3 of 3 Permanent Performance Management Jobs in South Wales

Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause Analysis (RCA) and corrective actions. Incident Management Oversight: Ensure incidents are managed promptly and in accordance with best practices, facilitating effective resolution processes and minimising service ...

experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives. You will drive service stability and continuous improvement by ensuring incidents are effectively … corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. Governance & SLA Management Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority ...

000.00 per annum Location - Remote with occasional travel into Bristol Key Responsibility Lead, manage and develop a team of UNIX sysops engineer Own service performance, availability and operational stability across the UNIX estate Drive automation and DevOps practices (Puppet, Terraform, Pipelines) Review current and existing infrastructure and define … roadmap for improvement Establish and embed operational best practices Implement effective performance management across the team Engage regularly with stakeholders Deliver measurable improvements in service quality, automation and system reliability Essential Skills Strong hands on technical background in - UNIX/Linux (Red Hat preferred), automation tools (Puppet ...