1 to 25 of 72 Permanent Root Cause Analysis Jobs in the South East

stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that … Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information More ❯

end-users. Serve as the point of technical escalation for DDaT staff, providing leadership and aid in the investigation and diagnosis of complex IT issues and problems (e.g., via root cause analysis). Aide strategic planning for digital assets to ensure they remain fit for purpose and in support of the Trust's goals. 3. Stakeholder and … ability to communicate highly complex or multi-stranded technical information effectively to a diverse audience, including non-Digital managers, to facilitate understanding and secure cooperation. Desirable Experience in coordinating root cause analysis (RCA) or proactive trend analysis to investigate IT-related problems and review process failures, thereby minimizing future service interruptions. Demonstrated experience in evaluating new More ❯

key purpose of this role is to grow and protect the health of car supply through the entire life cycle. The Car Partner Solutions Specialist will be responsible for root cause analysis and participating in projects in line with the larger team's mission while working closely with partner teams, supply partners, and other stakeholders as needed. … maintaining quality for all functions. Support new feature and product launches through configuration of new content and rigorous testing processes. Perform research and investigation of car issues and drive root cause analysis to issue resolution. Maintain relationships with business-critical teams through regular partner contact and delivering valued services. Provide escalation support for various teams relating to … performance. Identify opportunities to improve operational efficiency through iterative tool and process improvements. Document processes and maintain team knowledge articles. Support projects and key initiatives through the collection and analysis of supporting data. Provide regular and ad hoc reports and analysis for internal and external partners. Experience and Qualifications: You have excellent problem solving and analytical skills with More ❯

and maintaining online ordering and automation platforms that we have built for our clients. The role will also involve performing testing the configuration of our products, major incident management, root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention. This position will support multiple bespoke applications developed in-house by LineTen … troubleshoot problems. Develop support plan to prioritise and resolve multiple issues Maintain daily logs of operational issues and maintenance activities. Document and keep Standard Operating Procedures (SOPs) updated. Perform Root Cause Analysis at the end of major or recurring incidents which can then be used for Problem Management Analysis of Incidents and Change Requests (BAU and More ❯

to-day stability and performance of our Azure data platform (Synapse, Databricks, ADF, Power BI). Act as the primary point of contact for incidents and outages — driving resolution, root cause analysis, and clear stakeholder communication. Define, implement, and enforce SLAs for critical pipelines, datasets, and reporting assets. Run FinOps forums with business stakeholders to improve cost … roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI More ❯

Ensure that all Test defects are captured and reported to the key stakeholders and proved an End to End resolution plan for such items Steer vendors during troubleshooting and root cause analysis activities Present Test progress reports to senior stakeholders in the customers organisation Create a final Test exit report and system deployment method of procedure documents … experience of multi vendor RAN network virtualizing solutions such as Open RAN is a plus Proven Operational hands-on troubleshooting in multivendor environments Exceptional technical problem identification ability and Root Cause Analysis coordination Excellent Defect handling across multiple vendor domain's. Excellent level of technical presentation, communication and planning skills. Ability to prepare & deliver complex technical concepts More ❯

each project.Prototyping: Actively engage in team-based prototyping activities, iterating design patterns and working closely with end-users to validate prototypes.Choose appropriate prototyping methods for the task at hand.Root Cause Analysis: Perform root cause analysis for production errors, developing software solutions to address issues and prevent recurrence. 6. Service Support and ReportingService Delivery: Provide expert More ❯

Job Description: AI Task Evaluation & Statistical Analysis Specialist Role Overview We're seeking a data-driven analyst to conduct comprehensive failure analysis on AI agent performance across finance-sector tasks. You'll identify patterns, root causes, and systemic issues in our evaluation framework by analyzing task performance across multiple dimensions (task types, file types, criteria, etc.). … Key Responsibilities Statistical Failure Analysis: Identify patterns in AI agent failures across task components (prompts, rubrics, templates, file types, tags) Root Cause Analysis: Determine whether failures stem from task design, rubric clarity, file complexity, or agent limitations Dimension Analysis: Analyze performance variations across finance sub-domains, file types, and task categories Reporting & Visualization: Create dashboards … design, rubric structure, and evaluation criteria based on statistical findings Stakeholder Communication: Present insights to data labeling experts and technical teams Required Qualifications Statistical Expertise: Strong foundation in statistical analysis, hypothesis testing, and pattern recognition Programming: Proficiency in Python (pandas, scipy, matplotlib/seaborn) or R for data analysis Data Analysis: Experience with exploratory data analysis More ❯

