1 to 3 of 3 Permanent Systems Management Server (SMS) Jobs in the South East

with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and … research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and more »

the reliability and performance of our services. What you'll do Manage change control (i.e. software release, application upgrades, improvements backlog) Access request management & resolution of soft application issues Engaging Adobe and other 3rd parties for resolution of complex application … issues Adobe Campaign configuration changes (i.e. Metadata, user accessible reports, OBTM disposition codes) Incident Triage with suppliers for; Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training … internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and more »

be reporting to the eCRM Manager and assisting our eCRM executive in day to day tasks such as collating information from various teams, scheduling SMS & Email campaigns and general admin tasks, allowing you to grow experience within eCRM. eCRM is Electronic Customer Relationship Management. We currently use two main forms … of digital communication; SMS and Email, to communicate with our consumer once they have signed up to our database. We keep them up to date with our latest offers, news and promotions. What you'll be getting up to: Assisting the eCRM executive in planning monthly send schedules for our … SMS and Email campaigns. Building relationships within our Revenue teams allowing you to collate information from team members to help successfully optimise campaigns. Understanding and utilising our in-house scheduling and reporting systems. Building and maintaining a strong understanding of internal processes and compliance requirements. Analysing basic data to assist more »