23 of 23 Permanent Customer Engagement Jobs in the South West

and challenging opportunity to join the global Sales organization of Curtiss-Wright Defense Solutions! Location: Remote - Ideal Geo Location - within the UK- Remote, with expectation of 40% travel to customer sites and CW sites. Supports Annual Sales Plan through pre-sales and/or post-sales technical consulting activities (Requires extensive knowledge of company's complex products). Responsible … Team of Field Application Engineers to include: Regular check-ins on workload and role enablement (Process, Tools & Training) Support and mentoring for complex technical sales tasks to assure successful customer integration and implementation of established company products. Support for Pre-Sales Strategic Customer Engagement: Customer Meeting Support promoting Curtiss-Wright capability and aligning Curtiss-Wright solutions … to customer needs Customer Technology Day Support promoting Curtiss-Wright capability and aligning Curtiss-Wright solutions to customer needs Triage and qualify customer enquiries/requests to prioritise and classify new business Consultative Bid Support for Customer Requests Customer Architecture Requirements Discussions & Definitions Capture and analyse customer requirements and consult with internal stake More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service … to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements … in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and More ❯

Lead levels available £45k to £95k DoE plus 15% clearance bonus Must be willing to be full-time on-site in Cheltenham Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance for a prestigious client to work … look forward to hearing from you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning More ❯

55K- £60K DOE HYBRID SALARY BONUS SCHEME EXETER Our client, who works with some of the UK's most recognisable brands, providing market-leading technology and exceptional customer engagement strategies, has an award-winning workspace and a culture that celebrates individuality. They are committed to excellence, innovation, and customer-first thinking. Their inclusive culture and modern hybrid … of a high-value portfolio of strategic client relationships, ensuring long-term success, satisfaction, and measurable business outcomes. Acting as a trusted advisor, you'll drive retention, growth, and engagement, while leading and mentoring a talented account management team. This commercially focused role combines leadership, client strategy, and operational excellence. This role offers Hybrid working with a minimum of … Director include: Manage and grow a portfolio of high-value client accounts, ensuring strong relationships and measurable results Identify opportunities for upsell, cross-sell, and revenue growth while ensuring customer engagement and retention Lead, mentor, and develop the account management team to deliver consistent service excellence Collaborate with internal teams to shape client strategy, product adoption, and service More ❯

Location: Gloucester (Full-time on-site) Salary: Competitive DOE + 6% Bonus, 25 Days Holiday, Clearance Bonus Security Clearance: Active Enhanced DV Clearance Required Key Skills: Team Leadership, Customer Engagement, Data Science, DevOps, Cloud, Data Platforms Who We Are? We are a leading technology company specialising in mission-centric solutions, designing and delivering cutting-edge software at scale … for both customer infrastructure and public cloud environments. With a strong heritage of innovation and expertise in Data Science, Machine Learning, Agile Software Development, Security Assurance, and Cryptographic Technologies, we help organisations overcome complex data challenges and drive digital transformation. What Will You Be Doing? As a Data Science Lead, you will be at the forefront of technically leading … diverse teams across machine learning, cloud, data engineering, DevOps, and software engineering. You will: Lead customer engagements and manage stakeholder relationships Contribute to and prepare technical bids and proposals Collaborate with Delivery Management to drive successful project execution Apply practical data science skills through hands-on development Work on complex, technically challenging projects at the cutting edge of the More ❯

net new logos and building lasting client relationships in the B2B SaaS space? We’re working with a fast-growing UK SaaS partner that designs and delivers cutting-edge customer engagement and communication platforms. They help organisations modernise how they connect with their customers — from first contact through to long-term loyalty — and they’re looking for a … that can range from quick wins to strategic, multi-stakeholder projects. What we’re looking for 5+ years’ success in complex, consultative B2B SaaS sales — ideally with experience in customer engagement, communications, or cloud-based platforms. A proven track record of exceeding targets in competitive markets. Ability to discuss both technical capabilities and business outcomes with credibility. Comfortable More ❯

