you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line … rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive … What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft365 ecosystem – Support and configuration of Exchange More ❯
a well-rounded Cloud and Cybersecurity professional-working with real impact, across both UK and global operations. The Role: Assist in setting up and maintaining secure cloud platforms (Azure, Microsoft365) Monitor and support cybersecurity tools and endpoint protections Work on IT infrastructure projects and support documentation Respond to helpdesk tickets across UK offices and occasionally internationally … Support data gathering for audits (ISO 27001, Cyber Essentials Plus) The Person: Exposure to Microsoft Azure (VMs, Intune, Entra ID) Basic PowerShell or scripting knowledge Awareness of cybersecurity compliance (GDPR, ISO 27001) Understanding of networks (TCP/IP, firewalls, VPN) Reference Number: BBH260549 To apply for this role or to be considered for further roles, please click 'Apply Now More ❯
opportunities. Advocate for clients internally, ensuring their needs are met. What We re Looking For Proven Account Management experience in IT (MSP experience highly desirable). Strong knowledge of Microsoft365, Office, Windows, and Windows Server. Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks). Familiarity with PSA and monitoring tools (Autotask, N-able More ❯
infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all … Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and MicrosoftOffice Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. More ❯
tickets, ensuring timely resolution. Escalate issues when required while maintaining clear communication with customers. Skills & Experience Previous experience in a 2nd line/desktop support role. Knowledge of Windows, Microsoft365, Active Directory and general networking. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Clean UK driving licence company van provided for travel More ❯
organisational skills Ability to work independently with minimal supervision DESIRABLE SKILLS: Certifications in Gallagher security systems Advanced Health & Safety training (SSSTS, Petrol Passport) Project management & supervision experience Experience with Microsoft365 (SharePoint, Field Service) SALARY/BENEFITS Competitive Salary of up to £45,000 DOE Opportunities for career progression Training & Development Programs Company Van + Tools If More ❯
New Malden, Surrey, United Kingdom Hybrid / WFH Options
Aztrum
materials and digital assets. Requirements 2+ years B2B marketing with proven campaign success. Skilled in CRM, marketing automation, CMS, and analytics (e.g., GA4, SEMrush, HubSpot desirable). Proficient in Microsoft365, especially Excel (tested at interview). Proactive, detail-oriented, and able to juggle priorities. Benefits 28 days holiday (+1 per year served). Extra Christmas/ More ❯
New Malden, Greater London, United Kingdom Hybrid / WFH Options
Aztrum
materials and digital assets. Requirements 2+ years B2B marketing with proven campaign success. Skilled in CRM, marketing automation, CMS, and analytics (e.g., GA4, SEMrush, HubSpot desirable). Proficient in Microsoft365, especially Excel (tested at interview). Proactive, detail-oriented, and able to juggle priorities. Benefits 28 days holiday (+1 per year served). Extra Christmas/ More ❯
Skills & Experience (Essential): 3+ years in IT support, with at least 1 year in a senior role Strong knowledge of Windows and Mac OS Microsoft administration (Windows Server, O365, Azure, Intune, Entra ID) Networking: DHCP, DNS, TCP/IP, VLANs, switching, wireless Strong knowledge of Microsoft applications Enhanced DBS (mandatory) Desirable: IT certifications MIS systems experience (e.g. SIMS More ❯
on role where no two days are the same! Key Responsibilities: Responding to IT helpdesk queries via phone, email, and in person Troubleshooting hardware and software issues (Windows, Office365, etc.) Setting up laptops, desktops, printers, and mobile devices Managing user accounts and permissions through Active Directory Supporting video conferencing systems and meeting room tech Documenting fixes and … third-line support when needed What We’re Looking For: 1+ year of experience in an IT support or helpdesk environment Strong knowledge of Windows 10/11, Office365, and basic networking Excellent communication and problem-solving skills A proactive attitude and willingness to learn Experience with Active Directory and ticketing systems is a plus Relevant IT … certifications (CompTIA, Microsoft, etc.) are desirable What’s On Offer: £26,000 - £32,000 depending on experience Training and development opportunities Collaborative team with regular knowledge-sharing sessions Modern office in the heart of Central London Employee perks including social events, wellness initiatives, and more If you’re passionate about tech and love helping people, this could be the More ❯
and troubleshooting skills - gained through study or practical experience. Confident communicator, able to explain technical issues clearly to non-technical users. Good knowledge of MicrosoftOffice/Office365; experience with Dynamics CRM or Business Central is a bonus (training provided). Proactive, friendly, and eager to learn. Full UK driving licence preferred (travel between sites required More ❯
and troubleshooting skills - gained through study or practical experience. Confident communicator, able to explain technical issues clearly to non-technical users. Good knowledge of MicrosoftOffice/Office365; experience with Dynamics CRM or Business Central is a bonus (training provided). Proactive, friendly, and eager to learn. Full UK driving licence preferred (travel between sites required More ❯