1 to 21 of 21 Permanent SLA Jobs in the South East with Remote Work Options

to be open to flexible working hours Tasks/Responsibilities Operational Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time more »

to speak to internal customers in a non-technical way manage 3rd party suppliers to ensure that incident resolutions are achieved within the agreed SLA sound knowledge of IT systems, network configuration, significant applications and desktop support solid understanding of incident management and ITIL principles excellent attention to detail, strong more »

SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »

SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »

Users connectivity to Windows 10, in addition to utilising Azure AD, SCCM and any voice comms. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use vehicle to travel more »

maintenance updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues Manage SLA's and develop service excellent by regularly attending internal and external service review meetings Develop and maintain strong relationships with both customers and suppliers to more »

complying to the ticketing processes * Triage and resolve, either individually, with the support of or supporting the wider team * Meet or exceed the customer SLA * Effective communication to the customer and within the team Infrastructure * A thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual more »

for this role includes: The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team. Audio and Visual assistance Comprehensive support of all executive related IT issues and problems Escalate more »

for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring more »

tickets, complying to the ticketing processes * Triage and resolve, either individually or with the support of the wider team * Meet or exceed the customer SLA * Effective communication to the customer and within the team Infrastructure * Develop a general understanding of IT infrastructure and how each of the elements interact * Monitoring more »

will be the same. You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following: SLA driven EPOS & IT Support into Hospitality, Retail & Healthcare outlets Diagnosis and rectification of EPOS, Networking, and IT issues IMAC - Install, Move, Add and Change of more »

will be the same. You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following: SLA driven EPOS & IT Support into Hospitality, Retail & Healthcare outlets Diagnosis and rectification of EPOS, Networking, and IT issues IMAC - Install, Move, Add and Change of more »

will be the same. You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following: SLA driven EPOS & IT Support into Hospitality, Retail & Healthcare outlets Diagnosis and rectification of EPOS, Networking, and IT issues IMAC - Install, Move, Add and Change of more »

training of your team, You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following: SLA driven EPOS & IT Support into Hospitality, Retail & Healthcare outlets Diagnosis and rectification of EPOS, Networking, and IT issues IMAC - Install, Move, Add and Change of more »

may be considered) 3-5 years’ experience supporting customers directly in a technical environment Soft Skills: Analyze complex technical challenges Deliver results and meeting SLA and Customer Success Goals Achieve personal work goals and objectives Participate in the achievement of Company and departmental goals and achievements Why join us? Working more »

Administration duties Setting up new accounts Building relationships with existing and new clients Advising the different services available Responding to enquiries within the stated SLA Benefits 28 days holiday plus 3 extra days for Christmas break Great working environment Free parking The flexibility of working remotely when needed Essential Skills more »

Infinigate Cloud Partner Portal such as guides and documentation • Proactively maintain the team internal mailbox and ensure all emails are logged and answered within SLA • Support your co-workers by handling internal questions and walk-ups, using other team members for assistance where neccessary • Proactively make every effort to understand more »

and scale of the department. • Uses appropriate planning and tools to succeed in own role and consistently meet KPI’s/OLA’s/SLA • Keep up to date with best practice in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance more »

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house back office application Diagnose and quickly resolve a more »

Teams as they deliver against incident, service request, monitoring and project workstreams. Ensure the effective logging, categorisation, prioritisation and escalation of all servicerequests within SLA Support the Service Desk Team to ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Ensure that all more »

On-Site ICT Level 3 Support Engineer Horsham or Watford Permanent The Level 3 Support Analyst role is to provide escalated contact to end users so they can accomplish business tasks. This includes logging, prioritising, documenting and actively resolving 2nd more »