Desktop Support Specialist
Bridgwater, England, United Kingdom
Tata Consultancy Services
Type: Permanent Location: Bridgwater, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Desktop Support Engineer. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not … project need. Key responsibilities: Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. Managing incident queues Handling calls with Customers, VIP user management · Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, Microsoft Team chat for any incoming incidents Management of Win-10 devices (MMD – Microsoft Managed Devices) Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. Antivirus Management (Defender/McAfee) Device movement from one desk to another as per requirement/project requirement Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users More ❯
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