JOB TITLE: Senior Reporting & Analytics Manager LOCATION: Bristol HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity Personalised Experiences and Communications (PEC) platform sits within the Consumer Relationships BU & plays a core role in supporting the achievement of the Group Personalisation strategy to be more relevant for … customers. The role of Strategic Measurement Lead involves developing and delivering the measurement strategy that underpins our personalisation and customer experience ambitions. Crafting measurement frameworks and championing data-informed decision-making will help ensure the delivery of the right message to the right customer at the right time. The role sits within our Product Intelligence team, where we … specialise in using insight to drive product development, supporting the scaling and exploitation of new connections to our customer channels, improved in-channel features and intelligent decisioning tools. If this sounds like you, then we'd love to hear from you! Key Responsibilities Defining the measurement strategyfor personalisation and Next Best Experience (NBX) initiatives, ensuring alignment with customerMore ❯
end-users to resolve issues with their devices and prevent unnecessary repairs or returns. You will research and identify common problems using public resources, engineer reports, user manuals, and customer feedback, ensuring the recommended solutions are prioritised by relevance, success likelihood, and ease of execution. You will also utilise voice of customeranalytics to continuously improve the … success and relevance. Test content weekly across pre-production and production environments. Use basic HTML to ensure content is correctly formatted. Edit and improve pre-existing scripts based on customer feedback and insights. Monitor user interactions with troubleshooting tools to identify opportunities for improvement. Work closely with internal teams in the planning and creation of new scripts. Incorporate feedback More ❯
end-users to resolve issues with their devices and prevent unnecessary repairs or returns. You will research and identify common problems using public resources, engineer reports, user manuals, and customer feedback, ensuring the recommended solutions are prioritised by relevance, success likelihood, and ease of execution. You will also utilise voice of customeranalytics to continuously improve the … success and relevance. Test content weekly across pre-production and production environments. Use basic HTML to ensure content is correctly formatted. Edit and improve pre-existing scripts based on customer feedback and insights. Monitor user interactions with troubleshooting tools to identify opportunities for improvement. Work closely with internal teams in the planning and creation of new scripts. Incorporate feedback More ❯
end-users to resolve issues with their devices and prevent unnecessary repairs or returns. You will research and identify common problems using public resources, engineer reports, user manuals, and customer feedback, ensuring the recommended solutions are prioritised by relevance, success likelihood, and ease of execution. You will also utilise voice of customeranalytics to continuously improve the … success and relevance. Test content weekly across pre-production and production environments. Use basic HTML to ensure content is correctly formatted. Edit and improve pre-existing scripts based on customer feedback and insights. Monitor user interactions with troubleshooting tools to identify opportunities for improvement. Work closely with internal teams in the planning and creation of new scripts. Incorporate feedback More ❯
