in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both … of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and … in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or MicrosoftMore ❯
due to their size and projects currently available. Location: Croydon Hours: 37 hours per week, Monday to Friday Benefits: Continuous professional development using industry recognised qualifications such as Microsoft, ITIL, COMPTIA etc. 25 rising to 30 days holiday (plus bank holidays). A local government pension scheme. Opportunity to work with continually new and emerging technologies. Allowance program … career with an organisation that is dedicated to transforming lives and learning. The successful candidate: Will have previous IT Support experience. Will ideally have IT qualifications such as Microsoft Certifications – MCP, MCDST, MCSA etc. Knowledge of Windows, Windows Desktop, Active Directory, MicrosoftExchange etc. Experience of working within the education sector will be given More ❯
infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while … to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and … have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g. More ❯
to minimise downtime and maintain smooth operations. As our IT Infrastructure Analyst, wed like you to have strong expertise in cloud and on prem backend services, including Azure, Exchange, Intune, SharePoint, and cloud services. With a detailed understanding of Microsoft Active Directory; Desktop and Server Operating systems and of Microsoft System Management Tools, youll More ❯
minimise downtime and maintain smooth operations. As our IT Infrastructure Analyst, we’d like you to have strong expertise in cloud and on prem backend services, including Azure, Exchange, Intune, SharePoint, and cloud services. With a detailed understanding of Microsoft Active Directory; Desktop and Server Operating systems and of Microsoft System Management Tools, you More ❯
