25 of 25 Permanent Service Manager Jobs in the South East

Service Desk Manager Egham £50,000£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking … driven and highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working … team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service … performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working … team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-establish... WKCL1_UKTJ ...

Customer Service Manager - Telecoms/VoIP Southampton - Office Based - Full Time £50,000 + Benefits A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team. You'll manage … team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team. This role is less about being deeply technical and more about running an efficient, high-performing support function. You'll oversee KPIs, ticket volumes, escalations ...

Role: Service and Operations Manager Location: London Salary: £45,000 - £60,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery … Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio ...

commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients rely on us to support business - critical environments where service quality, reliability, and professionalism are non - negotiable . As we continue to grow across the UK and internationally, having a high - performing , well … service desk is central to delivering an excellent customer experience. This role sits at the heart of our operations leading the service desk function, ensuring consistent service delivery, driving continuous improvement, and acting as a key point of contact between customers, engineers, and the wider business. Description ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...

Service Desk Manager Egham £50,000£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking … driven and highly organised manager to oversee the daily operational performance of their Customer Service Centre click apply for full job details ...

Service & Operations Manager (Charity) | London (Hybrid) | £60,000 – £70,000 Are you an experienced IT operations management professional who takes pride in simultaneously driving service improvement whilst delivering BaU and leading a small technical team, all while engaging confidently with non-IT stakeholders? This could … days per week in the office) with a competitive salary and strong benefits package. You'll lead day-to-day IT operations across service desk, infrastructure, and cybersecurity, with overall accountability for service quality, resilience, and continuous improvement. You'll manage a small team directly and oversee relationships ...

well-established organisation operating within a fast-paced commercial environment has partnered with the team at NET Recruit to search for an IT Delivery & Service Manager to join their growing internal technology function. This business has built a strong reputation for operational excellence, customer focus, and continuous … pragmatic approach to technology delivery. This position represents an excellent opportunity for an experienced IT professional to take ownership of delivery coordination, service operations, and supplier management across a busy internal IT function. The successful candidate will play a central role in improving visibility, accountability, and consistency across both ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

play a key leadership role in delivering secure, resilient, and high-performing IT services across a large organisation. This position combines technical leadership, service delivery, and strategic planning , making it ideal for a senior IT professional who can shape architecture, drive standards, and lead continuous improvement across infrastructure, systems … recruitment process, or if there's a preferred way for us to communicate, please let us know. Keywords: IT Manager, IT Services Manager, IT Support Manager, Infosec Manager, IT Lead, Head Of IT, ICT Lead, ICT Manager, Head ...

Title: Service Assurance & Support Coordinator Location: Reading (Hybrid) About the Role We are looking for a proactive and technically capable Service Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident … management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively from diagnosis through to resolution. Take ownership of in-life service assurance across broadband and connectivity services Manage and progress faults, incidents, and service ...

Opportunity We are working exclusively with a well-regarded and growing business to appoint an IT Service Desk Manager. This is a key leadership hire within a business that takes genuine pride in the quality of its service, its team culture and its commitment to doing things … part of a team that genuinely cares about both its people and its customers, this is worth a serious look. The Role The IT Service Desk Manager will lead and actively participate in the delivery of technical support across a team of 6 to 8 support staff ...

Responsibilities IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead. Technical Support - Provide hands-on support across hardware, software, networks, and user issues. Cloud Administration - Manage and maintain environments in AWS and Azure , including monitoring, access, and configuration. User Lifecycle Management … ensure smooth transition from outsourced services. Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential. Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows. Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful ...

discussion Attend client meetings as necessary Internal: Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries Monitor and identify patterns ...

Why Join This Opportunity? Join a high‐growth, pre‐IPO digital business with strong momentum across regulated UK sectors Sell a proven, market‐leading digital platform with an established client base of 100+ organisations Uncapped ...

makes a difference, we’d love to hear from you! Key responsibilities of our Technology Services Assistant Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent … complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide ...

makes a difference, we'd love to hear from you! Key responsibilities of our Technology Services Assistant Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent … complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide ...

governance meetings and executive supplier reviews. Supplier Performance Monitor supplier performance against agreed KPIs and SLAs. Identify performance issues and drive improvement plans. Review service trends, risks, and escalations. Ensure suppliers are delivering agreed outcomes and service quality. Commercial Management Maintain visibility of technology supplier spend and commercial … supplier risks. Ensure supplier contracts include appropriate controls and obligations. Continuous Improvement Maintain and track supplier improvement initiatives. Use performance data, risk trends, and service insights to drive better outcomes. Provide regular reporting and recommendations to leadership. Skills & Experience Essential Experience in Supplier Management, Vendor Management, Commercial Governance ...

TRL is a world-leading provider of software and services for the transport and mobility sectors. We are on a mission to create cleaner, more efficient, and universally accessible transportation. We believe that safe, reliable ...

Migrant Help have an exciting opportunity to recruit a Technology Services Assistant Manager to join our team! Location: Dover (hybrid) Contract: Permanent Salary: £43,000 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services ...