1 to 8 of 8 Permanent ITIL Jobs in South Wales with Remote Work Options

tooling solutions. Experience of working with Technical Support departments (including DevOps) and understanding their services at scale Excellent knowledge and practical experience of the ITIL Service Management framework Experience of managing enterprise service management departments, with historical experience of specialising in practice management or execution Highly developed specialist knowledge and more »

environment Considerable IT delivery, project & portfolio management experience Project implementation expertise Hold a Prince2 Practitioner, Managing Successful Programmes (MSP) or equivalent Project management qualification ITIL experience/qualification would be an advantage Budget management expertise Contractual/Commercial awareness Excellent senior stakeholder management, supplier management and communication skills Process and more »

environment Considerable IT delivery, project & portfolio management experience Project implementation expertise Hold a Prince2 Practitioner, Managing Successful Programmes (MSP) or equivalent Project management qualification ITIL experience/qualification would be an advantage Budget management expertise Contractual/Commercial awareness Excellent senior stakeholder management, supplier management and communication skills Process and more »

communication and customer service skills. Must demonstrate excellent problem-solving skills and a willingness to learn. Familiarity with help desk software and ticketing systems. ITIL certification is a plus. Where you'll fit in: The ICT Service Desk Agent sits within the Service Delivery section of the ICT department and more »

team environment and speaking to customers on a daily basis, your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the … and remote). Work closely with other Global Support teams to resolve issues, manage IT Requests and provide assistance on 2nd line capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log … global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global root cause analysis. ITIL (Information Technology Infrastructure Library) or relevant certifications Proven work experience as a Support Engineer or similar role Ability to diagnose and troubleshoot basic technical issues Familiarity with more »

you will carry a range of technical and customer-focussed responsibilities, including: 2nd/3rd line support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request Troubleshoot and resolve hardware and software issues Forming part of the support delivery team, reacting to customer more »

an excellent fit! What you'll need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. more »

Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup, installation, troubleshooting, and diagnostic … on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft … an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3/v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN more »