15 of 15 Permanent Support Manager Jobs in the South East

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager … role within the UK Customer Success Office, where you'll lead from the front-guiding and inspiring a team to consistently exceed expectations. What You'll Be Doing As Support Manager, you will oversee daily operations of the support function, ensuring every customer receives consistent, high-quality service. Your key responsibilities will include: Leading, mentoring, and developing … This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading customer support or service delivery teams in a dynamic, customer-focused setting. A strong background supporting ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture More ❯

about the Company An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries. Info about what the Global Customer Support Manager role entails The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and … China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and … point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate. Requirements of a Global Customer Support More ❯

Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support … bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing … Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. • Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring … smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of More ❯

IT Support Manager Location: London (Hybrid – Minimum 3–4 Days in Office) Posted by Harkaye Core Talent Harkaye has partnered with a fast-paced and forward-thinking law firm to appoint an experienced IT Support Manager to lead their internal technology support function. This is a leadership position within a growing team, ideal for someone … hands-on and confident in managing people, process, and performance. The successful candidate will oversee a team of five and be responsible for delivering a reliable and responsive IT support service to a busy professional user base. Key Responsibilities Manage the day-to-day operations of the IT support team, ensuring timely resolution of incidents and requests Provide … met Deliver IT inductions and training for new users Implement and enforce best practices for endpoint security and user access control Collaborate with third-party vendors where necessary to support system uptime and service quality Contribute to IT planning and small-scale improvement projects as the business continues to scale Requirements Demonstrable experience in a senior IT support More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service … meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support Managers across More ❯

ICT Support Manager London, W2 £44,000 Pension As an ICT Support Manager is required to provide 1st and 2nd level support in a busy organisation with multiple users, good hardware and software knowledge is required. Some of your duties will include: Managing, organising and evaluating IT systems and electronic data operations Installing and configuring More ❯

Operations Technical Support Manager Pitstone, Tring, Hertfordshire c.£55,000 Benefits: 8% Bonus, Excellent Pension, 33 (25+8) Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: Continuous Improvement, LEAN, Six Sigma, SPC, FMEA, Production Machinery, Tooling, Kaizen … motors for aircraft propulsion. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The Role As Operations Technical Support Manager at Safran Electrical & Power you will support the Operations Transformation Lead and be accountable for implementing strategies to optimize workflow, reduce costs and enhance our overall … and machinery are operational and efficient Implement and maintain an effective tooling management system Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets Provide technical support to the operations team, ensuring that the processes and systems run efficiently Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements Develop and implement More ❯

Birchwell Associates is pleased to be recruiting for an experienced Support Manager to lead a high-performing support team within a growing customer success function. This is an excellent opportunity for a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for … day-to-day team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in … Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data flows, and integrations Ability to More ❯

Practice Support Manager - Leading Media & Entertainment Law Firm London Up to £65,000 Hybrid (3 days office/2 days remote) Join one of the UK's most respected names in Media & Entertainment law, as they continue their exciting growth journey. They're looking for a motivated, people-focused leader to manage a talented team of 27 PAs … and Administrative Assistants. This is your chance to step into a Practice Support Manager role at a prestigious firm - whether you're already managing a support team or ready for your next big career move. What you'll be doing: Leading and developing a high-performing team of PAs and Admin Assistants Working closely with the Director … of People & Culture, COO, and Innovation team Playing a key role in rolling out new technology, including cutting-edge AI legal software Managing performance and ensuring smooth, efficient support across the business What they're looking for: Strong legal sector experience (essential) Proven leadership or supervisory skills A confident, approachable style - able to guide and encourage Organised, proactive, and More ❯

We're looking for a proactive and technically capable CRM Support Manager to join my Milton Keynes based client on a 6-month fixed-term contract. With flexible hybrid working of two office days a week, this role puts you at the centre of supporting and optimising business-critical systems. If you're experienced in leading application support, comfortable managing a small team (of 2) and have solid expertise in Microsoft Dynamics 365 CRM, this is a fantastic opportunity to make an immediate impact. Key Responsibilities: Support and guide colleagues in using Dynamics 365. Oversee ServiceNow tickets and ensure issues are resolved promptly. Ensure business systems are used effectively and efficiently. Manage change requests and work More ❯

Job Title: Support Worker Team Manager Location: Kent Salary : £37,279-£52,302 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Support Worker Team to oversee the Support Worker Team, ensuring high-quality support for care … leavers and unaccompanied young people transitioning to independent living. The manager provides guidance to staff, monitors care plans, sets Key Performance Objectives (KPOs), and ensures compliance with relevant legislation and contractual requirements. Key Responsibilities: Plan and prioritise tasks to complete 1-to-1s, performance reviews, and care plan monitoring. Manage and support a team of Support Workers … capability, and provide field cover as needed. Liaise with stakeholders including local authorities, NHS, Police, and other agencies. Ensure staff training and development align with regulatory and contractual requirements. Support young people transitioning to independent living, including life skills development. Maintain accurate, up-to-date care plans and service records. Promote safeguarding and respond to concerns in accordance with More ❯

Business Development Support Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Business Planning Director, the Business Development Support will play a key administrative role within our Asset Management division, supporting Business Development, Bid Management and Marketing teams on a number of exciting bids, projects and initiatives. This is … days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually ~ Company pension scheme ~ A range of family friendly policies ~ Occupational health support and wellbeing Portal ~ Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they … that our teams should reflect the diverse experiences and backgrounds of the communities we support. #LI-Hybrid Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people More ❯

seven years. The Opportunity: Join a business that truly dominates the market in its solution space. It already works with over 80% of its target market! Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on … role! This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

locations in UK, Europe & US with over 300 members of staff. This a brand new opportunity born out of growth and demand and is an ideal role for experienced support managers who value modern tech, flexibility and career progression opportunities. What's on offer - Salary - Competitive D.O.E - Hybrid working - 3 days a week on site in Hemel. - Excellent W … role - Benefits pack - includes private healthcare, pension contribution, wellbeing schemes etc - Excellent career progression and skill up ops What do I need? - Experience in IT/Software/ERP support with ability to assist with escalations - Strong management experience - leading teams, mentoring junior staff, driving KPI's, completing line management duties etc. - Customer focused - Can identify issues at source More ❯