23 of 23 Permanent Customer Engagement Jobs in the South West

facets of our operation with consistency, pride and efficiency. The Service Relationship Representative (SRR) is part of the Service Relationship Management Team and is passionate about serving a dynamic customer base in a technology managed service setting. The SRR role is focused on providing responsive customer service engagement to Claranet customers by owning inbound customer engagement activities on a reactive basis along with providing reactive sales and commercial support. This is a key role owning customer inbound engagement activities focusing on reactively addressing Sales and Commercial enquiries along with administration. The role requires the ability to quickly build rapport to efficiently manage and resolve general customer service enquiries and contract administration needs. … Claranet products and services Key Responsibilities Support reactive sales opportunities for revenue growth or retention of customers, ensuring enquiries are despatched to the correct internal owner Administer Claranet’s Customer Feedback inbound activity to ensure that any customer contact is recorded and resolved within set SLAs and KPIs Takes ownership of customer feedback and investigate, ensuring they More ❯

days holiday per annum + Bank Holidays Annual performance-based bonus. Friendly, supportive, and collaborative team culture. Ongoing professional development opportunities. Sick pay Bereavement leave As Head of Customer Service , you will lead and shape Care Control Systems' entire customer-facing function, ensuring every client receives an exceptional, consistent, and proactive experience throughout their full lifecycle. You will … own the complete customer journey-from onboarding, adoption, and support through to long-term relationship management-driving satisfaction, retention, and sustainable growth. You will oversee three core functions that together deliver a seamless, end-to-end customer experience: Customer Success Manager & Onboarding Team - guiding new customers from contract signature to go-live, ensuring successful implementation and early … value realisation. Customer Service Manager & Support Desk - providing responsive, knowledgeable, and empathetic support to all users, resolving issues quickly and maintaining high service standards. Tiered Key Account Management (Platinum Bronze) - nurturing ongoing client relationships, strengthening partnership value, and supporting long-term retention and expansion. Together, these three pillars form a cohesive customer journey under your leadership, empowering you More ❯

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 65,000 + 17.5% bonus + Benefits. One of our leading clients … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team. You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Please … support team. Follow existing and author new procedures as needed. Use ITSM tool to track and update tickets. Key requirements Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations Microsoft Dynamics 365 certifications are desirable. Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities. Ability More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs More ❯

scalable technical and digital strategy. Define future-state architectures and technology roadmaps. Lead enterprise-wide governance for architecture compliance. Champion emerging technologies (AI, ML, IoT) to enhance performance and customer engagement. Manage vendor relationships and ensure regulatory compliance. Lead and mentor a high-performing architecture team. Ideal Candidate: Proven leadership in IT strategy and enterprise architecture. Strong experience in More ❯

bids simultaneously. Collaborate with business development to shape bid strategies and ensure alignment with delivery capabilities. Develop bid timelines, resource plans, and risk registers to support successful submissions. Stakeholder & Customer Engagement: Build and maintain strong relationships with internal and external stakeholders. Act as the primary point of contact for customers, ensuring expectations are managed and met. Facilitate regular … and fairness. Foster a collaborative environment that encourages open communication and problem-solving. Governance & Reporting: Maintain project documentation, and financial progress reports. Ensure compliance with internal governance frameworks and customer requirements. Qualifications: APM PMQ, PRINCE2, or equivalent certification preferred. AGILE and/or SCRUM experience is advantageous but not essential. Demonstrated experience managing complex projects and bids concurrently. Strong More ❯

ensuring HubSpot operates efficiently across the business, connects seamlessly with other systems, and delivers accurate, actionable insights to support data-driven decision making. You'll work closely with sales, customer service, marketing, and franchise operations - not as a campaign executor, but as the technical expert who ensures HubSpot is structured, automated, and integrated to meet business needs. Your work … collaboration, and empowering our teams to make a real impact. You'll be part of a forward-thinking environment where your ideas and expertise help shape the future of customer engagement and business intelligence. More ❯

