2 of 2 Permanent Incident Management Jobs in South London

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

culture of accountability and clarity. Own and drive security, reliability and scalability objectives to ensure our production systems are secure, highly available and fault tolerant. Oversee operational excellence, including incident management, root cause analysis, and continuous improvement of system reliability. Refine and evolve platform processes, such as deployment pipelines, change management, and observability practices, to drive speed … ansible for IaC, our CI/CD uses GitHub Actions, our observability is provided via Datadog and we increasingly orchestrate our workloads using K8's. Skilled in agile delivery, incident management, and balancing operational priorities with longer term company objectives. Thought leadership such that you can engage confidently with engineers on design decisions, architecture, and trade-offs. Benefits More ❯