gas compressors, Generators, Gearboxes, Pumps and Motors, Their products offer superior performance and availability along with environmental benefits. Position Summary Selected candidate will participate and execute 1) Design and analysis of our systems, 2) Create the technical content for sales proposals, 3) Support the commissioning of new and existing systems. The candidate will interact with customers, serving as a … support and troubleshooting of systems, and continuous design improvements of products. Essential Job Functions Include Complete rotordynamic and control system analyses. Support mechanical and electromagnetic design process, including stress analysis, heat transfer analysis and electro-magnetic analysis. Use knowledge of Solidworks and SW Simulator to perform FEA analyses and support checking of drawings. Provide interface between rotordynamic and … or rotating equipment would also be preferred. Candidate will have working knowledge of XCEL, Solidworks, and FEA software. The candidate should have an academic background in mechanical design, stress analysis, heat transfer analysis, dynamics, electromagnetics, electronics, instrumentation, signal processing, materials, and control systems. The candidate should have experience with reviewing detail mechanical drawings and specifying dimensioning and tolerancing More ❯

of contact and escalation for contracted end customers Track performance of services and prepare reporting on SLAs & KPIs Produce regular management reports for customers and attend review meetings Provide analysis, feedback and actions based on trends, root cause analysis and other reports Manage service improvement plans, inclusive of formalised creation and ownership with end customers Working More ❯

CloudFormation, Terraform). Implement, and maintain comprehensive monitoring, logging, and alerting solutions to ensure system health and performance. Respond promptly and effectively to critical system alerts and incidents, performing root cause analysis (RCA) and implementing preventative measures. Manage and execute scheduled maintenance windows, coordinating necessary system updates, patching, and upgrades with minimal downtime. Provide out-of-hours More ❯

risks and enforce governance policies. Optimise performance and scalability of Salesforce infrastructure. Monitoring & Incident Management Establish monitoring and logging solutions for proactive issue detection. Respond to production incidents, conduct root cause analysis, and implement preventive measures. Collaborate with platform teams to resolve performance bottlenecks. Automation & Continuous Improvement Identify opportunities to automate manual processes within the Salesforce estate. More ❯

risks and enforce governance policies. Optimise performance and scalability of Salesforce infrastructure. Monitoring & Incident Management Establish monitoring and logging solutions for proactive issue detection. Respond to production incidents, conduct root cause analysis, and implement preventive measures. Collaborate with platform teams to resolve performance bottlenecks. Automation & Continuous Improvement Identify opportunities to automate manual processes within the Salesforce estate. More ❯

stakeholders in relation to cyber security issues/incidents providing clear descriptions and actions. Support the Cyber Security Operations Lead for security and privacy incidents, triaging events and performing root cause analysis to understand how incidents arise. Acting as the key contact and escalation point for the SOC and Thames Water Digital teams. Supporting out-of-hours More ❯

across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation … mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised … GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Ability to analyse complex technical and security issues, identify root causes and implement long-term mitigations. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Experience creating and maintaining security More ❯

to review SOC alerting in collaboration with SOC analysts to effectively triage and manage Tier 1 SOC alerts to the appropriate outcome. Experience with LDAP, and application traffic flow root cause analysis. Previous experience to identify root cause from (TBC for review - Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but More ❯

cloud cost governance, capacity planning, and performance tuning for efficiency and scalability. Strong grounding in ISO 27001, SAMA Cybersecurity Framework, and other regulatory requirements. Proven ability in incident management, root cause analysis, post-mortems, and embedding operational best practices across teams. Desirable skills: Experience with multi-cloud or hybrid cloud architectures. Exposure to global infrastructure expansion — including More ❯

best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements More ❯

best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements More ❯

risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into More ❯

technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges … drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead root cause analysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on More ❯

technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges … drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead root cause analysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on More ❯

specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with … assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify risks and opportunities for Field Operations. MAIN RESPONSIBILITIES: Deliver comprehensive analysis of reports and data to inform business decision-making and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete … ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct root cause analysis to identify trends and implement measures that mitigate future risks. Share skills and knowledge with colleagues to foster a supportive and knowledgeable team environment. Offer More ❯

and components for validation and testing purposes. Validate electrical designs through testing, ensuring that designs meet functional, performance and safety requirements. Identify, analyse, and resolve electrical system issues. Conduct root cause analysis to propose solutions and prevent future occurrences. Provide leadership, technical guidance and mentorship to junior engineers, fostering a collaborative and knowledge-sharing environment. Documentation and … is advantageous but not critical. Experience with safety procedures for high voltage systems (up to 1000V). Knowledge of communication protocols such as CAN & Ethernet. Experience with simulation and analysis tools for electrical systems. Knowledge of electric vehicle architectures, power electronics, and battery management systems would be advantageous. Familiarity with industry standards and regulations related to electric vehicles. Excellent More ❯

system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and root cause analysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders More ❯