12 of 12 Permanent Support Manager Jobs in the South East

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The … main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle. … Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work. Manage spares stock levels and support procurement when additional components are required. Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are More ❯

IT Support Manager - £40,000 - MSP - Gillingham We are recruiting for an IT Support Manager on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of … service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP … DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively with More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office … is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain up-to-date records using … secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock levels and support procurement when additional components are required.Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are managed and met.Track recurring issues and trends, implementing corrective More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology — all supported by exceptional customer service. We’re looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where you’ll be responsible for ensuring our support teams deliver a world … class service, meeting SLAs and driving customer satisfaction. You’ll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support More ❯

Operations Technical Support Manager Pitstone, Tring, Hertfordshire c.£55,000 Benefits: 8% Bonus, Excellent Pension, 33 (25+8) Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: Continuous Improvement, LEAN, Six Sigma, SPC, FMEA, Production Machinery, Tooling, Kaizen … motors for aircraft propulsion. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The Role As Operations Technical Support Manager at Safran Electrical & Power you will support the Operations Transformation Lead and be accountable for implementing strategies to optimize workflow, reduce costs and enhance our overall … and machinery are operational and efficient Implement and maintain an effective tooling management system Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets Provide technical support to the operations team, ensuring that the processes and systems run efficiently Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements Develop and implement More ❯

Job title: Integrated Logistics Support Manager Location : Cowes - Isle of Wight - Part time & accruing hours available. Please let us know if you would like to discuss these options Salary: Up to £65,000 plus bonus, (dependent on skills and experience) What you’ll be doing: Lead the Radar ILS and Technical Publications functions, overseeing a team of radar … team development, and annual performance management Act as the focal point for all ILS-related activities, providing ILS technical solutions across a variety of projects (development and in-service support) as well as acting as ILS lead in complex bid/proposals when required Collaborate closely with Programme Managers to ensure ILS Service Level Agreements agreements are met and … that the ILS team provides timely and effective support across multiple projects Ensure ILS team maintain export control service provision to projects where required Support customer meetings for in-service support contracts when required, representing the business needs Oversee performance monitoring of in-service support solutions, ensuring key performance indicators (KPIs) are achieved and continuous improvement More ❯

Stonewater are seeking an IT Solution Support Manager someone to manage a team of analysts to deliver the customer promise by ensuring an excellent level of service is provided to our customers and that application service availability meets the organisations service level requirements. You will provide expert support, advice and guidance on business applications and systems and … ensure they are fit for purpose, stable, and ensure continuous improvement in performance and value for money within the Solution Support function, in line with the Stonewater IT strategy. Acting as a thought leader on our selected business solutions, researching and reviewing industry best practice and upcoming changes to technology, you will configure and manage software, technologies, and controls … and support internal teams and suppliers in the secure configuration of software and systems. This role will be at the forefront in ensuring the availability of the business applications whilst also supporting the changes necessary for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or More ❯

Application Support Manager - ERP Dynamics 365/Nav/BC We are currently working in partnership with a new client who are looking for an experienced Business Application Manager with specific ERP knowledge around MS Dynamics 365/NAV/BC. Job Objective To ensure the effective management and continuous improvement of existing commercial business applications and … tools, contribute to the modernisation of core business systems, and provide reliable support and coverage for the Head of IT as part of a collaborative and forward-thinking team. Key Responsibilities: Maintain and support the day-to-day operation of commercial business application systems, ensuring efficient data processing and system performance. Collaborate with the Head of IT to … plan, specify, select, and implement upgrades to core business systems and the adoption of new technologies. Liaise with external support partners to maintain system stability, performance, and overall effectiveness. Essential Skills: ERP Systems Expertise: Proven experience with recognised ERP platforms—preferably Microsoft Dynamics NAV/Business Central—including system implementation, configuration, ongoing maintenance, user support, and operational IT More ❯

This isnt your average support job. You wont be stuck resetting passwords all day. Youll be the go-to for all things IT and infrastructure across a growing managed services provider. They're already delivering hosted VoIP, broadband, cloud and M365 to a loyal base of business customers across the UK. Now they need someone technical and ambitious to … step in and own the support function. Youll handle support across internal systems and external clients. Fix the problems. Improve the process. Build the structure. And when it makes sense, start building a team around you. What youll be doing Running the day-to-day support across hosted services, VoIP, broadband, firewalls, cloud and Microsoft 365 Dealing … place runs properly Creating simple, useful documentation Working directly with the Technical Director and getting stuck into new ideas and improvements What you'll need Strong experience in IT support, ideally within a telecoms, ISP or MSP environment Confident across Microsoft 365, Active Directory, remote support, and basic networking Comfortable with firewalls, routers, switches and hosted VoIP platforms More ❯

Job Title: Support Worker Team Manager Location: Kent Salary : £37,279-£52,302 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Support Worker Team to oversee the Support Worker Team, ensuring high-quality support for care … leavers and unaccompanied young people transitioning to independent living. The manager provides guidance to staff, monitors care plans, sets Key Performance Objectives (KPOs), and ensures compliance with relevant legislation and contractual requirements. Key Responsibilities: Plan and prioritise tasks to complete 1-to-1s, performance reviews, and care plan monitoring. Manage and support a team of Support Workers … capability, and provide field cover as needed. Liaise with stakeholders including local authorities, NHS, Police, and other agencies. Ensure staff training and development align with regulatory and contractual requirements. Support young people transitioning to independent living, including life skills development. Maintain accurate, up-to-date care plans and service records. Promote safeguarding and respond to concerns in accordance with More ❯

Infrastructure Support/Technical Team Manager £40000 - 48000 GBP 5% bonus Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Infrastructure Support Team Manager Flexible | Up to £48,000 + 5% Bonus | Career-Defining Opportunity Are you an experienced people leader with a background in IT infrastructure support? This is a standout opportunity … progression Work-life balance : Family-first culture, flexible hybrid working, no on-call duties Hours : Monday to Friday, 37-hour working week Who we're looking for: Proven people manager : You've successfully led technical teams, carried out performance reviews, and driven workflow improvements Strong communicator : Able to generate and present clear reports to senior stakeholders, with an eye More ❯

Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000About the companyOur client is a well-established Managed Service Provider based in Central London.Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities Client Interaction: Engage … directly with clients, offering solutions and support for IT-related issues.Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.Networking Expertise: Work with TCP/IP, VLANs, and various networking … hardware-ideally UniFi, Aruba, and Cisco.Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.Candidate Requirements Essential Skills and personal qualitiesCommunication Pro: Exceptional written and verbal communication skills.Tech Savvy: Experience with managing both PCs and Macs in a business environment.Cloud and Software: Familiarity with managing Office More ❯