I am looking for a junior to mid level Dynamics 365 CE Developer to join a collaborative team working on the design, development, and support of D365 Customer Engagement solutions. My client is an end user, and the role can be mainly remote based with two days in the office a month (Warwickshire). **Please note that in … support and perform software upgrades Ensure code quality through peer reviews and adherence to security standards Requirements: Minimum 18 months' hands-on experience with Dynamics 365 CE (Sales/Customer Service) Strong knowledge of SQL and SSIS (or other integration tools like KingswaySoft) Experience with C#/.NET, JavaScript, and debugging plug-ins/workflows Familiarity with Agile delivery More ❯

across its full network services portfolio. This is a senior leadership role overseeing a multi-disciplinary organisation responsible for network product management, delivery, fulfilment, and technical oversight across complex customer environments. You'll report into UK executive leadership and shape the long-term roadmap for enterprise-grade connectivity services. The Opportunity As Director, you will take ownership of the … entire Network & Connectivity practice, defining strategy, driving service excellence, leading senior managers, and ensuring services remain competitive, scalable, and aligned with customer needs. You'll lead a team of ~100 across multiple locations, covering: Network Delivery & Fulfilment Network Product Management Technical oversight of LAN/WAN, WiFi, SD-WAN/SASE, VPN, and Voice services Strategic vendor partnerships (Cisco … Shape the network services portfolio, roadmap and go-to-market direction Build strong relationships with vendors and internal/external stakeholders Drive continuous improvement, automation, and service excellence Align customer solutions to group engineering, platforms and capacity plans Represent the organisation in customer meetings, forums and executive discussions What You'll Bring 7+ years senior leadership across MSP More ❯

Holidays This is a superb opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base of Verification Field Engineers in the … opportunity for an experienced field engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites. Verification Filed Engineer Responsibilities: The role is varied, and no two days will be the same. You will need to be able to demonstrate experience and understanding in … customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust More ❯

both domestic and international business travel Chasing delinquent expense submissions What You'll Need Experience of working with SAP or equivalent financial management systems Evidenced experience of supplier and customer engagement to ensure the smooth flow of payments processes Strong verbal and written communication skills Strong attention to detail Time management skills Experience in Accounts Payable Receivable or More ❯

first Laser Directed Energy Weapon (LDEW) concept demonstrator. The role offers a chance to be part of a world-class, deployable air defence system development with extensive industry and customer engagement. What You Will Do as a Systems Engineer: Analyse and specify system requirements and justifications Lead systems proving, design assurance, and certification activities Support functional design with requirement More ❯

will provide support across the full sales lifecycle, initially in triaging opportunities identified through commercial frameworks and the bidding process, through to developing a pipeline of opportunities and direct customer engagement. You will have the autonomy to drive operational efficiency, ensuring data integrity, and enhancing processes that contribute to successful client relationships. Key Responsibilities will Include: SpotandShareOpportunities: Manage and More ❯

other departments. Why Apply? Join us on this journey of groundbreaking technology, as this continues to be a boundary pushing weapon system development programme, that has significant industry and customer engagement! What Next? Don t miss your chance to join this excellent company applications close soon! Click Apply Now to submit your application and be considered for this More ❯

Image Processing and Control subsystem for the UK's first Laser Directed Energy Weapon (LDEW). Be part of a pioneering air defence system development with significant industry and customer engagement. What You Will Do as a Systems Engineer: Develop detailed system design requirements, particularly for embedded software and firmware Manage system requirements, verification, and compliance evolution against rapid More ❯

DragonFire has been and continues to be a boundary pushing weapon system development programme, that has significant industry and customer engagement! Salary : Up to £55,000 depending on experience Dynamic (hybrid) working : 2 - 4 days per week on-site due to workload classification Security Clearance : British Citizen or a Dual UK national with British citizenship Restrictions and/ More ❯

subsidised meals, free car parking and much more... The opportunity: DragonFire has been and continues to be a boundary pushing weapon system development programme that has significant industry and customer engagement. Thus far the programme has been aimed at developing the UKs first Laser Directed Energy Weapon (LDEW) concept demonstrator, achieving significant success recently with several highly publicised trials More ❯

LDEW) systems, then we have the ideal position for you! DragonFire has been and continues to be a boundary pushing weapon system development programme that has significant industry and customer engagement. Thus far the programme has been aimed at developing the UK's first Laser Directed Energy Weapon (LDEW) concept demonstrator, achieving significant success recently with several highly publicised More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … C-level stakeholders. Strong commercial acumen, analytical mindset, and experience in forecasting and pipeline management. Excellent communication, negotiation, and presentation skills. BA/BS degree or equivalent experience preferred. Customer-centric, strategic, and results-driven with the ability to translate vision into action. We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and More ❯