Customer Hub Account Manager Bath, Hybrid £26,000 - £30,000 + Benefits Our client, a high-growth SaaS business, is looking to appoint a Customer Hub Account Manager on a full-time, permanent basis to strengthen their expanding Customer Success team. Acting as the first point of contact for all inbound queries, you'll play a pivotal … make sure every interaction is a positive one. Alongside this, you'll capture feedback, identify recurring challenges, and contribute to the creation of improved resources that enhance the overall customer experience. The responsibilities: Act as the first point of contact for all customer queries via phone, email, and live chat, delivering timely and professional responses. Resolve enquiries directly … or liaise with technical colleagues where required, ensuring customers are updated and supported throughout. Maintain accurate records of all customer interactions within the CRM system. Capture and report recurring issues, providing insight to help develop improved FAQs, documentation, and resources. Support customer engagement and retention by ensuring a positive experience at every stage of their journey. Identify More ❯

efficient network operations. Rod, Rope, and Testing : Execute rod and rope procedures and comprehensive testing. Compliance Assurance : Adhere to the Specification for Reinstatement of Openings in Highways (SROH). Customer Engagement : Visit customer premises to introduce CityFibre services, laying cables from distribution points to properties. Consultative Approach : Communicate with customers to discuss excavation works on their property. … Safety First : Operate within the CityFibre UG and PIA network, ensuring all activities meet Health and Safety legislation for optimal customer satisfaction. Essential Skills and Experience: Full UK Driving Licence : Held for at least 12 months with no more than 6 points. CityFibre Network Experience : Demonstrated expertise on the CityFibre network. Openreach/PIA Experience : Have experience of working … and equipment. Health and Safety : Strong risk assessment skills, hazard identification, and a commitment to Health and Safety practices. Telecoms Background : Proven hands-on experience in the telecoms industry. Customer Service Excellence : Ability to provide top-notch customer service. Self-Motivation and Teamwork : Capable of working independently as well as collaborating effectively with team members. What's on More ❯

objectives and digital transformation goals. Act as the in-house CRM expert, advising and influencing senior leaders across Sales, Marketing, Digital, and IT. Use data and insights to improve engagement, conversion rates, and customer lifetime value. Stakeholder & Partner Management Run cross-functional workshops and sessions to define CRM needs, customer journeys, and capabilities. Oversee relationships with Salesforce … large-scale transformations Strong Salesforce Marketing Cloud and Pardot expertise Proven track record managing external partners and agencies Skilled at running senior-level workshops and engaging stakeholders Experience in customer journey mapping, automation, campaign analytics, and GDPR-compliant CRM strategies Strong commercial awareness and budget management skills Preferred: 4–8 years' experience in senior CRM, digital marketing, or customer engagement roles Excellent leadership, communication, and influencing skills More ❯

support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge of, or a willingness and More ❯

1st line Support Engineer/Customer Support Location: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office) Salary is 25k - 28k Skills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, Teamwork Were Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day/Week in Office … person with a tech-savvy edge? Do you thrive in fast-paced environments and know how to keep your cool when things get busy? If you have a strong customer service mindset, a friendly, positive personality, and a solid grasp of Windows Server and networking basicswe want to hear from you! The Role: Were looking for a Customer Support Engineer/1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and resolve incidents, problems, and service requests across a suite of Customer Engagement solutionsmaking a real difference every day. This is a hybrid role with an expectation of 1 day More ❯

Systems Engineer whos passionate about delivering real-world solutions to customers. If youve supported technical projects, worked with infrastructure or cloud systems, and are eager to grow into a customer-facing delivery rolethis could be the perfect opportunity. Were committed to supporting your growth. In return, youll benefit from a clear development path that includes opportunities to gain industry … recognized certifications (such as Cisco or AWS) and hands-on experience in project delivery techniqueshelping you build the skills needed to thrive in customer-facing engineering roles. Responsibilities: Support the delivery of technical solutions to customers, ensuring alignment with requirements and project goals. Assist in gathering, documenting, and managing technical requirements throughout the project lifecycle. Contribute to the design … configuration, and integration of IP-based infrastructure and cloud systems. Participate in system testing, validation, and customer acceptance activities. Collaborate with internal teams (Engineering, DevOps, Support, PMO) to ensure smooth project execution. Help prepare technical documentation and customer-facing materials. Attend customer meetings and site visits, with occasional travel and overnight stays. Qualifications & Experience: Some experience working More ❯

locations and more people. About The Role As the CRM Manager, you will be responsible for architecting and executing the CRM strategy for Dyson Professional (B2B), driving prospects and customer engagement throughout the sales lifecycle. You will deliver consistent lifecycle and tactical email marketing campaigns, that are impactful and scalable across multiple B2B markets. The importance of customer … the insights and functionality globally to self-serve, and to provide them with the most engaged prospects at the right time in their journey, through automation, and internal stakeholder engagement, through regular meetings and relevant training. You will: Lead global CRM strategy and campaign execution for all Dyson Professional (B2B) markets. Deliver best practice group and market onboarding, lifecycle … marketing and sales colleagues. Run reports in Salesforce to pull data in line with segmentation requirements for campaign targeting. Building of email templates in MJML and Marketing Cloud Account Engagement (Pardot) and localising these globally for all markets. Set up of behavioural, triggered email journeys and automations in Marketing Cloud Account Engagement (Pardot) and Salesforce Sales Cloud Work More ❯

