1 to 25 of 59 Permanent SLA Jobs in the South East

account administration experience Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Demonstrable experience with ITSM systems such as Freshservice, TOPdesk, ServiceNow or similar Desirable Skills Experience supporting end users across a variety of locations ...

appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work both independently and collaboratively to achieve individual and team KPIs. Ensure incidents and service requests are resolved within agreed ...

advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning ...

part of a team. Organised. Good at creating and keeping documentation up to date. Ability to prioritise workload in a fast-paced, SLA-driven environment Right to work in the UK and Full UK driving license and willingness to travel to customers sites. (Essential) Excellent communicator and interpersonal skills ...

their ability Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting ...

Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including ...

clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes Working closely with 1st line teams and escalating to 3rd line where appropriate Contributing to continuous service improvement, documentation and client ...

excellent opportunity for an analytical, detail-oriented professional who is passionate about data-driven decision making within a complex technology landscape. Key Responsibilities SLA, KPI & Performance Reporting Build and maintain dashboards, reports, and scorecards covering SLAs, KPIs, OLAs, and operational metrics. Monitor trends to identify risks, bottlenecks, and improvement opportunities. ...

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

incident management process, ensuring users are informed of the progress of their requests. Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process. Work individually and as a team to ensure that all individual and team KPIs ...

house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play ...

administration Support hardware, peripherals, and meeting room technology Escalate complex issues to 2nd line teams with clear documentation Deliver excellent customer service and maintain SLA standards Essential Skills & Experience Experience in a 1st Line IT Support role (MSP exposure beneficial) Working knowledge of Windows OS and Microsoft 365 Basic Active ...

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

work will include, but not limited to the following areas: Resolve a high percentage of first-line tickets at first contact in line with SLA targets Accurately log all customer contacts (phone, email, walk-up) as tickets with complete details Proactively manage open tickets, ensuring timely updates and closure Prioritise ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure ...

where necessary escalated to a 2nd or 3rd line support team member. Working within a team to ensure all calls are responded to within SLA targets & requirements. Building and maintaining Desktops/Laptops (HP & Dell). Ensuring that support tickets are dealt with promptly and appropriately. Reasonable understanding ...

delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking in IT projects includes upgrades and rollouts for new hardware and software Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/ ...

MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...