverse clients across the Thames Valley. This is a hands-on, project-focused role where you’ll lead on installations, migrations, upgrades, and more—from scoping to final delivery. 🔧 What you’ll be working on: End-to-end infrastructure projects (cloud migrations, server builds, network upgrades) Microsoft … implementations (Exchange, SharePoint, Teams Voice, Intune) Azure environments (especially Virtual Desktops) Network design & config (Firewalls, VLANs, Switches – Unifi experience a bonus) Hyper-V and virtualisation platforms Cybersecurity and compliance-driven projects Internal tooling and service improvement initiatives (AI, automation, RMM) ✅ We’re looking for: 2+ years’ MSP project experience (must More ❯
High Wycombe, Buckinghamshire, South East, United Kingdom
100% IT Recruitment Ltd
line Infrastructure Support Engineer/4th line/Technical Specialist, to join a leading IT Support company providing the highest quality support to UK and international companies. This position is a mix of Infrastructure, IT Support and project work with key skills being: VMWare - building from scratch SAN - set-up … and manager - deep knowledge VEEAM or equivalent As well as these key skills, the 3rd line Infrastructure Support Engineer will require: Strong experience of virtualised environments including installation, configuration, and management. (VMware, Hyper-V etc). Expertise in Windows Server 2019 onwards. Expertise in physical server hardware architecture (HPE ProLiant … Dell PowerEdge) Expertise in network storage solutions - SAN/NAS (HPE SAN). Strong experience of Microsoft environments (ADUC, GPO, Certificate Services). Installing and configuring backup solutions. (Veeam etc) Microsoft 365 administration (Intune, compliance, security, licensing) Network awareness (Basic routing, subnetting, VLANs, Firewalls) Exposure to RMM solutions (N-able More ❯