26 to 50 of 62 Permanent SLA Jobs in the South East

this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. · A technical understanding at a high level for software and hardware. · Good interpersonal and communication skills. What’s in it for you more »

to negotiate ensuring the very best price is obtained at all times * Regular and effective communication with the rest of the team to ensure SLA, KPI’s and delivery dates are achieved * Produce detailed quotations and reports for new and existing customers * Provide realistic forecasting and closure information * Attend installations more »

function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »

freight security, and paperwork. Support ISO procedures and company values. THE IDEAL CANDIDATE… Proven experience in meeting operational targets as well as working to SLA's and KPI's Experience in adhering to budgetary restrictions and controlling expenditure Knowledge of Quality systems Health and Safety trained DG Awareness trained Fork more »

tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers of Windows operating system and associated technologies of peripherals and their maintenance – printers, scanners SLA focused and familiar with call management products with support procedures, scripts, and processes troubleshooting skills of Payment Card Industry (PCI) compliance would be desirable to more »

function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »

checked by senior staff. Answering the telephone, responding to emails and updating requests Provide first line analysis of all IT issues and ensure that SLA's are met Keep customers informed of the status and progress of tasks and update tickets Complete other service-related tasks as required by your more »

cases may also have been escalated from a lower priority if they have been unresolved for a prolonged amount of time, fallen out of SLA, or subject to requested escalation by the customer or management -Responsible for the trigger of the P1 workflow -To provide accurate and concise client communications more »

desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K more »

for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1’s, identifying training needs, and performance improvements and ensuring more »

promoting from within Access to continuous mentorship within the business with clear lines of communication with Directors Key Skills and Responsibilities Maintain the Service Level Agreement T&Cs Troubleshoot basic to intermediate AV and Video Conferencing issues Act as the secondary contact point for the clients contacting the helpdesk Balance more »

of €5m Experience in dispute and claims resolution both with the client and supply chain Experience in developing, interpreting and managing complex KPI/SLA models in service contracts Experience in the application of complex payment mechanisms and financial/contract reporting Data centre sector and facilities management experience (highly more »

Support Engineer (2nd line Windows O365 Azure VMWare) Epsom to £45k Do you have experience of supporting users within a Microsoft Windows/Azure environment? You could be joining an independent Building Society that specialise in savings and mortgages, in more »

where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »

Providing high level of customer service and building strong relationship Provide a service that ensures all key performance indicators (KPI)/service level agreements (SLA) are met. Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines. Requirements Commercial gas qualifications COCN1 CORT1 CIGA1 TPCP1 &1A more »

a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »

Schedule and monitor program activities to ensure timely completion, including follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service more »

5+ years' experience in a 2nd line position or similar 3rd line experience beneficial Excellent communication skills and experience working to project deadlines ensuring SLA's are met to ensure 'business as usual' for all customers. Hold industry qualification ideally either Microsoft or Networking focussed Full driving license The 2nd more »

ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of more »

will be implementing and monitoring business processes. Daily duties and responsibilities include SITS coding for both client and distributed access, deliver work within established SLA's for the Systems area and to develop enhancements to such standards collecting and developing complex IT functionality. You will also skill share to more more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote … support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »