1 of 1 Permanent Freedom of Information Jobs in South Wales

summary Working as part of a hybrid team across Service Desk and Digital Applications, you will take calls/tickets from customers and try to resolve their queries, acting as the first point of contact, providing timely, effective and efficient support to stakeholders. If unable to resolve within … prescribed timeframes, you will escalate through the functional and hierarchical escalation paths. In support of senior colleagues, you will assist and train junior team members and new starters. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ...