Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding/offboarding, email setup, endpoint … people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10/11, Mac OS, mobile devices (iOS/Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP/IP, VPN, VLANs, SMB, basic routing/switching Endpoint protection … London (e.g. Kent, Surrey, or London) Full UK Driving Licence Right to work in the UK (we cannot offer sponsorship) Desirable (Not essential) Experience working in another MSP Microsoft or CompTIA certifications (AZ-900, MD-102, A+, N+, etc.) Familiarity with security tools and backup systems (e.g. Acronis, Veeam) Previous customer-facing experience in technical support What is More ❯
Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding/offboarding, email setup, endpoint … people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10/11, Mac OS, mobile devices (iOS/Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP/IP, VPN, VLANs, SMB, basic routing/switching Endpoint protection … London (e.g. Kent, Surrey, or London) Full UK Driving Licence Right to work in the UK (we cannot offer sponsorship) Desirable (Not essential) Experience working in another MSP Microsoft or CompTIA certifications (AZ-900, MD-102, A+, N+, etc.) Familiarity with security tools and backup systems (e.g. Acronis, Veeam) Previous customer-facing experience in technical support What is More ❯
3rd-line support and mentor junior team members. Resolve complex technical escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical … projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC More ❯
in person, able to fit into a fast paced, dynamic environment with a 'can do attitude' and ability to build relationships across different levels of the business Advanced Microsoft Excel skills Excellent time management, attention to detail and follow-up skills. Ability to work autonomously and contribute to team objectives. Proficiency in Microsoft Office and data … management tools About Accelerant Accelerant is a services and data platform for the specialty insurance market. Our mission is to align incentives across the ecosystem. Our Risk Exchange harnesses advanced data analytics and AI to reduce information asymmetries and operational barriers. We connect expert underwriters with risk-capital partners, turning decades-old, siloed processes into data-rich insight More ❯
