1 to 25 of 80 Permanent SLA Jobs in the South East

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. Act as the escalation point for complex technical issues and incidents. Oversee IT infrastructure, hardware, and cloud platforms including ...

Azure Administrator) and AZ-700 (Network Engineer) Experience with backup solutions and email migration tools Key Responsibilities: Resolve escalated technical issues within SLA Support Microsoft 365 and Azure migration projects Provide remote and occasional on-site support Maintain clear communication with clients and escalate when necessary Assist with provisioning ...

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

customers. Maintain technical accreditations and proactively develop skills. Participate in change management processes and shadowing activities. Requirements 3-5 years’ experience in a similar SLA-driven support role. Proven ability to deliver projects and complex changes. Strong knowledge of Cisco Switch/Router environments. Experience with technologies such as: Fortinet ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

processes must be documented to a high standard Providing customer facing reports for all customers on how the company systems have performed to SLA Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: CISCO hands on experience or training. (firewalls, switches & routers) Windows ...

support level Experience of supporting SME organisations in an IT support capacity, ideally in a managed services setting Familiarity with working in in SLA-driven environment to meet customer and contract expectations The Technical Skills Areas Relevant For This Role Includes Microsoft Office and 365 (inclusive of Azure, Intune, SharePoint ...

practices Monitor and optimise the performance of collaboration tools to ensure high availability and proactively addressing potential issues Resolution of incidents and requests within SLA Support of Major Incidents Develop Automation to streamline processes, drive efficiencies and enable shift-left strategies. Create, update and maintain high quality technical documentation ...

historic finance transactions, tenders, multi‐year projects). Support Azure cloud integration including AD, SSO, and MFA. Ensure compliance with disaster recovery plans and SLA monitoring. Provide user acceptance support for 450+ users. Collaborate with Unit4 consultants to ensure skills transfer and knowledge sharing. Work with senior stakeholders to advance ...

historic finance transactions, tenders, multi‐year projects). Support Azure cloud integration including AD, SSO, and MFA. Ensure compliance with disaster recovery plans and SLA monitoring. Provide user acceptance support for 450+ users. Collaborate with Unit4 consultants to ensure skills transfer and knowledge sharing. Work with senior stakeholders to advance ...

database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with ...

database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with ...

comfort of your home. This is a fully remote leadership role where youll manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation ...

Process in improving future issue resolution. Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA's) and Key Performance Indicators (KPI's). NOC Engineer - Key requirements: Possess some relevant NOC Engineering experience or similar experience of troubleshooting and fixing ...

Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

site and is looking to pay £550-£600 inside IR35. Key Responsibilities for the Infrastructure Engineer Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...