AV Technical Incident Manager
Surrey, South East, United Kingdom
Jacobs Massey
amount of time, fallen out of SLA, or subject to requested escalation by the customer or management -Responsible for the trigger of the P1 workflow -To provide accurate and concise client communications with regards to ticket updates and management including specific reporting to Service Account Managers and Service Delivery Managers … and commitments, this will include working with Suppliers & Manufactures/global Partners as well as key personnel. -Responsible for the P1 ticket process and workflow, including Development of ongoing Service Improvement Plans and initiatives for the P1 process and workflow. -Assist in the development of processes to constantly improve service more »
Employment Type: Permanent
Salary: £60,000
Posted: