1 to 2 of 2 Permanent Problem Management Jobs in South London

you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make … sure that CMDB (change management database)/documentation is kept up to date and fit for purpose. Ensure work is carried out to the appropriate quality and company standards and timescales. Deploy and maintain corporate standards. Any additional duties & responsibilities that may reasonably be expected to be undertaken. Carry more »

the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to … and request fulfilment with the users of the Trust. Monitor and manage user requests and incidents, escalating customer survey satisfaction responses if required. Line Management of the IT Service Desk Operatives/Analysts providing call handling management and 1st Level technical support. Provide empowerment, coaching and motivation to … SPOC) o Single Point of entry o Single Point of exit o Easier for customers o Streamlined communication channel. o Incident Control: Life-cycle management of all service requests o Communication: keeping customers informed of progress and advising on workarounds Key Performance Indicator (KPI) establishment and reporting Supervise the more »