2 of 2 Permanent Service Desk Team Leader Jobs in the South East

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY … week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in … helpdesk ticketing systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of the IT service desk, by managing the flow of support tickets and coordinating the activities of the support team. You will More ❯

every time, which is evidenced by our industry leading Net Promoter Score of 89. Role: This is a hands on role that will also involve management of a team of 3 service desk individuals, while also working proactively on the service desk including provisioning. Responsibilities include; Taking incoming calls from … the ticket life cycle, ensuring successful completion Carrying out ticket hygiene audits to ensure tickets are being noted and managed correctly, and within SLAs. Providing guidance to the team where improvements can be made (if required) Dealing with referrals and being the go-to person for colleagues when advice and assistance is required Acting as the main point … of escalation for partner/end user complaints, referring to the Partnerships, if needed Identifying and delivering training requirements to new starters, and supporting the existing team in upskilling their knowledge Completing and documenting 121s for the team Actively participating in and managing the monthly out of hours rota across the team, ensuring all More ❯