the internal knowledge base What you'll need: Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: Industry-leading … support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of … mortgage and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing journeys Agile More ❯

marketing professional ready to take ownership of a global platform and shape how a brand engages with its customers? Were hiring a CRM/CX Marketing Manager to lead customer engagement through a robust marketing automation ecosystem. This is a high-impact role at the heart of a dynamic in-house marketing team, offering the opportunity to work … Build and optimise workflows, audience segments, and reporting for both automated journeys and ad hoc campaigns Collaborate daily with marketing, digital, and IT teams to deliver a world-class customer experience Drive reporting and performance analysis of campaigns, turning insights into actions Oversee data integration and hygiene across CRM, SAP, and external tools (APIs, imports/exports) Work closely … B testing, and automated marketing workflows Strong technical awareness comfortable working with HTML, APIs, and data flows across platforms Experience working with SAP systems (e.g. SAP CDP, Commerce Cloud, Customer Data Cloud) is a plus Highly collaborative, confident working cross-functionally with digital, IT, and external partners Detail-oriented, data-driven, and passionate about customer experience and marketing More ❯

undergoing a major CRM transformation programme and looking to bring in a Salesforce Marketing Cloud Developer on a permanent basis. This role will play a key part in shaping customer engagement journeys across digital channels and supporting the broader Salesforce ecosystem rollout. This is a hybrid role based in London and ideally suited to someone who is confident More ❯

sales-led, locally focused campaigns, I'm keen to hear from you. Position: Community Marketing Manager, Local Campaign Manager, Activation Manager, Multi-Channel Marketing Lead, Integrated Marketing, Demand Generation, Customer Engagement, Regional Brand Champion, Acquisition Marketing Specialist Purpose: Design, execute & optimise region-specific marketing campaigns that directly support sales growth & community engagement in targeted local areas Location …/2025 Hours: Monday - Friday 09.00 - 17.30 Salary: £35,000 - £45,000 basic + benefits, pro rata, per annum Key Activity: * Plan & deliver local marketing campaigns * Drive measurable sales & customer growth * Adapt messaging to reflect local tone * Collaborate with field teams & local partners to boost campaign reach * Execute full-funnel marketing activity across digital, print, events, & community channels * Represent More ❯

need: Strong systems administration experience of Windows, Linux/Unix Operating systems RDBMS Database technologies - SQL Server, Oracle, etc Infrastructure installations, data migrations Strong knowledge of Azure Cloud technologies Customer engagement experience A desire to learn new technologies! Big Red Recruitment is working on the role exclusively and we have interview slots available. To learn more about this More ❯

Systems Digital Intelligence, which employs around 3,500 people in the UK, we offer technical challenges, a collaborative environment, and career development opportunities spanning product development, research, consultancy, and customer engagement. Applicants must hold or be eligible for UK security clearance and meet nationality requirements. We do not support regular remote work but do offer flexible working arrangements to More ❯

or Propositions Manager looking for a change of role? We're working with a Bristol based business that is looking to hire a Product Manager to lookover their digital customer journey and retentions. The business have a well-founded product base with a wide ranging audience and are looking for an individual contributor to focus on digitising their retention … journey and digital customer engagement. You will be working with their technical teams and leaders within the business to enable digital conversion and retention. As well as looking at physical customer journeys and how we could work better to digitise these. Skills; Product leadership Experience of digital journeys (web, mobile) Experience with customer journey & retention. Strategic thinker More ❯

or Propositions Manager looking for a change of role? We're working with a Bristol based business that is looking to hire a Product Manager to lookover their digital customer journey and retentions. The business have a well-founded product base with a wide ranging audience and are looking for an individual contributor to focus on digitising their retention … journey and digital customer engagement. You will be working with their technical teams and leaders within the business to enable digital conversion and retention. As well as looking at physical customer journeys and how we could work better to digitise these. Skills; Product leadership Experience of digital journeys (web, mobile) Experience with customer journey & retention. Strategic thinker More ❯

or Propositions Manager looking for a change of role? We're working with a Bristol based business that is looking to hire a Product Manager to lookover their digital customer journey and retentions. The business have a well-founded product base with a wide ranging audience and are looking for an individual contributor to focus on digitising their retention … journey and digital customer engagement. You will be working with their technical teams and leaders within the business to enable digital conversion and retention. As well as looking at physical customer journeys and how we could work better to digitise these. Skills; Product leadership Experience of digital journeys (web, mobile) Experience with customer journey & retention. Strategic thinker More ❯