3 of 3 Permanent SLA Jobs in South London

compliance documentation aligned with EA and security standards. Annual budget, forecast, and cost optimisation plan. KPIs & Success Measures Service availability, stability, and performance (SLA/SLO achievement). Cycle time and quality of small-change execution. Reduction in incidents and faster MTTR. Change success rates and reduction in service impacting ...

support within data halls Managing ServiceNow requests and workflow queues Supporting permit systems (e-permit/TCM) Escalating incidents and ensuring timely resolution Maintaining SLA/KPI compliance across all activities Working closely with Shift Leaders and site management You'll also play a key role in maintaining standards across ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...