Kingston Upon Thames, Surrey, England, United Kingdom Hybrid / WFH Options
Reed
1st Line Support CustomerService Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Day-to-day of the role: Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone. Occasionally assist with the configuration … by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within a service provider environment. Familiarity … with cellular network environments is advantageous. Experience with Zendesk or similar customerservice software is beneficial. Strong customerservice and time management skills. Excellent written and verbal communication skills in English. High attention to detail with the ability to see tasks through to completion. Ability to work independently while effectively engaging with internal and external stakeholders. More ❯
when implementing system changes. Ensure compliance with Trust policies, data protection, and clinical safety standards. Deliver training and guidance to end users as required. Communication and Working Relationships Internal Service Directors/Heads of Service/Matrons Business Managers Pharmacy Managers Clinical and Administrative Staff Planning and Performance Team Information Teams ICT Staff External Service Users System … Familiarity with ITIL practices Experience with T-SQL, HL7 messaging standard Knowledge of NHS operational frameworks Experience in clinical environments and business process mapping Knowledge and Skills Essential Strong customerservice orientation Excellent communication and presentation skills Logical problem-solving and root cause analysis Ability to prioritise and manage workload under pressure Effective negotiation and influencing skills Self … motivated and proactive Strong team collaboration across clinical and business departments Experience maintaining business-critical systems in compliance with legal standards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring More ❯
a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. The position will focus on customer support for school finance systemsand progress to more proactive, 'expert' support over time. There are clear routes for career progression and development - our software support agents have gone on … expertise to investigate technical issues and escalate to higher support tiers if needed. Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date. Generally, provide exceptional customerservice to your customers, ensuring that they feel happy and satisfied and get the most … organisation skills Good diagnostic/problem-solving skills Excellent communication skills both written and verbal Professional working attitude Good time management and priority handling Ability to work in a customer-facing environment 'Bromcom is an Equal opportunities Employer More ❯
to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service. Knowledge and Skills: IT network design skills, knowledge and experience IT troubleshooting skills, knowledge and experience IP CCTV system design skills, knowledge and experience (desirable) IP CCTV troubleshooting More ❯
to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service. Knowledge and Skills: IT network design skills, knowledge and experience IT troubleshooting skills, knowledge and experience IP CCTV system design skills, knowledge and experience (desirable) IP CCTV troubleshooting More ❯
to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service. Knowledge and Skills: IT network design skills, knowledge and experience IT troubleshooting skills, knowledge and experience IP CCTV system design skills, knowledge and experience (desirable) IP CCTV troubleshooting More ❯
used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture. Responsibilities: Customerservice: Work with the Line Manager or Network manager to ensure that the schools are … able to cope with change including travel to a variety of schools. Able to work independently and good at planning and organising your own time. Excellent team player. Excellent customer services skills. Working hours: 37.5 hours per week, Monday to Friday, 8am – 4:30pm. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE More ❯
We are looking for a Business Development Manager to join a facilities management company based in Orpington. Split between the Head Office in Orpington, and customer sites in central London, this opportunity would suit an established sales leader with experience within Hard Services. An outline of the role: To improve market position and achieve financial growth. Define long-term … organisational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals, and maintain extensive knowledge of current market conditions. Find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. Assist in managing existing clients and ensure they stay satisfied and positive. Maintain client relationships and … to succeed The ability to work as part of a collaborative team Experience within sales in the Hard Services industry Experience in driving sales and generating new leads Excellent customerservice skills The salary for this role is up to 60,000 plus an uncapped commission structure. Please get in touch with Ella at (url removed) for more More ❯
Company: My client is an independently owned, Managed service provider in Surrey.They have built an enviable client base over the years and are looking to expand their business and product offerings to their clients. Their dynamic approach to IT support and excitement in the industry sets them apart from other businesses in their class! With innovative technologies at their … finger tips, the business has diversified with many new product and service offerings over the years and as such, the need to increase the team has never been more prevalent. The Opportunity: Working as an IT Support engineer You will be providing 1st and 2nd line support to a diverse network of existing clients You will be the ‘voice … work on the setup/repair of computers and peripherals as well as rebuild existing installations The Successful Candidate: A genuine interest in IT Experience over qualifications is KEY Service desk experience Ideally have IT qualifications such as MCP, MCDST, Network+ Excellent verbal and written skills A team member, someone that will go the extra mile, energetic, eager to More ❯
Holidays This is a superb opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base of Verification Field Engineers in the UK. … opportunity for an experienced field engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites. Verification Filed Engineer Responsibilities: The role is varied, and no two days will be the same. You will need to be able to demonstrate experience and understanding in … customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust More ❯