Incident and Problem Lead
London, South East, England, United Kingdom
DS Smith
to capture trends, improve quality and drive continual service process improvements. Deliver and improve Service Management and ITIL best practice, taking ownership of incident quality control, working closely with SIAM, service desk and internal and external vendors. Utilise your experience in tooling, communication & workflow – working closely with the SIAM team to drive improvements in tooling, our communications (P1’s and More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted: