1 to 25 of 35 DemandTrendPermanent Customer Service Jobs in South Wales

Customer Service Team Lead Remote UK 35,000 - 40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

We’re seeking a detail-oriented, customer-focused individual to join our operations team for 12 month FTC. This role combines customer service, incident logging, and administrative support to keep day-to-day processes running smoothly. Key Responsibilities: Handle customer enquiries and complaints with professionalism and empathy Communicate clearly with colleagues, managers, and external partners Maintain … and report equipment breakdowns, incidents, and accidents promptly Meet tight deadlines while staying calm and focused What We’re Looking For: Strong attention to detail, even under pressure Excellent customer service and complaint-handling skills Confident written and verbal communication with a diverse audience Ability to adapt quickly and work well as part of a team Additional Information More ❯

technically-minded Technical Support Operative to join our team and help our customers resolve product issues with confidence and care. If you’re passionate about technology, problem-solving, and customer service, this is your chance to make a real impact! As a Technical Support Operative, you’ll be the go-to expert for diagnosing and troubleshooting product software … chat, guiding them through solutions and escalating complex problems to internal teams when needed. You’ll be part of a fast-paced, collaborative environment where your technical skills and customer-first mindset will shine. What’s in it for you? · Competitive Salary · Up to 10% Bonus for performance · Holiday Benefits: 25 days holiday + public holidays, with a holiday … simultaneously What We’re Looking For: · Strong problem-solving skills with the ability to analyse information effectively · Excellent written and verbal communication skills · Ability to manage difficult or emotional customer situations with empathy · Enthusiastic and positive attitude · Strong work ethic and customer service orientation · Superior internet and computer skills · High technical aptitude and eagerness to learn new More ❯

Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you’ll need to succeed … Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday More ❯

their team. This role is for someone who is confident, friendly and structured with an excellent commercial acumen. You'll need to be extremely organised, with a focus on customer service and have excellent communication skills. The company offer a supportive and friendly atmosphere along with excellent benefits and company bonus scheme. The purpose of the Operations Systems … paced, multi contract, facilities management division. The role is responsible for all works orders and associated activities that transition through the internal operations team to provide the best possible service to the customer base via our mobile building fabric teams and sub-contractor partners. You will be responsible for: The fulfilment of customer works orders to achieve … the defined customer requirements (SLA's) and our own internal key performance indicators. A key element of the role is to ensure all associated materials, equipment, site access (Customer approval) and labour is ordered/planned so each, and every works order is seamlessly delivered on time, in full. Ownership of daily commercial performance by reporting of delivered More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Monzo Hear from our team about what it's like working at Monzo • London/UK Remote £140,000 - £165,000 + Share Options Benefits Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim … to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable More ❯

and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering … excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well … understanding their business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly More ❯

Longreach Recruitment are supporting a high-growth market leader to recruit a Knowledge Manager who will take ownership and have oversight of the development and maintenance of Customer Journeys via help articles, FAQs, live chat interactions and self-service of non-voice support channels (email/chat/social/bots), making it easier for customers and contact … + Bonus + Package What Youll Do Own and continuously improve all non-phone support content across the Zendesk platformHelp Centre articles, emails, live chat, and self-service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge … gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with regular More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

Our client is looking for a friendly, customer focused candidate to join them on a Permanent basis as a Customer Helpdesk Advisor. You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support. Someone with strong customer service or contact centre based experience, plus a … faults logged on equipment. Keeping customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft package. Good understanding of technology … IT. Able to build rapport with customers. Access to own vehicle due to location. Benefits: 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension, discounted gym membership. If you feel you have the experience and drive to succeed in this role, apply today! We expect More ❯

Project Engineer, Crumlin, Gwent, Competitive salary + benefits Purpose of Role Provision of day-to-day customer interface for project management, technical and project related commercial matters. Interfacing with external and internal stakeholders to ensure successful project delivery. Key Responsibilities: Industrialisation of new products. Day to day customer interface for Project Management and Technical related subjects. Manage APQP … and any customer equivalent) system and internal team for the duration of the project ensuring customer targets are met: Managing nominated APQP team for each project Managing and controlling expenditure Organising constructive & timely meetings and reviews Oversee the Design and Validation Plan for New Projects Support cost reduction programmes in line with customer expectation. Generate and deliver … preferably automotive/land vehicle). Maintain a high standard of Health and Safety based upon safe working practices and support environmental initiatives. Communicate and support the embedding of customer service imperatives across other functions of the business. Collaborate with other businesses to ensure wider revenue generation opportunities are realised. Ensure that all work activities and records comply More ❯

services to the health insurance sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types of application support issues/… requests Working directly with client representatives to progress issues/requests Collaborating with colleagues to progress issues/requests and further understanding Following the Service Call Management Process Contributing to the company knowledgebase with FAQs, How to.. and technical articles Writing SQL scripts for data correction Escalating issues to development for further in-depth analysis Liaising with different teams … re looking for? Someone with 2 years + experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with prior application support experience within the commercial software development industry. Good MS/SQL Server script writing experience Proven analytical and problem More ❯

Job summary The All Wales Medical Genomics Service are looking for an enthusiastic Business Information Officer keen to make a difference to join the Directorate Management Team. This is a permanent, full time post currently based at Wales Genomic Health Centre The pay progression steps for this post as a Band 5 begin at £31516 and top at approximately … duties of the job The post holder is a key member of the directorate management team and will provide a strong support network for the combined clinical and laboratory service, namely the All Wales Medical Genetic Service. They will be expected to provide and deliver business administration duties effectively and efficiently in line with operational objectives and policy. The … work with key internal stakeholders in delivering against project objectives and engaging in the change management process. Additional requirements will involve supporting the directorate management team with other key service strategic and operational objectives. You must demonstrate the ability and experience to work with a team of multi-discipline professionals, to deliver projects of work of high quality, whilst More ❯

Business Data Improvement Specialist Purpose: To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions … using Excel to uncover trends, errors, or opportunities for improvement. Develop and maintain project documentation, reports, and status dashboards. Serve as the main 2nd Line point of contact for customer-facing issues. Collaborate with technical teams to understand system functionality and relay findings effectively. Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. Ability to work independently with minimal supervision. Excellent written and verbal communication skills. Strong customer service orientation and experience managing external stakeholders at all levels. Detail-oriented, organised, and able to prioritise in a fast-paced environment. Ability to translate technical issues for More ❯

Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experience—if you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van form Monday to More ❯

are looking for an enthusiastic and proactive IT Support Technician to join our dynamic team. This is a fantastic opportunity for someone with a strong technical foundation and a customer-focused mindset to make a real impact in a fast-paced environment. Responsibilities As an IT Support Technician, you will play a vital role in ensuring our team operates … and hardware/software installation and maintenance. Technical Proficiency - Familiarity with Windows operating systems and the M365 suite. Problem-Solving Skills - Ability to troubleshoot and resolve technical issues effectively. Customer Service Skills - Excellent communication skills to assist non-technical colleagues. Organisational Skills - Ability to multitask and prioritise tasks efficiently. Desirable Attributes: Collaborative and supportive approach to working with More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … your name how it's pronounced so we know how to say it. Do you have experience in discovery research that has helped to shape a product or a service? If so, please explain your role in this. Do you have experience working in a cross-functional, internal product development team working alongside Product Design, Product Management and Engineering More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … that is the heart of how we work with our customers' problems - and is full of data challenges. Machine Learning supports all aspects of Operations, from workforce planning, to customer support experience, to enabling teams to work effectively and efficiently. As a Senior Lead ML Scientist, you'll be on of the most senior Individual Contributors (IC) in the … organisation, giving you a real opportunity to lead us into an exciting new phase of optimising Customer Operations, enabling us to craft a world-class support experience for over 9 million customers across the UK, and beyond as we continue to grow. You'll provide key technical leadership and ship highly impactful ML-based solutions. You'll be empowered More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … this highly impactful team. You can find out more about how our design team thinks and operates by reading our Monzo Design blog Moving the business towards demonstrably better customer outcomes in your product area. Having a tangible impact on your collective or squads' quarterly metrics and commercial outcomes. Identifying the biggest opportunities and prioritising your efforts towards them. … Shaping the most impactful research questions your squads or collective need to answer to move towards customer and company goals. Choosing the most effective research method to provide actionable insights in the time available Planning and executing projects to a high standard, balancing pace, quality and breadth to have the most impact. Weaving quantitative and qualitative insights together to More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28-35k basic salary, with your annual bonus … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

all modern manufacturing concepts such as; JIT, Kaizen, Zero Defects, SPC, TQM and TPM. Experienced in driving continuous improvement activities and projects for assigned measurables. Highly motivated, results orientated customer service orientated, leadership and communication skills. Some PC/Software repair and recovery skills would be an advantage. Have a detailed understanding of facilities requirements for tools. Power More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through More ❯