Customer Service Center Agent
- Hiring Organisation
- Penguin Solutions
- Location
- East Kilbride, Scotland, United Kingdom
incidents by following agreed processes. This role may require additional duties and/or assignments as designated by management Qualifications Qualification or experience in ServiceNow CompTIA A+ (fundamentals of IT support) or working towards this qualification. Microsoft Certified: Modern Desktop Administrator Associate would be desirable. Any qualification in Microsoft applications …/Mac, Microsoft 365 and AD though RDirectory. Basic networking knowledge including an understanding of DNS, DHCP, VPN and Wi-Fi. Familiarity with ServiceNow and ITIL processes (Incident, Request, Change). Basic scripting experience (PowerShell and Excell for automation) Familiarity with IT cloud platforms (Azure AD, Intune, Endpoint Manager, SCCM ...